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Elite Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(760 Reviews)
79
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Score Details

5 stars
90%
4 stars
7%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
79
Net Promoter Score ®

Business Details

About

Elite Automotive has been located in Spanaway for more than 15 years. We are an independent, locally owned auto service and repair facility with a shop more than 12,000 square feet. As the largest auto repair facility in Spanaway, we can handle any maintenance or repair on your new, used or vintage vehicle. Domestic or import repairs Elite Automotive has been located in Spanaway for more than 15 years. We are an independent, locally owned auto service and repair facility with a shop more than 12,000 square feet. As the largest auto repair facility in Spanaway, we can handle any maintenance or repair on your new, used or vintage vehicle. Domestic or import repairs are our specialty. We want to make the auto repair waiting process as easy and enjoyable as possible for you with our luxury waiting room and steady updates on any and all repairs. ...more

Categories
Oil Change, Smog, Domestic Auto Repair
Contact
(253) 847-8947
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
21621 Mountain Hwy E Spanaway, WA 98387
Get Directions
Elite Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(760 Reviews)
Write a Review
Recent Reviews
RK
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Richard k.
Spanaway, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/16/2022
0
Watch for an email scam from someone pretending to be Elite Automotive
Warning: Someone is using Elite Automotive's name and logos in email scam effort.

Don't respond to them!
SE
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Scott E.
Kent, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
10
Service
Does anyone know if theyve closed the doors nobody answers the phone very unlike them
JR
Jason R.
Washington
Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/19/2022
verified customerVerified Customer
Category: Service
Jason said they didnt call him he had to call them. Other than that everything was okay.
Recommended
DM
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Dan M.
Chevrolet Silverado 1500
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/05/2022
verified customerVerified Customer
0
Where are they?
Took my truck in as well as my wife's crossover Chevy to have some codes read. After they were complete I was verbally given a list of items, beyond the codes, that they stated were needed repairs. It's been 2 weeks and we have yet to receive the written quotes for the "necessary work". I was in about a week ago and was told that our quotes were "next". We still have not heard.

Part of the "necessary repairs" for my wife's vehicles included the need for new brakes and tires all the way around. I thought this weird since I had recently had brake work done on the vehicle. Went to Les Schwab and they found that the brakes and tires were sufficient for several more months. And this coming from a store that thrives on tire and brake sales.

There are other issues but I just don't have time to deal with all of it.,

If there was a way to give them a half of a star I would. Not happy.
l.
Nissan Pathfinder
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/03/2022
verified customerVerified Customer
0
Long wait & poor customer service
Arrived at 8 am (scheduled appointment time) and the receptionist, Heidi, was not there. My car was received by a mechanic who wrote my information on a piece of paper because he told me that he didn't have access to the computer. Heidi showed up about 30 minutes later. I was waiting for my oil service (which I normally do) and she began chatting with another customer. At about 9 am (1 hour after my appointment) and after she finished chatting with the other customer, she approached me and told me that it was going to take more time because they forgot to order the oil filter. I was irritated and asked how much longer and she said about 30 more minutes. After 20 minutes or so, she called to ask if she needed to go get the oil filter and was told it was on the way. My car was not finished until 10 am (2 hours!). I went to pay and had to wait 20 minutes as she couldn't figure out how to print a receipt and an estimate for tires and brake pads. I finally asked her to email the receipt and estimate to me so that I could leave.
This is not the Elite Automotive we have been frequenting for years. I understand that there was employee turnover but it should not take 2 hours to get an oil service done. I have also been calling your business since the 28th of December and no one answers. I finally got through today, 1.3.22, to ask questions about the estimate I received. Heidi apparently couldn't remember or be bothered to look up the mechanic notes so she asked me to bring my car in so they could look at it again. My answer was no. Guess I will be looking for a different shop.
AR
Angela R.
Washington
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
verified customerVerified Customer
Category: Service
Angela said they were wonderful. She had an emergency and they were able to get her an afternoon appointment to take a look at it. She will be going back today.
Recommended
MM
Michel M.
Graham, WA
Dodge Charger
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/24/2021
verified customerVerified Customer
Category: Service
Michel said the business sold him a part he didnt need but overall he recommends this business for service.
Recommended
EC
Eric C.
Washington
Kia Optima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
verified customerVerified Customer
Category: Service
Eric said that they did a good job and they have a nice waiting room.
Recommended
SB
Suk B.
Spanaway, WA
Jeep Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2021
verified customerVerified Customer
Category: Service
Suk said always friendly
Recommended
CE
Cheryl E.
Spanaway, WA
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2021
verified customerVerified Customer
10
Great customer service
Always great service.
JS
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Jeff S.
Spanaway, WA
Nissan Armada
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2021
verified customerVerified Customer
10
Pre-sale inspection
Brought a vehicle in I was thinking very seriously about buying. Glad I did! They found a few things wrong with the car. Nothing too major. But it gave me some bargaining chips to take back to the dealer. The dealer didn't see things the way I saw them so I didn't buy it after all. Thank you Elite Automotive! You may have just saved me a very bad headache!
KL
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Kyle L.
Graham, WA
Acura Integra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2021
verified customerVerified Customer
10
Awesome customer service and Quality work
Great people, great job, done at a reasonable price. Highly recommend. So far best shop I’ve taken my cars to. 2012 mazdaspeed 3. 2000 Acura integra gsr. They are able to get it all done, in a timely manner. Bob is the goat at customer service.
SW
Sissy W.
Spanaway, WA
Ford ZX2
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2021
verified customerVerified Customer
10
Always a pleasure doing business with them.
I have taken my cars there for over 18 years and have never had a problem with their work. They go above and beyond for their customers.
MP
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Marcia P.
Spanaway, WA
Dodge Grand Caravan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
verified customerVerified Customer
10
Excellent service
I’ve been going to Elite Automotive for several years now with all my car problems and I am always 100% satisfied with their work. They are honest and dependable. One time they gave me an estimate on my car and I said go ahead and when I got the final bill it was almost $200.00 less then what I was quoted, they could have very easily kept it at the original amount but they didn’t. Elite will always get my business.
JS
Jeremy S.
Saturn VUE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2021
verified customerVerified Customer
10
Best people and best work
The best people work here and I'm not just talking about the work they do but how they interact with there customers when you come here it feels like your seeing a old friend very nice and very professional I'm very happy with the service
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