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SureCritic / Hyundai Dealer / Faulkner Hyundai of Harrisburg
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Faulkner Hyundai of Harrisburg

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,616 Reviews)
70
Write a Review
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Score Details

5 stars
81%
4 stars
11%
3 stars
4%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
104
Total ReScores™
4.6
ReScore™ Average
70
Net Promoter Score ®

Business Details

About

Our staff of experts and technicians at Faulkner Hyundai of Harrisburg are Hyundai trained and certified. Our staff of experts and technicians at Faulkner Hyundai of Harrisburg are Hyundai trained and certified.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(717) 238-7324
Open
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 7:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
8:00 AM - 1:30 PM
Sun
closed
* Eastern Time (Us & Canada)
2060 Paxton Street Harrisburg, PA 17111
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,616 Reviews)
Write a Review
Recent Reviews
DG
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Demetra G.
Middletown, PA
2018 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/04/2022
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
Service
The service was good could of been better.
MATTHEW D., Service Advisor from Faulkner Hyundai of Harrisburg responded on 04/08/2022 07:55 AM

Hello Demetra,

I'd like to contact you about your recent service visit. Please watch for my call this afternoon.

Matthew Davis
Employees worked with
DM
DAVIS MATTHEW
BP
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Brian P.
Hummelstown, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/22/2022
2
Category: Service
Complimentary Maintenance - Bad Experience
Been to this dealership many times to service my vehicle and had great experiences. It was my service dealer of choice. However, when I last visited for my 18K complimentary maintenance, I was told that my turbo was not listed as a turbo in their system so my Maintenace would be full price. I was told by service person that there was nothing they could do. It was in their system as a non-turbo and only Hyundai can fix it. So I called Hyundai while there and confirmed that it's a turbo in their system and that my Maintenace should be free. While doing so service person said that service would be covered. You need to trust your service provider and this experience was far from it. Still not sure what the service person was trying to do.
LI
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Linda I.
Harrisburg, PA
2011 Hyundai Elantra Touring
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
My service was for recalls.
Faulkner was waiting for parts to complete a recall. Due to pandemic, parts took a bit longer. Received and completed in a timely manner.
Employees worked with
DM
DAVIS MATTHEW
Verified Customer
Harrisburg, PA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service Department
Scheduling an appointment was easy. Personnel respectful and knowledgeable.
Employees worked with
DM
DAVIS MATTHEW
LB
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Louis B.
PA
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Inspection was done on time and scheduled appointment was spot on
Employees worked with
DM
DAVIS MATTHEW
KK
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Kevin K.
Enola, PA
2020 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/16/2022
Service Type: Repair
verified customerVerified Customer
1
Category: Service
Staff turnover - poor service - poor communication
Routine maintenance took over 7.5 hours. Poor communication about delayed status. Tried to tell me I needed a part that was just replaced on my last visit - don’t try to rip off your loyal customers!
DYLAN B. from Faulkner Hyundai of Harrisburg responded on 03/16/2022 07:05 AM

Hello Kevin,

I would like to try to reach out to you at some point today to discuss the survey response. This survey is a reflection of the service advisor.

Thank you for your time.

Employees worked with
DM
DAVIS MATTHEW
Verified Customer
Mechanicsburg, PA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Warranty repair
Repaired large ticket item under warranty without any hassle. Provided loaner car for duration. Great experience.
Employees worked with
DM
DAVIS MATTHEW
Verified Customer
Middletown, PA
2021 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/02/2022
Service Type: Repair
verified customerVerified Customer
7
Category: Service
A little underwhelming
I was pleased that my vehicle was taken care of but it took almost an hour longer than I was told it would for a simple oil change. Also, I was Told that my vehicle would be washed every time it was serviced and my vehicle was certainly not clean when returned to me.
Employees worked with
DM
DAVIS MATTHEW
Verified Customer
Hummelstown, PA
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Inagain outagain finegan.
We had an appointment for service, oil filter change and tire rotation. The appointment time was 7:30am. We were finished and leaving the dealership at 8:30am. Everything was checked, and fluids were topped off. Anyone can spare an hour to get things done right!
Employees worked with
DM
DAVIS MATTHEW
JW
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Joan W.
Harrisburg, PA
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service
Oil change was done and completed in a short amount of time.
Employees worked with
DM
DAVIS MATTHEW
Verified Customer
Middletown, PA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Faulkner Hyundai Service
Faulkner Hyundai made my required maintenance and annual inspection smooth and easy.
Employees worked with
DM
DAVIS MATTHEW
JW
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Josephine W.
Mechanicsburg, PA
2019 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/22/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Overall Everyone was nice and polite and the service was done In a timely manner
O
DYLAN B. from Faulkner Hyundai of Harrisburg responded on 02/25/2022 07:27 AM

Hello Josephine,

I tried to reach out to you in regaurds to the survey that you submitted. I will send you an email as well.

If you can try to get in touch with me at 717-213-3344 or by email at mdavis@faulknerhyundai.com

I appreciate your time!

Matt Davis

Employees worked with
DM
DAVIS MATTHEW
IK
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Irene K.
Hatfield, PA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Responsive and fair
My car broke down near Faulkner, from beginning to end the staff communicated well how they can help and did their best to service my car and facilitate my warranty and loaner car. Thanks
DYLAN B. from Faulkner Hyundai of Harrisburg responded on 02/22/2022 05:29 AM

thank you

Verified Customer
Harrisburg, PA
2020 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
verified customerVerified Customer
10
Category: Service
All good
All service completed as expected
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/18/2022
Service Type: Maintenance
10
Category: Service
Good news, bad news
Oil filter was defective, unknown at the time. Oil leaked. Problem quickly corrected upon discovery. Thanks to the dealer service dept.
DYLAN B. from Faulkner Hyundai of Harrisburg responded on 02/18/2022 01:55 PM

sorry to hear that Matt will reach out to you

Employees worked with
DM
DAVIS MATTHEW
DB
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Doris B.
Elizabethtown, PA
2012 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
verified customerVerified Customer
10
Category: Service
My Radiator Leak was repaired as promptly as possible.
Upon my arrival on Feb. 9 Matt reviewed all the work that needed to be done to repair the radiator leak and how many hours it would take. Matt also offered a ride home. He also offered a ride to go get lunch. We appreciated the offers but we waited until all the work was complete. Thanks Hyundai for a job well done.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/16/2022
Service Type: Maintenance
9
Category: Service
Radiator Leak
As I said before -- Very disappoined that I could not receive emergency service.
DYLAN B. from Faulkner Hyundai of Harrisburg responded on 02/16/2022 12:43 PM

I am soory to hear that we will reach out to you

Employees worked with
DM
DAVIS MATTHEW
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