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SureCritic / Empire Hyundai
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Empire Hyundai

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(62 Reviews)
76
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Score Details

5 stars
82%
4 stars
10%
3 stars
2%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
34
Total ReScores™
4.8
ReScore™ Average
76
Net Promoter Score ®

Business Details

Categories
Contact
(508) 673-7646
No Business Hours Provided

Business Hours

* No Time Zone Provided
428 Pleasant Street Fall River, MA 02721
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Sales Department 's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(62 Reviews)
Write a Review
Recent Reviews
BR
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Brenda R.
South Dartmouth, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2024
10
Category: Sales
Michelle Arruda
Michelle, Is a excellent salesperson. She explained what would happen step by step. She has a great personality and very easy to talk to. I would recommend her to anyone. Great customer service !!!
CG
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Christopher G.
Westport, MA
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
verified customerVerified Customer
10
Category: Sales
Great dealership
Everyone was very helpful
DONALD M D. from Empire Hyundai responded on 03/23/2022 08:48 AM

Would just like to say thank you for your review, It means alot to us and hope to continue doing buisness together in the future!

Verified Customer
Providence, RI
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
verified customerVerified Customer
10
Category: Sales
Fantastic!
I’ve been completely satisfied with my experiences at Empire Hyundai. Everyone is polite and patient. Thanks for your salesmanship!
DONALD M D. from Empire Hyundai responded on 03/08/2022 12:21 PM

Would just like to say thank you for your review, It means alot to us and hope to continue doing buisness together in the future!

CF
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Cherie F.
Fall River, MA
2022 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2022
verified customerVerified Customer
10
Category: Sales
Quick
Michelle was Awesome
DONALD M D. from Empire Hyundai responded on 01/20/2022 09:42 AM

Would just like to say thank you for your review, It means alot to us and hope to continue doing buisness together in the future!

Verified Customer
Tiverton, RI
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2022
verified customerVerified Customer
10
Category: Sales
2022 Tuscon
Michelle was great
DONALD M D. from Empire Hyundai responded on 01/13/2022 08:26 AM

Would just like to say thank you for your review, It means alot to us and hope to continue doing buisness together in the future!

TO
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Timothy O.
Bridgewater, MA
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
verified customerVerified Customer
10
Category: Sales
Returning customer
Great cars. Great service.
DONALD M D. from Empire Hyundai responded on 01/13/2022 08:26 AM

Would just like to say thank you for your review, It means alot to us and hope to continue doing buisness together in the future!

FA
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Frank A.
Pawtucket, RI
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2022
verified customerVerified Customer
10
Category: Sales
The sales person was very helpful about all the vehicles I test drove.
I am very happy with my new 2022 Tucson. It is comfortable roomy and quiet.
DONALD M D. from Empire Hyundai responded on 01/13/2022 08:25 AM

Would just like to say thank you for your review, It means alot to us and hope to continue doing buisness together in the future!

SP
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Sharon P.
Tiverton, RI
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2021
verified customerVerified Customer
10
Category: Sales
Awesome
Connor was great.
DONALD M D. from Empire Hyundai responded on 12/07/2021 03:37 PM

Would just like to say thank you for your review, It means alot to us and hope to continue doing buisness together in the future!

JK
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Joseph K.
Fall River, MA
2022 Hyundai Santa Cruz
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
verified customerVerified Customer
10
Category: Sales
Clarification
I was able to meet with Donald and Joe and get a better understanding of my contract. They went over every line item and explained in detail what coverages I purchased.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/03/2021
0
Category: Sales
Horrible
Send me an email and I will send you the 7 page compliant I drafted for the MA Attorney General and the Better Business Bureau.
DONALD M D. from Empire Hyundai responded on 12/03/2021 04:08 PM

Good evening Mr. Kuznar , 


My name is Donald Devlin, General sales manager at empire hyundai.

First and foremost i want to thank you for your honest review.

Secondly i want to appologize for your experience, as i thought everything was 
handled properly to your liking.

If you could please send me an email back or maybe we could sit down and talk about your experience
so i can do whatever is necessary to make you happy

these surveys only effect the salesperson that sold you the vehicle not so much the dealership , 
so we will repremend Connor for the 1 out of 5 stars. As I feel this was mainly directed towards him.

Please contact me dirrectly at the dealership , or email me back here if that is easier for you.

again sorry for the experince and hope you will give me a chance to make me this right by you.

If I do not hear from you , happy hollidays , and be safe !

DONALD M D. from Empire Hyundai responded on 12/08/2021 08:02 AM

Would just like to say thank you for your review, It means alot to us and hope to continue doing buisness together in the future!

CP
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Carol P.
Portsmouth, RI
2022 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
verified customerVerified Customer
10
Category: Sales
My empire Hyundai visit
Came in with a awful car payment and I twrest rate left with a brand new 2022 venue paying less and my interest rate went down 4 points!Thank you Tony and empire hyundai
DONALD M D. from Empire Hyundai responded on 11/03/2021 05:49 AM

Would just like to say thank you for your review, It means alot to us and hope to continue doing buisness together in the future!

RB
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Robert B.
New Bedford, MA
2022 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
verified customerVerified Customer
10
Category: Sales
Satisfied Customer
I recently purchased a 2022 Hyundai Sonata from Empire in Fall River. It was pleasant experience at Empire. After driving used cars for many years it was a nice change to get behind the wheel of a new vehicle. Been driving for week now and I am totally satisfied. Nice quiet, smooth ride. Excellent gas mileage. I woul be remiss if I didn’t mention salesperson Ron Webb who was very professional and you feel comfortable during your visit?
DONALD M D. from Empire Hyundai responded on 10/23/2021 05:58 AM

Would just like to say thank you for your review, It means alot to us and hope to continue doing buisness together in the future!

Verified Customer
Little Compton, RI
2021 Hyundai Kona Ev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2021
verified customerVerified Customer
10
Category: Sales
Salesperson was excellent
Michelle was very effective. A nice person who personally helped with the car, driving me to the DMV and making sure all details were sorted out.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/19/2021
3
Category: Sales
The right car, good salesperson and eventually the right price
Negotiating and transparency was woeful, embarrassing and not something I would like to experience again, at any dealer. Tesla is right.
DONALD M D. from Empire Hyundai responded on 10/20/2021 06:40 AM

Good Morning Mr. Douglas, my name is Donald Devlin, General Sales Manager from Empire Hyundai. Im sorry to hear about your experience and would love an oppertunity to make this right. Michele will be contacting you. 

Thank you for your time.

DONALD M D. from Empire Hyundai responded on 10/20/2021 01:10 PM

Would just like to say thank you for your review, It means alot to us and hope to continue doing buisness together in the future!

Verified Customer
Somerset, MA
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
verified customerVerified Customer
10
Category: Sales
Excellent
Excellent
DONALD M D. from Empire Hyundai responded on 10/05/2021 06:26 AM

Would just like to say thank you for your review, It means alot to us and hope to continue doing buisness together in the future!

DL
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David L.
Fall River, MA
2022 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
verified customerVerified Customer
10
Category: Sales
Great overall service
Purchase was timely, professional, and a good deal.
DONALD M D. from Empire Hyundai responded on 09/24/2021 05:46 AM

Would just like to say thank you for your review, It means alot to us and hope to continue doing buisness together in the future!

AH
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Allen H.
New Bedford, MA
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2021
verified customerVerified Customer
10
Category: Sales
Thanks a million
Thanks I am very great full for you guys helping me
DONALD M D. from Empire Hyundai responded on 09/15/2021 06:27 AM

Would just like to say thank you for your review, It means alot to us and hope to continue doing buisness together in the future!

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