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Doxon Toyota Scion of Auburn

Average Score
Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5
2.9
(21 Reviews)
-100
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Score Details

5 stars
42%
4 stars
4%
3 stars
<1%
2 stars
4%
1 star
47%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

Doxon Toyota Scion of Auburn takes great pride in our dealership and it is an honor to have you drive the vehicle of your dreams home. We are devoted to serving and helping our customers to best we can. Doxon Toyota Scion of Auburn takes great pride in our dealership and it is an honor to have you drive the vehicle of your dreams home. We are devoted to serving and helping our customers to best we can.

Categories
New Car Dealer
Contact
(253) 833-4555
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
3405 Auburn Way North Auburn, WA 98002
Get Directions

Score Details

5 stars
33%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
66%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

Doxon Toyota Scion of Auburn takes great pride in our dealership and it is an honor to have you drive the vehicle of your dreams home. We are devoted to serving and helping our customers to best we can. Doxon Toyota Scion of Auburn takes great pride in our dealership and it is an honor to have you drive the vehicle of your dreams home. We are devoted to serving and helping our customers to best we can.

Categories
New Car Dealer
Contact
(253) 833-4555
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
3405 Auburn Way North Auburn, WA 98002
Get Directions

Score Details

5 stars
71%
4 stars
14%
3 stars
<1%
2 stars
14%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

Doxon Toyota Scion of Auburn takes great pride in our dealership and it is an honor to have you drive the vehicle of your dreams home. We are devoted to serving and helping our customers to best we can. Doxon Toyota Scion of Auburn takes great pride in our dealership and it is an honor to have you drive the vehicle of your dreams home. We are devoted to serving and helping our customers to best we can.

Categories
New Car Dealer
Contact
(253) 833-4555
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
3405 Auburn Way North Auburn, WA 98002
Get Directions
All Departments' Reviews
Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5
2.9
(21 Reviews)
Write a Review
Recent Reviews
KS
gravatar
Kelley S.
Spanaway, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/13/2024
0
Category: Sales
Absolutely Terrible Experience - Avoid This Dealership at All Costs!
Absolutely Terrible Experience - Avoid This Dealership at All Costs!

I’m beyond furious with this dealership. I bought a 2016 Ford Escape from them for $14,000, and after just **4 months**, the car breaks down with major issues. I’m now stuck paying **$6,000** for repairs that should not have been necessary for a car that’s barely been driven.

What’s even worse? I reached out to the dealership multiple times, hoping for some accountability or assistance. **No response.** They took my money and disappeared, leaving me to foot the bill for a car that clearly wasn’t worth the price they charged.

Now, with $6,000 in repairs, I’ve essentially paid **$20,000** for a car that’s still not reliable, when I could have spent that money on a newer, better vehicle. This is an absolute scam. Save yourself the trouble and find a dealership that actually cares about their customers and stands behind their products.

