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Fairway Ford Henderson

Average Score
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
3.7
(12 Reviews)
100
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Score Details

5 stars
66%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
33%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
100
Net Promoter Score ®

Business Details

About

Fairway has been serving the East Texas area since 1997. Owner Barney Rubin and Chris Beaty began the Fairway legacy in Henderson, Texas with the formation of Fairway Ford-Mercury Inc. Their founding principles of serving customers and putting the customer's needs above their own still hold true today. Dennis Smith joined the ownership Fairway has been serving the East Texas area since 1997. Owner Barney Rubin and Chris Beaty began the Fairway legacy in Henderson, Texas with the formation of Fairway Ford-Mercury Inc. Their founding principles of serving customers and putting the customer's needs above their own still hold true today. Dennis Smith joined the ownership at the Ford dealership in 2003. Over the years, Fairway has expanded their Henderson location to include a larger service department, a Ford Quick Lane facility, and a total remodel including a new showroom and a covered service drive area.

In 2005, Fairway built a brand new concept store in Tyler, Texas called Fairway Auto Center which is a complete automotive service and pre-owned sales facility that strives to meet any automotive needs that our customers may have. From a simple state inspection to the purchase of a high-line luxury car, Fairway's goal is to exceed our customer's expectations by providing a great value and exceptional service.

At Fairway Auto Group, we truly have something for everyone and our commitment to you is to treat you the same way we would want to be treated. Fairway is not just our name, it's the way we do business! ...more

Categories
Car Dealer, Used Car Dealer, Auto Maintenance
Contact
(903) 657-2566
Open
Business Hours

