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Crossroads Hyundai at Centerra

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,256 Reviews)
72
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Score Details

5 stars
74%
4 stars
12%
3 stars
6%
2 stars
3%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
92
Total ReScores™
4.8
ReScore™ Average
72
Net Promoter Score ®

Business Details

About

Crossroads Hyundai in Loveland, CO provides quality Hyundai repair and maintenance services. Call us or stop by today to schedule an appointment. We look forward to seeing you soon! Crossroads Hyundai in Loveland, CO provides quality Hyundai repair and maintenance services. Call us or stop by today to schedule an appointment. We look forward to seeing you soon!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(970) 267-5072
Closed
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
7:30 AM - 3:30 PM
Sun
closed
* Mountain Time (Us & Canada)
3870 Byrd Drive Loveland, CO 80538
Get Directions
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,256 Reviews)
Write a Review
Recent Reviews
RS
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Ryan S.
Westminster, CO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/21/2024
1
Category: Service
Do not buy USED from this dealer
Miserable experience so far with Crossroads Hyundai of Loveland. Purchased vehicle from them in October. Within a week car shows signs of oil leak. Take to have oil changed and checked out, where mechanic tells us we should take back to the dealer as the engine is failing. When we call Crossroads we are told by their "salesman of the month," Bojangles that they cannot see the future, when clearly they knew this car's damage when they took it in as a trade-in.........but still happily sold it to a customer. No wonder Bojangles is the 'salesman of the month' as he can unload cars for thousands of dollars that will not even last weeks on the road.
Two months pass and we still do not have a title. Numerous calls to title manager requesting the title so we can try to get rid of the lemon we were sold and they do not answer the phone. "The destination voicemail box is full. Call for yourself and press #6; 970-267-5072. This is the worst experience I have ever had purchasing a vehicle and could not wish for any indi
TS
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Theresa S.
Westminster, CO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/21/2024
0
Category: Service
Do not buy USED from this dealer
Miserable experience so far with Crossroads Hyundai of Loveland. Purchased vehicle from them in October. Within a week car shows signs of oil leak. Take to have oil changed and checked out, where mechanic tells us we should take back to the dealer as the engine is failing. When we call Crossroads we are told by their "salesman of the month," Bojangles that they cannot see the future, when clearly they knew this car's damage when they took it in as a trade-in.........but still happily sold it to a customer. No wonder Bojangles is the 'salesman of the month' as he can unload cars for thousands of dollars that will not even last weeks on the road.
Two months pass and we still do not have a title. Numerous calls to title manager requesting the title so we can try to get rid of the lemon we were sold and they do not answer the phone. "The destination voicemail box is full. Call for yourself and press #6; 970-267-5072. This is the worst experience I have ever had purchasing a vehicle and could not wish for any individual to have to go through this. Stay away. Tell anyone you care about to stay away as well as their sister companies 2Mazda and KORF as they likely use the same service center to turn over cars that are not road worthy.
PF
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Paula F.
Fort Collins, CO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/29/2024
8
Category: Service
I would recommend this dealership
I found this dealership to be easy to work with and my salesman, Kalin, to be very patient and helpful when I was looking for a new car. I’ve always dreaded the ordeal of buying a car in the past but this experience went well. With all the new safety features and tech capabilities it can be a difficult choice. I looked at multiple cars and came back 3 times before I settled on the Tucson SEL. He explained everything and was pleasant to work with. My only issue would be how they really encourage you to finance the car rather than pay cash which I wasn’t interested in doing. Nevertheless I love my new car and feel they worked well with me to get the sale completed.
EL
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Ed L.
Johnstown, CO
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/01/2023
1
Category: Service
Poor dealer
Purchased a new 2022 Tucson last June and it was bad experience. Now we make an appointment for our first service for 9am 6/1/23. They say it will be 1 to 2 hours before service will be completed, give me a break. If you are smart find a different deal, these people are losers.
TF
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Travis f.
Fort Collins, CO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/30/2023
0
Category: Service
Sales and manager
Out to get people for there money
SS
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Steve S.
Evans, CO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/19/2022
0
Category: Service
Pay attention to the poor reviews. They are real
If I could give a lower star rating I would. I have a friend who took his car in 5 months ago after his car was not running properly and the check engine light came on. First they said it needed a software update. Problem not fixed after update. Then after multiple other break downs they finally replaced the motor due to a known defect with these motors. They fail to communicate with him after numerous calls and give him the run around with providing him transportation while they tinker with his car for 5 months. I have been his transportation. This dealership would never earn my business after this experience.
BS
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Benita S.
Loveland, CO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/15/2022
0
Category: Service
Never again they sold me a Lemon!!
I will never! Never go hear again..
Verified Customer
Fort Collins, CO
2021 Hyundai Santa Fe Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service.
I will definitely be back. This place has honest service advisors that I trust.
BRIAN P. from Crossroads Hyundai at Centerra responded on 03/30/2022 02:51 PM