I’ll never be back, and I’ll make sure everyone I know knows how poorly I was treated here.
SM
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shamim m.
Kirkland, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/27/2023
0
Category: Sales
Don’t trust that Dealr
The dealer doesn’t do anything and they promise you everything but they not honest after you done with the deal they don’t know you
JS
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Jeri S.
Kent, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/10/2020
Mrs
On 11/07/2020 I took my vehicle in for service. When I got my vehicle back, my handicap placard was missing. The service people STOLE my placard. Does Toyota care? No, I've called them repeatedly, left messages and they refuse to call me back.
Not Recommended
KS
gravatar
Keith S.
Federal Way, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/23/2020
Cookie Cutter Dealership
I was looking for a Lexus ES 350 and contacted Doxon. I've never heard of this place so I thought it would be a smaller personable experience. I was trading in my Lexus IS250 which retail that $24000 trade in value $17000 according to Kelley Blue Book because it have low miles and it's in great condition. The young lady I thought I was working with by the name of Kerry said that She did know too much about Lexus so she had a guy named Liban to come talk to me. Keep in mind when I walked into the dealership I told the lady that I did not know that this was a large dealership and from my experience large dealerships treat to pretty crappy. She said we've been around since 1938 and we are a family owned business so I was going to give these guys a try. Back to Liban, The add to as if he really didn't care and that when I was explaining to him really didn't matter this was the deal he had for me take it or leave it. They offer me $11500 for my car which was unbelievable. Especially when the low value was $17000. I also the told him That their vehicle was over priced And he insisted that it was not and I told him I had proof and when I showed him other vehicles that were the exact same vehicle but cheaper he could not say anything. Mind you I have a one credit and my financing was already approved to what I wanted to buy. I just wanna say congratulations to Liban for successfully allowing me to leave with my $26000.00
All I was doing was trying to get the best deal for me and his rudeness and lack of interpersonal skills allowed that dealership to receive $0.00 dollars from me. Doxon is not a family business just the same ole same ole cookie cutter greedy dealership. I'm a radio announcer I'm going to make sure that my 12000 member of Facebook group do not ever go to this dealership
Not Recommended
FC
gravatar
Felix C.
Auburn, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/18/2017
Service Department
SERVICE DEPARTMENT The worse experience ever at the Toyota Doxon, bad customer service, and I just realized I have made the worse decision ever buying a Toyota.
Not Recommended
MA
gravatar
MURTADA A.
Tacoma, WA
TOYOTA CAMRY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2017
verified customerVerified Customer
Category: Service
Great
Good service
Recommended
AC
gravatar
ABBY C.
Kent, WA
TOYOTA RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2017
verified customerVerified Customer
Category: Service
Wheel bearing
Great service
Recommended
JV
gravatar
JAMES V.
Auburn, WA
TOYOTA TUNDRA 4WD TRUCK
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2017
verified customerVerified Customer
Category: Service
Customer service department
Great customer service. This is Robin Light not Jim Veirs though.
Recommended
DH
gravatar
DEXTER H.
Lakewood, WA
LEXUS GS 300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2017
verified customerVerified Customer
Category: Sales
Last Car Purchase
Everything was Great! Our Salesmen( Kyle Hutton) was very nice and knowledgeable about his products! We will buy our next car from Doxon Toyota & Kyle!
Recommended
TG
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TERRI G.
Auburn, WA
TOYOTA CAMRY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2017
verified customerVerified Customer
Category: Service
Oil change
Fast, efficient, with great customer service I got an oil change.
Recommended
KM
gravatar
KEO M.
Seattle, WA
TOYOTA TUNDRA 4WD TRUCK
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2017
verified customerVerified Customer
Category: Sales
Very good serviced
In the future I will tell friends and family members about doxno Auburn
Recommended
BF
gravatar
BRITTNEY F.
Renton, WA
MITSUBISHI OUTLANDER SPORT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2017
verified customerVerified Customer
Category: Service
Hollie makes me want to come back
Hollie my service girl. I come back specifically to see her. She makes my time spent there worth while and I truly feel like i get the best service from her. She even caught that my vehicle uses a different type of oil that lasts 2x as long. Which saves me from having to come back so often!
Recommended
RL
gravatar
RHETT L.
Maple Valley, WA
TOYOTA TUNDRA 4WD TRUCK
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2017
verified customerVerified Customer
Category: Service
10,000 mile service
Fast, friendly service.
Recommended
RP
gravatar
Romana P.
Auburn, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/21/2017
A lying dealer
Do you want to know what Doxon Toyota is really like? They cheated me. I’m an autistic woman, so they eagerly pulled a number on me. However, I’m an analyst with a photographic memory. I purchased a car from them in May, but it took this long for me to be free of any sort of retribution. Part of this was due to my not having bought a car in several years, but that is no excuse for how they treated me.
