Service Department's Reviews

4.7

(1,769 Reviews)

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Recent Reviews

rich n.

Kirkland, WA

02/19/2023

Category: Service

Shady practice

Not the best dealership but also not the worse. Most places make you feel welcome and ask if you want coffee or water when waiting. I ended up buying a car after a long process. The sales manager likes to play word games. The sales person was inexperienced but friendly. Make sure to read all the paperwork as they will not go over them with you and don't sign until you verify what the car price really is. I don't recommend this place but I am glad I got a car I liked. Honestly if they had gone through all the paperwork I wouldn't have bought it. Used a "total price" instead of the actual car sales price. Never assume how much the tax/fees and warranty would be yourself and verify everything. The sales manager basically took the car price we agreed on from the extended warranty price. Dealers can mark up the warranty price as high as they want. I felt bad for the finance person as they lost their commission. I would avoid this place. Their justification is that they aren't responsible for going over paperwork. Maybe it's just a courtesy that actual good dealerships do to go over paperwork with you. It's still my fault for not going over everything myself. So word of advice if you go here which I don't recommend: Go through everything and don't sign unless it's very clear. My mother was actually looking at a new Hyundai and talked with one of the sales reps on the floor but I told her to stay away from this place as it's shady.

Q L.

Everett, WA

2021 Hyundai Palisade

04/01/2022

Service Type: Repair

Verified Customer

Category: Service

sales and service

My whole family(4people) got their car from Dougs and we are more than likely to come back to get our next car from here than any other place. Friendly service and good cars all around best dealer around.

Verified Customer

Marysville, WA

2021 Hyundai Tucson

03/31/2022

Service Type: Maintenance

Verified Customer

Category: Service

Great quality work

Amazing environment & quick service

Verified Customer

Seattle, WA

2016 Hyundai Elantra Gt

03/25/2022

Service Type: Repair

Verified Customer

Category: Service

Software update recall

Service completed the update in less than two hours. They mentioned it was a motor update but the guy at the service desk couldn't explain any further details about it. Last time my husband brought his car in for a similar update, an error kept (and still continues) popping on his screen everytime he turns his car on. I wanted to double check same thing wasn't going to happen to my car after my software update. Specially because with my husband their solution was to bring his car back and pay for a scanning check up. So far, nothing out of the ordinary has popped in my screen. Now, I just realized my car was due for an oil change at the time but I wasn't told anything about it. They have all my car info in their system, I've always brought it to the dealer for service after buying it at the same dealer. I guess they are there just to follow steps and not read anything else on their screen. This is definitely not a personalized service.

Bryan W.

Redmond, WA

2017 Hyundai Tucson

03/25/2022

Service Type: Maintenance

Verified Customer

Category: Service

Great customer service and communication

Ritchy got us set up quickly, communicated decisions that needed to be made and actively kept us informed on the service status. Will definitely come back for services in future

Ha K.

Bothell, WA

2021 Hyundai Palisade

03/23/2022

Service Type: Repair

Verified Customer

Category: Service

Outstanding service

They provided the best quality of service I had never experienced.

Verified Customer

Bothell, WA

2016 Hyundai Tucson

03/14/2022

Service Type: Maintenance

Verified Customer

Category: Service

Happy customer

The personnel were friendly and polite, and the service was done on time.

Charles M.

Lynnwood, WA

2022 Hyundai Tucson

02/28/2022

Service Type: Maintenance

Verified Customer

Category: Service

Family friendly staff ❤️?

We walk through the doors and are treated like family, offered a cold bottled water, asked if we have any questions, no harassment, no pushy sales pitch. We’ve always left happy with a NEW CAR
THANK YOU TO THE WONDERFUL STAFF. ❤️?

Thank you, Mr. Lee

Love,
Chuck and Jessie Macchi

Rich M., Service Manager from Doug's Hyundai responded on 02/28/2022 04:15 PM

Thank for the great feedback. It is always great to see you when you come in. As always thank you for choosing Doug's Hyundai. We look forward to seeing you for all your future service needs.

Best regards,

Rich Moffett
Service Manager
(425)582-7806

Amy D.

Seattle, WA

2021 Hyundai Tucson

ReScore Review™

03/01/2022

Verified Customer

Category: Service

Great experience

Very friendly and professional staff. Service was great.

Original Review

02/28/2022

Service Type: Maintenance

Category: Service

Great place

Quick, easy, professional and super friendly employees.

Rich M., Service Manager from Doug's Hyundai responded on 02/28/2022 03:58 PM

Hi Amy,

Thank you for your feedback. I appreciate you taking the time to complete our service survey. I did just leave you a voice mail. We are always looking at ways to improve our customers service experience. Your feedback helps do that. If there is anything you would suggest from greeting to completion, please do not hesitate to call me directly. Our service team does a really good job, but sometimes someone may be off on that day. We need to be able to identify that or recognize a process issue to correct. Thank you again, we look forward to seeing you for all your future service and maintenance needs.

Best regards,

Rich Moffett
Service Manager
(425)582-7806

Verified Customer

Bellevue, WA

2015 Hyundai Santa Fe Sport

02/27/2022

Service Type: Maintenance

Verified Customer

Category: Service

Good services

Compare to other dealer in town, Doug is outstanding in terms of customer services.

Jae-Won O.

Seattle, WA

2022 Hyundai Palisade

02/22/2022

Service Type: Maintenance

Verified Customer

Category: Service

Great service experience

I’ve been a Doug’s Hyundai customer for few years now and it’s always a great experience. They provide a great buying experiences and well as a great service. Staff at service department is a top notch. They do an exceptional job taking care of their customers.

Sung K.

Everett, WA

2017 Hyundai Santa Fe Sport

02/20/2022

Service Type: Maintenance

Verified Customer

Category: Service

Thank you Doug's team!

Although this isn't my first time visiting this service, this visit went smooth and i enjoyed their complementary coffee bar.

Pavlo M.

Everett, WA

2022 Hyundai Palisade

02/18/2022

Service Type: Repair

Verified Customer

Category: Service

Good job!

In general, everything is fine!
Thank you!

Lovie S.

Lynnwood, WA

2021 Hyundai Elantra Hev

ReScore Review™

02/28/2022

Verified Customer

Category: Service

Service

I really appreciate the team to resolve my issues and one of the sales team member named jonathan helped me alot for it.
Thank you again and looking forward to service my car again at Doug’s dealership.

Original Review

02/09/2022

Service Type: Maintenance

Category: Service

Service issue

I have done my service first time in this dealership, i requested oil change and tire rotation. But they have done their job half done, They haven’t rotated my tire and told me that they have done their job.

Rich M., Service Manager from Doug's Hyundai responded on 02/11/2022 05:35 AM

Thank you for providing your feedback. I am very sorry this happened and would like to talk to you about your whole service experience. I left a message for you, please give me a call at your convenience. I would like to resolve these concerns. I look forward to speaking with you.

Rich Moffett
Service Manager
(425)582-7806

YOUNG SOO L. from Doug's Hyundai responded on 02/28/2022 01:01 PM

Thank you very much for your feedack. Your feedback is very important for us and we will use your input to improve our business. Thank you again.

Verified Customer

Seattle, WA

2020 Hyundai Palisade

02/06/2022

Service Type: Repair

Verified Customer

Category: Service

Frictionless service experience

I've tried Doug's service multiple times now. The first 2 times I had a bad experience with the check-in agent. I believe she is not working there anymore. I went multiple times after that and all agents are friendly, respectful, and helpful. Last time they provided pictures to show the issues they worked on even though it was covered by the warranty.

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