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Cromwell Valley Motors

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(144 Reviews)
95
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
95
Net Promoter Score ®

Business Details

About

For years Cromwell Valley Motors has been there for the people of Cockeysville, MD. We love what we do, and that basic fact fuels our business. We are dedicated to our customers, and that’s why they stick with us—the best auto repair Cockeysville has to offer.

Our family of technicians and service staff sees their work here at Cromwell
For years Cromwell Valley Motors has been there for the people of Cockeysville, MD. We love what we do, and that basic fact fuels our business. We are dedicated to our customers, and that’s why they stick with us—the best auto repair Cockeysville has to offer.

Our family of technicians and service staff sees their work here at Cromwell Valley Motors as more than a job. It’s their vocation and livelihood. Each member of our team is invested in your satisfaction.
...more

Categories
Car Maintenance, Auto Repair, Repair Shop
Contact
(410) 367-0040

Business Hours

Mon
9:00 AM - 5:00 PM
Tue
9:00 AM - 5:00 PM
Wed
9:00 AM - 5:00 PM
Thu
9:00 AM - 5:00 PM
Fri
9:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
9918 York Rd Suite B Cockeysville, MD 21030
Cromwell Valley Motors' Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(144 Reviews)

DB
Diane B.
Lutherville Timonium, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2023
verified customerVerified Customer
10
Excellent service .
I had to have my car towed to the shop. They worked on it the next day. Car runs great after picking it up. They even offered to give me a lift to retrieve my car since I had to have it towed to the shop. I couldn’t have asked for a better team owner, and his certified mechanics.

MB
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Michael B.
Owings Mills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2023
verified customerVerified Customer
10
Daughter’s Vehicle
I trust Steve and Cromwell Valley Motors…my daughter is in college…I don’t want that call saying I’m stuck because the car won’t start…
Steve from Cromwell Valley Motors responded on 06/07/2023 10:42 AM

Thank you for your trust in our team, Michael! We're proud to have helped keep your daughter on the road for college. At Cromwell Valley Motors, we want you to be confident in the reliability and safety of your car. We'll keep working to ensure you don't get that dreaded call!

Steve from Cromwell Valley Motors responded on 06/07/2023 10:42 AM

Thank you for your trust in our team, Michael! We're proud to have helped keep your daughter on the road for college. At Cromwell Valley Motors, we want you to be confident in the reliability and safety of your car. We'll keep working to ensure you don't get that dreaded call!


Verified Customer
Sparks Glencoe, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2023
verified customerVerified Customer
10
Great Service!
They go out of their way to get the work done. I am pleased with the service, cost, and customer service. They also handled having the car detailed in and out. My car looks fabulous. I can’t believe the over all service. You can’t go wrong using this business.

JW
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Jeannie W.
Towson, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2023
verified customerVerified Customer
10
Car detailed
Always a great experience. Have gone there for years and always a great experience. Steve and staff are excellent. Highly recommend!
Steve from Cromwell Valley Motors responded on 02/03/2023 08:08 AM

Plain and simple - Lord, please send me 500 more Jeannie's!! Just one of the sweetest, kindest, most elegant ladies I have ever known. And I feel truly honored to call her one of my longest standing clients.

Thank you, as always, Jeannie!


RW
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Rob W.
Towson, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2023
verified customerVerified Customer
10
Quality repairs and service
Cromwell Valley Motors has provided quality service for all of my vehicles. from drop off to pick up they make it easy . i trust their expertise and appreciate their more than fair prices . i highly recommend this compnay .

SR
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Sath R.
Baltimore, MD
Mercedes-Benz 560SEL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2023
verified customerVerified Customer
10
Very good quality repairs and speedy service
After going through a few different shops, I was finally able to find a great place (Cromwell Valley Motors) to get my 1990 Mercedes 560 SEL serviced and repaired. The previous shop had the car for four months and still they could not get all the repairs done. I took the car to Cromwell Valley Motors for front brake work and oil change. They finished the repairs in just two days. Steve is very knowledgeable about these types of cars, as he himself drives one. They used the correct parts and the quality of repairs is great. After the repairs there was no noise while applying the brakes and the brakes operate very well. Oil change also resulted in the engine operating a little more smoothly. They used the highest quality motor oil (a little expensive) and filter. Steve also gave very good feedback on the condition of the car and other information. The charges are reasonable, and they do not upsell or do unwanted repairs. Will definitely return for future work on my car.
Steve from Cromwell Valley Motors responded on 01/13/2023 08:27 AM

It is people like Ramesh that renews my spirit in what we do here at Cromwell Valley Motors! He had not been respected at multiple shops previous to mine and we are so pleased that he found us. He is clearly a "car guy," as evidenced by his beautiful, Classic Mercedes Sedan, and desperately needed to find a shop that shares his passion, and feel he finally has. 

