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Eastern Autowerks

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(48 Reviews)
89
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
89
Net Promoter Score ®

Business Details

Contact
(757) 201-3024

Business Hours

Mon
closed
Tue
7:30 AM - 6:30 PM
Wed
7:30 AM - 6:30 PM
Thu
7:30 AM - 6:30 PM
Fri
7:30 AM - 6:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
2308 Ingleside Rd Norfolk, VA 23513-4546
Eastern Autowerks' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(48 Reviews)

JE
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John E.
Virginia Beach, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
Wonderful service
The service is very knowledgeable and professional.

Verified Customer
Norfolk, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
Awesome service
Great, prefessional service. Always, honest and helpful. Thank you

BD
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Bruce D.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/30/2025
verified customerVerified Customer
0
Not trustworthy
Randy had my car for 35 days. Not sure if the work is done correctly. There is issues with the vehicle I noticed today.

KC
Kieth C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
10
Excellent service
Analyzed and resolved issues with my 2017 X3. Very satisfied. Will use as go to mechanic in the future.

AW
Ashleigh W.
Norfolk, VA
BMW 750Li
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
10
BMW 7Series
There is no one better to work on your BMW. Randy is definitely the most knowledgeable mechanic I've come across. Wouldn't take my car to anyone else.

FC
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Frank C.
Chesapeake, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2025
verified customerVerified Customer
10
Excellent
Randy and Adam did a great job.....as they always do!

LA
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Lakeah A.
Norfolk, VA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/27/2025
verified customerVerified Customer
7
Maintenance
I was referred to Eastern Auto and this was my third time allowing them to service my car. The first time I had my car serviced, no complaints.

In December 2024, they changed my oil, rotors and brakes. A few weeks later, 1/11/2025, my dash alerted me of a possible coolant leak and my car ran hot. I had the car towed to them and after spending about $1000 for the things I outlined previously, I now had to pay about $1450 due to a leak due to a cracked oil filter.

The fix was to remove and replace the oil filter housing and cooling hose. While I understand wear and tear on a car, I don’t know why this wasn’t seen when my oil was changed?? This additional cost was certainly unexpected and to think about how this could have been much worst had I not seen the alert and continued to drive.

Staff - very professional and courteous

JS
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Jennifer S.
Virginia Beach, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
10
Clutch replacement
Randy notified me as soon as the parts came in. I dropped my car off last night and it was ready by noon today . Replaced my clutch in my 2014 BMW 428. This is the only place I take my car. He even honored a coupon for 10% off that was several years old. Great work and customer service and much more affordable then the dealership

RB
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Ricky B.
Chesapeake, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
10
Great professional service
I have known Randy for over 20 yrs and was and continues to be great service

LK
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Luke K.
Virginia Beach, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
10
BMW 530
I'm always treated with the best customer service. The services are priced fairly and I never have repeat service for the same issue. I will bring my older model to be serviced soon.
Randy is excellent in his analysis of any BMW malfunction. I came to his shop in the early 2000's and bring my vehicles their for service or repair.

Verified Customer
Norfolk, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2025
verified customerVerified Customer
10
The Best
I had the best experience today at Eastern Autowerks. The staff was super friendly and knowledgeable. I was pleasantly surprised by the overall cost of the work — I’m accustomed to paying much more at the dealership. This is my new go-to place.

BO
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Bill O.
Virginia Beach, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2025
verified customerVerified Customer
10
Work was excellent
Work was excellent as always

NB
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Nate B.
Norfolk, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2025
verified customerVerified Customer
10
Work was done in an efficient and timely manner and I was kept posted on progression.
Work was done in a efficient and timely manner. I was kept informed on necessary changes in progression.

BM
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Bobby M.
Chesapeake, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2025
verified customerVerified Customer
10
BMW gas tank replacement
Very friendly people very, very reasonable as far as prices of labor and materials and parts great timing Of being repaired great service

GW
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Greg W.
Virginia Beach, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2024
verified customerVerified Customer
10
Putting the GS back in Great Service!
I have been servicing the vehicles at Eastern Autowerks for at least 15 years or more and the service and trust has always remained the same. When I go to the Dealership I have to question everything, but when I go here, I don't have to question anything.I used my car for work and it has to be running great and reliable. So trusting that your mechanic will do right by you is important. The Trust has been there from the beginning and still remains! Thanks Randy and Adam for putting me back together and on the road again

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