Business Hours

Mon
7:30 AM - 6:30 PM
Tue
7:30 AM - 6:30 PM
Wed
7:30 AM - 6:30 PM
Thu
7:30 AM - 6:30 PM
Fri
7:30 AM - 6:30 PM
Sat
8:30 AM - 5:00 PM
Sun
closed
* Central Time (Us & Canada)
301 U.S. 79 Henderson, TX 75654
Get Directions
Fairway Ford Henderson's Reviews
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
3.7
(12 Reviews)
Write a Review
Recent Reviews
BC
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Brad C.
Kilgore, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2023
9
New Purchase
Bought a 2020 king Ranch. Great truck and Great transaction
MC
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Michael C.
Henderson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
10
Sales and service
Purchased used F-250 and engine light came on before driving a few hundred miles. Did purchase extended warranty with truck. After a few hundred miles the engine light came on and was informed that it would be about a $750.00 repair. Contacted Eric who was our salesman and he was able to have the repair performed with just the deductible. He was able to go above his normal role to make sure his customers were taken care of. Appreciate all he has done.
RH
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Robert H.
Henderson, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/02/2021
Never again
(((((Local mechanic with 30 years experience please read )))))This past Friday I returned to the used car side to talk with manager and the man who made a offer on my truck I want to sell my truck he offered(( 42,000 for the truck or he said I can Wright a check for what you owe and send it to finance company and Wright you a check for your equity ))I found he was not there so a sales man called him to ask him about the meeting and what had transpired I told the guy I would take 43,000 and we could do the deal few days before when I had went i also looked at a little older dodge 2500 didn’t test drive at the time but did look at it the whole reason I was selling truck was to not have a payment I only owed 15,700 on the truck the manager mentioned he could do a deal straight up so I kept that in mind so when on Friday I ask to test drive the dodge 2500 I was able to find several things that did not work I brought this up after the test drive they were willing to fix or I could I’ve also been a mechanic for over 30 years at this time the sales man took the deal to the new car side to I’m assuming the finance manager this man would not honor the deal reached before with manager he was ugly about the deal I was stunned the manager said the deal was good for a week so I started asking a lot of questions then the other guys in the office started coming to his defense so basically I was ambushed in that office now mind you I had dealt with the used car manager before I bought a car from him before and everything went very smooth as things began to escalate that’s fine I’ll just sell you the truck I said he then said ok do a street buy to his sales man then said we’ll send a check into to pay of what you owe and when the title comes in you’ll get your check I said again your manager didn’t say that he said I would get a check when he wrights out the financed portion and I said your taking position of the truck so I said no and I would never do business there again I’m also going to put up a YouTube video of my experience at this dealership and specifically the man who seams to be running it all I can recommend is talk to the manager behind the desk in new cars before u make a purchase he is the head of the organization that leads his employees because this could happen to you I will never go back
Not Recommended
PP
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PEGGY P.
Marshall, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2019
BEST SALES PERSON
I HAVE BOUGHT 2 CARS THERE AND SHANE BAILEY WAS MY SALES PERSON . HE GOES ABOVE AND BEYOND TO GET YOU IN SOMETHING THAT FITS ALL YOUR WANTS AND NEEDS AT A FAIR PRICE.
Recommended
SC
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steven c.
Timpson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2017
Easiest vehicle I've ever bought!
I bought a used van for my wife from this dealership. She picked the van out online, submitted our credit application and was approved within minutes. We sent pics of our trade in and they gave us a very fair and accurate quote for it. It was just a matter of going in test driving it and signing papers. No pressure, no double talk, no hidden costs! We bought an awesome extra coverage plan that was really reasonable. I highly recommend this dealership.
Recommended
SF
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Sade F.
Alexandria, LA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/02/2016
Sold us a LEMON
My husband bought a Ford F-350 from them on March 24, 2016. On May 14, 2016 that truck left me and my family on the highway in Grenada, Mississippi which is 5 hours from where we live which is in Alexandria, LA. We spent the whole weekend stranded in Grenada, MS. Luckily, the Ford dealership there was down the road from where we stayed in hotel (which was an added expense) After a week of the Ford dealership in Grenada having the truck they come to the conclusion that the truck needed almost $10,000.00 worth of work done to it (the whole fuel system needs replacing) This happened in 51 days we haven't had the truck long enough to get serviced, better yet we only had it long enough to pay one truck note. The housings were badly rusted out and they want to say it could happen in 51 days. My husband told Clayton what he was using the truck for and still sold him a bad truck. They sold us an extended warranty that did nothing for us. They told us they didn't cover rust. Well we contacted Vince Mullins over the phone, told him our situation and he told my husband he wouldn't leave us hanging. Well the next day we show up at the dealership to speak with him. He was on lunch the secretary stated, mind you she texted him to tell him we were there. So once he gets there he goes in Clayton's office for about 30 minute and proceeds to greet my husband. They take my husband to the service department just to tell them that almost $10,000.00 worth of work could happen in 51 days. They all stuck together. Clayton, Chris, Vince and the "master mechanic". We also believe that Henderson Ford and Santander are in this together to rip people off, they are also no good. The truck has been in the shop for almost a month. They only offered suggestions of repair that only costs us. All we heard was "sorry that happened to you" and all we saw was their backs. It's a hurtful feeling of being ripped off. We bought that truck out of good faith and this is what we get in return. We are disgusted. They are giving Ford a bad name and its ashame. No one has reached out to us and its disheartening to deal with unconcerned, unbothered, mean people. We even reached out to Barney Rubin who sided with them, that figures. Didn't look into it or anything didn't call to address our problem at all. This has been a hard lesson learned. I don't recommend going to Henderson Ford but if you do bring your own certified mechanic. We want to make sure this does not happen to anyone else. We are reaching out to CNN and we have other things in the works. We thought they were good people but we were wrong. We dealt with a lot of dishonest, self-absorbed individuals. Your about section addressing the customers is a bunch of lies. You take our money and turn your backs.
Not Recommended
SF
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Sade F.
Alexandria, LA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/02/2016
Rip OFF
These people sold my husband a truck that needed almost $10,000 worth of work in 50 days. They are liars and con artists. The truck left my husband, son and I onside of the road 5 hours away from home. We live in Louisiana and the truck broke down in Mississppi. The truck needs a new fuel system due to rust and water in the fuel. The rust was so bad that the Ford dealer in Grenada, MS said that the amount of rust found in truck couldn't have happened in 50 days. We only paid 1 truck note and we never had any chance to service the truck at all. We are very disappointed in the service we received. No one has reached out to us after our problems and this whole ordeal has caused complete strife in my home. They even sold us an extended warranty the extra care package and that didn't do us any good to repair the truck. Everything that they suggested to fix the truck was either money out of our pocket or suggesting we file it on our insurance. It was Henderson Fords duty to make sure we were happy customers and we are not. We will NEVER EVER do business with them again. Everybody stuck together and no one wanted to own up to anything, even the owners. They knew the truck needed work and sold it to us. If you do go please bring your own certified mechanic or it will cost you thousands of dollars down the line. All we heard was we ate sorry instead of we are going to do everything we can to help. We bought the vehicle out of good faith and we got screwed from all angles. The storm won't last forever and we will overcome. Henderson Ford is full of unconcerned people and they only want your money. Don't go there! You will regret it. Or was it because we were black. Maybe so. You can't trust anyone these days including these dealerships. They don't even deserve one star. That was forced.
Not Recommended
RF
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Richard F.
Alexandria, LA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/26/2016
Bad Truck
I purchased a 2009 ford f 350 I've only had the truck for 45 days I also purchased the extended warranty, the high pressure fuel pump went out . I was told this truck in perfect working condition . The warranty won't cover the repair cost and fairway ford told me it's nothing they can do. The fuel pump was replaced by fairway ford back in 2012 I just found that out. The truck is at another ford dealership with $9000.00 in repairs. Do not trust this dealership. They sold me a truck they knew had problems.
Not Recommended
DM
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Dewey M.
Henderson, TX
Ford Pickup F350 Super Du
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2016
verified customerVerified Customer
Category: Service
Great Service
Competent, Quick and Very Dedicated to getting my vehicle back in service.
Recommended
CC
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Charles C.
Henderson, TX
Ford F250SD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2016
verified customerVerified Customer
Category: Service
Great service
Never disappointed
Recommended
GH
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Glenn H.
Atlanta, TX
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2016
verified customerVerified Customer
Category: Service
Personnel are very friendly and accommodating.
Good service. They valued our time.
Recommended
BG
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Barbara G.
Henderson, TX
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2016
verified customerVerified Customer
Category: Service
Great customer service
They were very helpful a day even got our car fixed well before promised.
Recommended
VC
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Virgina C.
Kilgore, TX
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2016
verified customerVerified Customer
Category: Service
Service check
Very professional service that is done by qualified and well trained people.
Recommended
JU
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Jennifer U.
Kilgore, TX
Ford F150
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/31/2016
verified customerVerified Customer
Category: Service
No car wash.
They were polite and efficient.
Recommended
MF
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Marina F.
Henderson, TX
Chevrolet Cobalt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2016
verified customerVerified Customer
Category: Service
Oil & Brake Change
Fast & friendly service.
Recommended
Displaying Review 1 - 15 of 549 in total
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