Thank for taking the time to fill out the survey and to give Crossroads Hyundai a great 5 star review.  We very much appreciate your business and your loyalty to Hyundai.  If you ever need anything don't hesitate to call or email us.  Have a wonderful day.

Thank You
Rick Hughes

Verified Customer
Evans, CO
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Quick!
Very fast, attentive and courteous
BRIAN P. from Crossroads Hyundai at Centerra responded on 03/30/2022 02:50 PM

Thank You for taking the time out of your day to fill out the survey for Crossroads Hyundai and to give us a great 5 star review.  We greatly appreciate your bluishness and your loyalty to Hyundai.  If you ever need anything or have any questions feel free to call or email me.  Have a wonderful day.

Thank You
Brian Pottebaum
Service Director

Verified Customer
Loveland, CO
2018 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/28/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
First experience; I was very satisfied.
Staff was very courteous. Service was finished ahead of schedule.
DELWYN W. from Crossroads Hyundai at Centerra responded on 03/29/2022 10:26 AM

Thank you for taking the time to fill out our survey. We wish all had gone well for a 5 star review. A member of the Management will follow up soon to talk to you about the visit.

Sincerely
Del Williams
Assistant Service Manager

Verified Customer
Longmont, CO
2021 Hyundai Kona Ev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Regular 10,000 service on Kona EV
Compared to other dealerships in the area, everything here has been easy and professional. They’ve really avoided many of the negative stereotypes about car sales/maintenance.
DELWYN W. from Crossroads Hyundai at Centerra responded on 03/26/2022 06:40 AM

Thank you for taking the time to fill out our survey. We appreciate you letting us take care of your service needs and promise to always do our best. Thank you again.
Sincerely,
Del Williams 
Assistant Service Manager 
Crossroads Hyundai

RC
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Robert C.
Loveland, CO
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service!
I have used Crossroads Hyundai for years and have NEVER had a problem!
DELWYN W. from Crossroads Hyundai at Centerra responded on 03/24/2022 06:45 AM

Thank you for taking the time to fill out our survey. We are glad all went well and appreciate you letting us service your vehicle. We wish you well.
Sincerely,
Del Williams
Assistant Service Manager

GS
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Georgiann S.
Fort Collins, CO
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
verified customerVerified Customer
10
Category: Service
Santa Fe Service
Prompt appointment, met me at my car, very nice waiting area
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/22/2022
Service Type: Repair
9
Category: Service
Santa Fe Service March 15
Prompt appointment scheduling. Met on arrival. Comfortable waiting room.
DELWYN W. from Crossroads Hyundai at Centerra responded on 03/22/2022 10:15 AM

Thank you for taking the time to fill out our survey and taking my call. I will strive to make sure the service we provide is done in a more timely manner. I truly appreciate you letting us service your vehicle.

Sincerely,
Del Williams

TM
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Tim M.
Fort Collins, CO
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
verified customerVerified Customer
10
Category: Service
Timely, excellent service.
Expedient, completed ahead of promised time. Appreciated.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/16/2022
Service Type: Repair
8
Category: Service
Service as we like it
Having a service appointment fulfilled on schedule is always appreciated. This I've experienced several times at Crossroads, as well as expedient appointment durations - getting the work done within the estimated time window or better. On both counts, good work here. I'll be back.
DELWYN W. from Crossroads Hyundai at Centerra responded on 03/22/2022 07:24 AM

Thank you for taking the time to fill out our Service Survey. A member of Management will reach out to you to see what we could have done to have made the visit better.
Sincerely,
Del Williams
Assistant Service Manager

JK
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Jenny K.
Fort Collins, CO
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Recall
Fast an friendly service.
RICK H. from Crossroads Hyundai at Centerra responded on 03/16/2022 03:07 PM

Jenny,

  Thank you so much for the great review! We appreciate your opinion and your business. If you have any needs or questions, feel free to reach out.

  Thank you,

  Rick Hughes
Service Manager

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