Welcome to the Family and thank you so much for the kind words!

All the best!

Steve


AS
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Amy S.
Bel Air, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2023
verified customerVerified Customer
10
Always a wonderful experience having my car in for service at CVM!
Had my car in for a 70,000 mile service and from start to finish, Cromwell did an amazing job! As a client I feel cared for and know I’m going to get the best deal possible while still having the work done properly and professionally!

KH
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Kelly H.
Cockeysville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2022
verified customerVerified Customer
10
Quick and efficient
These guys are amazing. They did my oil change and they made sure everything was great. I was recommended by a friend and I was not disappointed at all.

BO
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Bart O.
Phoenix, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2022
verified customerVerified Customer
10
New Tires
Cromwell Valley Motors has always provided excellent and friendly service. Steve goes out of his way to make sure you have a great experience at a very good price. Bob is a really good mechanic and explains things to you if the job requires any additional work. Highly recommend this shop.

CW
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Cherie W.
Lutherville Timonium, MD
Mercedes-Benz ML350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2022
verified customerVerified Customer
10
Always happy here!
Steve Ready is always ready to help and send you on your way. He never disappoints! He is so dependable and I really appreciate his helpfulness and skills. He goes above and beyond!
Steve from Cromwell Valley Motors responded on 12/08/2022 11:44 AM

Cherie,
Thanks so much for the kind words! ALWAYS a pleasure helping you and Tom! Have a wonderful Holiday Season!

Steve


Verified Customer
Towson, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2022
verified customerVerified Customer
10
Oil Change
Unbelievable service! Friendly atmosphere. Treated everyone with courtesy and respect. Steve also went out of his way to loan me a vehicle so I could get some shopping done. I'll be back!!
Steve from Cromwell Valley Motors responded on 11/04/2022 07:05 AM

The matriarch of a fabulous family of Cromwell Valley Faithful! It is ALWAYS a pleasure to see and help you and your son! Thank you so much for the kind words!

All the best!

Steve


MW
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Max W.
Parkville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2022
verified customerVerified Customer
10
Always great and affordable.
I’ve never had a bad experience here. Fairly priced and fast! The owner, Steve is a class act.
Steve from Cromwell Valley Motors responded on 10/24/2022 01:16 PM

Meet my brand new Marketing Director! 

Sincerely, thank you Max! I am humbled by your words.

Steve from Cromwell Valley Motors responded on 10/31/2022 07:05 AM

Max is why I do what I do. He is an honest, hard working, faithful indivual who, like each and every client, deserves to be treated with the utmost respect, while providing the best parts and service possible. And he "gets it!" And clearly, appreciates it and that is why we do what we do here at Cromwell Valley Motors.

Thank you Max - you made my day and weekend!


RJ
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Robert J.
Jarrettsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2022
verified customerVerified Customer
10
Very professional,
Mr. Steve and his mechanic are very professional, and very knowledge of the job
Steve from Cromwell Valley Motors responded on 09/27/2022 05:45 AM

Robert is the epidome of my ideal client! ALWAYS makes an appointment, is always on time and has WONDERFUL vehicles that get the service they need, when they need it. Completely understands that we do far more than any shop, typically, for less money. That we truly CARE not only about each and every vehicle, but for their owners as well.

Thank you Robert for all you do and for your kind words!

All the best!

Steve


TT
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Tony T.
Owings Mills, MD
Mercedes-Benz ML350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2022
verified customerVerified Customer
10
Honest , prompt, professional
This was not my first visit to Cromwell Valley Motors and , will not be my last.
Steve made my feel valued, and they were honest, prompt and professional.
I strongly recommend them for service of Your vehicles .

LB
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Lillian B.
Baltimore, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2022
verified customerVerified Customer
10
Wonderful customer Service
Cromwell Valley Motors is a comprehensive automotive garage that specializes in German cars. They are knowledgeable and caring and go the extra mile to provide amazing diagnostic skills and customer support. They take the time to talk to the client being sensitive to client concerns and are efficient in completing repairs. I can not say enough about Steve Ready and his team at Cromwell Valley. They are the only shop I would have use to service my car now and in the future! Thank you, thank you, thank you!!!

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