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SureCritic / Hyundai Dealer / Downtown Hyundai
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Downtown Hyundai

Average Score
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(1,312 Reviews)
42
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Score Details

5 stars
63%
4 stars
15%
3 stars
8%
2 stars
5%
1 star
8%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
99
Total ReScores™
4.7
ReScore™ Average
42
Net Promoter Score ®

Business Details

About

Downtown Hyundai is conveniently located in Nashville, TN. The Downtown Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up a service appointment today. Downtown Hyundai is conveniently located in Nashville, TN. The Downtown Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up a service appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(615) 329-2929
Open
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Central Time (Us & Canada)
1512 Broadway Nashville, TN 37203
Get Directions
Service Department's Reviews
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(1,312 Reviews)
Write a Review
Recent Reviews
SD
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Sonya D.
Mount Juliet, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/22/2024
0
Category: Service
Terrible
The sales manager, Joe, was condescending, rude and combative. My husband really wanted a truck they had for sale, so we got it - against my better judgment. The finance person was unfriendly and didn't introduce himself. Days later we received an automated email from the owner asking us to take a survey about our experience - only there was no link. We bought the car on a Friday and had to buy a new battery Sunday. I recommend you search for a vehicle anywhere but here.
JJ
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John J.
Mount Juliet, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2024
10
Category: Service
Above & Beyond Our Expectations
My wife and I are thrilled with our brand new 2024 Tucson AWD Hybrid SEL that we recently leased from Hyundai at Hickory Hollow! The entire experience…our initial meeting, discussing our needs & budget, test driving the car, negotiating a deal (they saved us $1000’s over another Hyundai dealer’s offer), completing the financial paperwork, turning over our expiring leased car, and receiving help getting familiar with the new car, was our best experience EVER for buying or leasing a car!!! Joseph, our salesman, even had a huge red bow on the car when we arrived!!! Everyone we dealt with throughout the process …Joseph the car salesman, Tim the general manager and Joe the finance guy, were all wonderful to work with and always had our best interests in mind! I fully recommend that you visit the folks at Hyundai of Hickory Hollow (formerly Downtown Nashville Hyundai) if you’re in the market to buy or lease a new car!
DM
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Deanna M.
Antioch, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/21/2022
0
Category: Service
Horrendous
This place is terrible, from the sales, to financing, to service all the way to MANAGEMENT which is the absolute WORST. Please shop anywhere but here. Terry is terrible, Johnny is awful and worst of all- is the "manager" Emerson. They are crooks- shady and untruthful. And, if you ever need "service" that is even worse! They have no idea what to do to a car outside of an oil change.
JS
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Jesse S.
Clarksville, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/21/2022
1
Category: Service
Don't go there
Sold me a broken vehicle, that was supposed to be certified. The cleaning was poor at best.
AS
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Amad S.
Nashville, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/10/2022
0
Category: Service
2 different experiences within a couple days with 2 different sales reps.
I’ve met with 2 sales people so far and one is worse than the other. Terry was impatient, disrespectful and wouldn’t listen to the customer. While on the road test, he wouldn’t even engage about the information of the vehicle. Instead he was talking a put liquor. They wanted to charge me $1500 for “premier defense” coating. Just another way to add extra charges. When I asked him to show me documentation proving the $1500 coating was done, he said he can’t prove it and won’t show it. He wouldn’t let me, the customer, talk or ask my questions properly. He got very impatient and started raising his voice and said in an angry tone, “buddy you either want the car or you don’t.”