Before even dealing with these people in first place, one must have a plan of action. I did not know that the place for comparable vehicle searches was Craigslist. Always have alternate vehicles in mind before entering the Doxon showroom. Trust me, they will always low-ball on a trade, and they will do their best to confuse a buyer about their offer.
I purchased a 2013 For C-Max hybrid with 79,000 miles on it. I did not know these vehicle were available cheaply everywhere. First of all, Doxon is not qualified to service this kind of a hybrid, so I have no idea service preparation they performed. The car seemed to drive okay, but that is really only possible to troubleshoot after driving the car for a while.
I was ready to go look at other cars, but that set into motion the Doxon high pressure sales routine. I wanted a receiver hitch for my bike carrier, so they promised me one, as if it were going to be free. Still, I wanted to get my trade back and take a break.
Then they promised that they would do all my C-MAX servicing and give me a free loaner. They also said I needed Lojack, because hybrid batteries were high theft items. They offered me a two-year service contract form Zurich. Well, it was not exactly from Zurich, but from a broker in California.
Read the printed sales contract carefully, and especially watch out for detail printed over lettering already on the contract. They charged me $650 for the receiver hitch, but it was all printed over lettering on the contract. I did not need Lojack, since no one wants to steal a C-Max. It was all more high pressure sales. Go to the internet and look up Zurich. There are hints that ever getting coverage is very difficult.
I am very intuitive, and my C-Max had hints of major, future problems. The local Ford dealer could not seem to troubleshoot everything properly. This C-Max could at once have been a lemon.
In December, I traded in the C-Max to a better C-Max that ran like a jewel. I lost $7,000 dollars with the Doxon car. I waited to write the review after they paid me the money left on the Zurich contract. They have no hold over me now. Perhaps I should have sued Doxon, but I’m not vindictive. As a point, several years ago, a West Seattle cheated an autistic man. A lawsuit was made, the dealer lost, and they went bankrupt.
I would certainly like to get my $7,000 back. I hope by making this review, I can make buyers going to Doxon super cautious, and I don’t mind if I cause Doxon to lose a lot of business.
As a added comment, Doxon has no complaint or user feedback setup whatsoever. The service department, afterwards, told me that they can only change the oil and filter on a C-Max, but no major services at all.
Not Recommended
RP
gravatar
Romana P.
Auburn, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/20/2017
Doxon is a terrible dealer
Do you want to know what Doxon Toyota is really like? They cheated me. I’m an autistic woman, so they eagerly pulled a number on me. However, I’m an analyst with a photographic memory. I purchased a car from them in May, but it took this long for me to be free of any sort of retribution. Part of this was due to my not having bought a car in several years, but that is no excuse for how they treated me.
Before even dealing with these people in first place, one must have a plan of action. I did not know that the place for comparable vehicle searches was Craigslist. Always have alternate vehicles in mind before entering the Doxon showroom. Trust me, they will always low-ball on a trade, and they will do their best to confuse a buyer about their offer.
I purchased a 2013 For C-Max hybrid with 79,000 miles on it. I did not know these vehicle were available cheaply everywhere. First of all, Doxon is not qualified to service this kind of a hybrid, so I have no idea service preparation they performed. The car seemed to drive okay, but that is really only possible to troubleshoot after driving the car for a while.
I was ready to go look at other cars, but that set into motion the Doxon high pressure sales routine. I wanted a receiver hitch for my bike carrier, so they promised me one, as if it were going to be free. Still, I wanted to get my trade back and take a break.
Then they promised that they would do all my C-MAX servicing and give me a free loaner. They also said I needed Lojack, because hybrid batteries were high theft items. They offered me a two-year service contract form Zurich. Well, it was not exactly from Zurich, but from a broker in California.
Read the printed sales contract carefully, and especially watch out for detail printed over lettering already on the contract. They charged me $650 for the receiver hitch, but it was all printed over lettering on the contract. I did not need Lojack, since no one wants to steal a C-Max. It was all more high pressure sales. Go to the internet and look up Zurich. There are hints that ever getting coverage is very difficult.
I am very intuitive, and my C-Max had hints of major, future problems. The local Ford dealer could not seem to troubleshoot everything properly. This C-Max could at once have been a lemon.
In December, I traded in the C-Max to a better C-Max that ran like a jewel. I lost $7,000 dollars with the Doxon car. I waited to write the review after they paid me the money left on the Zurich contract. They have no hold over me now. Perhaps I should have sued Doxon, but I’m not vindictive. As a point, several years ago, a West Seattle cheated an autistic man. A lawsuit was made, the dealer lost, and they went bankrupt.
I would certainly like to get my $7,000 back. I hope by making this review, I can make buyers going to Doxon super cautious, and I don’t mind if I cause Doxon to lose a lot of business.
As a added comment, Doxon has no complaint or user feedback setup whatsoever. The service department, afterwards, told me that they can only change the oil and filter on a C-Max, but no major services at all.
Not Recommended
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