This is by far the worst and most unprofessional service I’ve experienced at a “professional” dealership so far. If disrespecting customers and running then off is part of the training, then they’re doing an excellent job. I’d rather go anywhere else than even get a free car from this dealership. Mind you I had told him I was going to pay cash for this vehicle. Less headache and less paperwork. Terry, Thanks for showing no respect or patient. It definitely helped me not waste one more moment with you or at the dealership.
TF
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T F.
Antioch, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/14/2022
0
Category: Service
Trash
Worst dealer
Verified Customer
Hendersonville, TN
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Timely, Thorough, & Courteous
The team was able to get me in within a week of calling for an oil change, unlike other Hyundai dealerships in the area that were 6-8 weeks. Staff was thorough and courteous. Their facility is great for working while you wait and they will schedule a ride if you have another place to go.
BR
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Brandon R.
Nashville, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2022
10
Category: Service
Chris is THE MAN
I was blown away by the service that I received a couple weeks ago from Chris and his staff. I was trying to get out of town for a business trip and was having tire issues. I stopped by Downtown Hyundai with low hopes of anything being done within a couple hours. I WAS WRONG. Chris had me in and out in less than a hour and was extremely helpful with some questions I had regarding the vehicle since it was a new purchase 2 weeks earlier from an out of town dealership. I am all about customer service and Chris delivered. I am a fan and for sure will be a repeat customer.
Timothy K., General Manager from Downtown Hyundai responded on 04/14/2022 06:53 AM

Thank you for the survey of all 5's. We really appreciate you and your business!!!

Verified Customer
Frontenac, KS
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Quick, reliable
Got me in, on time, and handled everything they were supposed to. Gave me recommendations for when I hit my next mileage milestone, along with the price check on what I was going to be doing at that time.
Timothy K., General Manager from Downtown Hyundai responded on 04/14/2022 06:52 AM

Thank you for the survey of all 5's. We really appreciate you and your business!!!

SB
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Smon B.
Nashville, TN
2020 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/04/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Overall I give them five star did good job
Overall they provide a good service I was happy with it five stars even more
MATTHEW K G. from Downtown Hyundai responded on 04/08/2022 07:34 AM

Thank you for talking with me today and allowing us a rescore! I hope you have a great day!!

Verified Customer
Alexandria, TN
2022 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
verified customerVerified Customer
10
Category: Service
Good Experience
The staff were friendly and helpful. It was a good service experience overall.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/29/2022
Service Type: Repair
7
Category: Service
Good experience
The visit took an hour longer than expected but the staff were very nice and helpful.
MATTHEW K G. from Downtown Hyundai responded on 03/29/2022 02:28 PM

This is the Service Manager at Downtown Hyundai, please let us know what we could have done better!

Matt Gregory

Verified Customer
Nashville, TN
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Service was fast and easy .
Timothy K., General Manager from Downtown Hyundai responded on 03/31/2022 07:10 AM

Thank you for the survey of all 5's. We really appreciate you and your business!!!

Verified Customer
Madison, TN
2022 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Awesome service!
The service was fast and efficient.
Timothy K., General Manager from Downtown Hyundai responded on 03/17/2022 06:57 AM

Thank you for the survey of all 5's. We really appreciate you and your business!!!

Verified Customer
Goodlettsville, TN
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
It was quick and easy
Timothy K., General Manager from Downtown Hyundai responded on 03/16/2022 06:33 AM

Thank you for the survey of all 5's. We really appreciate you and your business!!!

SS
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Samer S.
Nolensville, TN
2022 Hyundai Santa Cruz
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
verified customerVerified Customer
10
Category: Service
Great service
Great service
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/13/2022
Service Type: Maintenance
0
Category: Service
Buy your car here but find elsewhere for service
The buying experience was great and no Markups. But coming back for service was a whole different story.
Timothy K., General Manager from Downtown Hyundai responded on 03/14/2022 01:13 PM

Samer, My name is Robert Sullivan and I am the Service Manager here. I would like to speak to you about your recent service visit. Please call my cell phone at 615-499-2707 or email me at servicemanager@downtownnashvillemotors.com. I would like to fix any problems you are having. Thank you for your time and consideration

Timothy K., General Manager from Downtown Hyundai responded on 03/15/2022 07:13 AM

Samer,

I have tried to get a hold of you a couple of times about your recent service vist. As you know these surveys are very important to us. Anything less that 5 star is failing. I would like speak to you about your recent service visit to fix any problems that may have accured. Please call me ASAP my cell phone number is 615-499-2707

Thank so much!!!!!

Robert Sullivan
Service Manager
servicemanager@downtownnashvillemotors.com

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