Business Solutions
English Español
SureCritic / Hyundai Dealer / Fitzgerald Hyundai
business image

Fitzgerald Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6,030 Reviews)
70
Write a Review
Schedule Appointment

Score Details

5 stars
82%
4 stars
10%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
266
Total ReScores™
4.8
ReScore™ Average
70
Net Promoter Score ®

Business Details

About

Fitzgerald Hyundai is located just outside Washington, DC in Kensington, MD. Our factory trained technicians are here to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Fitzgerald Hyundai is located just outside Washington, DC in Kensington, MD. Our factory trained technicians are here to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(301) 881-4000
Visit Website
Closed
Business Hours

Business Hours

Mon
7:30 AM - 7:00 PM
Tue
7:30 AM - 7:00 PM
Wed
7:30 AM - 7:00 PM
Thu
7:30 AM - 7:00 PM
Fri
7:30 AM - 7:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Eastern Time (Us & Canada)
11411 Rockville Pike Rockville, MD 20852
Get Directions

Score Details

5 stars
91%
4 stars
8%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
100
Net Promoter Score ®

Business Details

Categories
Contact
(301) 424-4800
No Business Hours Provided

Business Hours

* No Time Zone Provided
11411 Rockville Pike Rockville, MD 20852
Get Directions

Score Details

5 stars
88%
4 stars
5%
3 stars
2%
2 stars
1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5
35
Total ReScores™
4.9
ReScore™ Average
88
Net Promoter Score ®

Business Details

Categories
Contact
(301) 424-4800
No Business Hours Provided

Business Hours

* No Time Zone Provided
11411 Rockville Pike Rockville, MD 20852
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6,030 Reviews)
Write a Review
Recent Reviews
Verified Customer
Potomac, MD
2020 Hyundai Ioniq Electric
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2025
verified customerVerified Customer
10
Category: Service
Excellent service!
Great customer service, excellent service advisers and technicians.
While changing the battery, they identified an electrical issue, repaired it quickly, still under warranty.
Thanks!
AT
gravatar
AREF T.
Laytonsville, MD
2023 Hyundai Santa Fe Hybrid
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/17/2025
verified customerVerified Customer
7
Category: Service
Overall very good. I like your service advisors; they are professional and caring.
All was well this time. The concern was I told the first guy I saw when he came to take the car to make sure he locks my car doors but when I picked up the car its doors were not locked! The first person reassured me that he would lock the car doors but that didn’t happen all the way through! That’s not good! Also, when I picked up the car I noticed the tires showed 37 to 39 psi ratings on pressure but the tag inside the car door says 35 or 36 psis! This too is a concern! Other than these two points, everything else was just fine.
Verified Customer
Silver Spring, MD
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
Category: Service
Recall
Thanks to Gabby Lima for her excellent customer service. She told me that was her 2nd day on this location but she did her very best. Keep up the good work with your customers!
Verified Customer
Brooklyn, NY
2022 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
0
Category: Service
service
Oil change service was fast
EF
gravatar
EDUARDO F.
Bethesda, MD
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
9
Category: Service
Great service
Very professional and puntual service.
Alan explained me all what my car need it.
Service was fast
Verified Customer
Silver Spring, MD
2020 Hyundai Sonata Hybrid
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/04/2025
verified customerVerified Customer
4
Category: Service
Polite service but, incorrect charge by loaner company with no follow-up by service director.
Service was done with courtesy but, the loaner that had been provided to me compliments of Fitzgerald, generated a charge against my credit card. I reported this to the Service Director, but got no response.
RF
gravatar
RICARDO F.
Bethesda, MD
2023 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
Category: Service
Annual revision
Alan was excellent; he explained everything clearly
Verified Customer
Washington, DC
2025 Hyundai Santa Fe Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
Category: Service
Great Care
I had no problem with the care team. They were fast and empathetic of my situation.
DA
gravatar
DAVID A.
Silver Spring, MD
2022 Hyundai IONIQ 5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Category: Service
Recall
I was surprised to learn that Fitzgerald provides mobile service. Thus, the software update for my Ioniq 5 could be completed in my own driveway. The technician was excellent.
Verified Customer
Kensington, MD
2022 Hyundai IONIQ 5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2025
verified customerVerified Customer
10
Category: Service
Great service experience
Cristin went above expectations. Was in for a warranty repair and I requested “no car wash” because the car has matte paint. Instead she had the special details crew clean the car using appropriate products. Great job!
Verified Customer
Washington, DC
2018 Hyundai Kona
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/30/2025
verified customerVerified Customer
6
Category: Service
Lack of communication
I was not completely happy with my recent service visit, mostly because the communication was not good. I was told by my service advisor that what I needed would require the car to be there overnight, but it ended up being two nights, and that was not made clear to me. I was happy with the outcome, but the lack of communication about the timeline and cost was frustrating. I had trouble getting back in touch with my service advisor so I was left waiting with no idea when I would hear or when my car would be done.

I came to Fitzgerald Hyundai of Rockville because I was frustrated with the service I was receiving at a different Hyundai dealership in the area. I have previously been very happy with my experiences with Fitzgerald, but I will be reconsidering where I take my care in the future if I have issues with the communication during my next service visit.
SS
gravatar
SHARON S.
Arlington, VA
2018 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2025
verified customerVerified Customer
10
Category: Service
Yet another perfect service visit...
The service department treats everyone like their best customer. Thanks to these folks I worry about nothing automotive!
JZ
gravatar
JAMAL Z.
Silver Spring, MD
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
10
Category: Service
Chris Moran is the best.
Very easy to work with.
Verified Customer
Capitol Heights, MD
2020 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/22/2025
verified customerVerified Customer
0
Category: Service
UNACCEPTABLE
On 3/18 I had an 8:00 AM appointment for an oil change. I was told that it would be about 2 hours, and let the gentleman know that I would be in the waiting area while the work was performed. Sadly, I did not leave until 1:00 PM. I received a text from Caesar Cayun Jr. at 8:12 AM indicating that I may receive a video shortly (which included contact information) and that was the last contact that I received. Nobody came to the waiting area, called, or texted the entire 4.5 hours I spent waiting onsite for an oil change to be completed. I got tired of waiting and called Mr. Cayun at 12:27 PM. I guess he was at lunch because I received no response. I called the service line and a gentleman went to investigate and then said that my car was ready. Ironically, at that time, I received a text that my car was ready. I went to pay and nobody was there. However, on the desk (unattended) were the paperwork and car keys of about 10+ customers. I spotted my keys and a woman behind me said she would help me check out. I asked her did they find anything with the car. She read the paperwork and said no. I waited another 15 -minutes for them to bring my car around. I looked at the receipt and it read that they did a check for other things and discussed it with the customer. I am the customer and nobody discussed any findings with me. So that was a lie. I've been coming to this location for over 10 years (I miss Rishi). During my tenure, I have had videos of mechanics showing that checked and/or service people coming to the waiting area to tell you that they checked xyz and everything looks good, etc. So, I know that this is the norm. However, this is the second time that this same experience has occurred and (unlike last time) this time nobody bothered to apologize or provide an explanation. Having to wait 5 hours for an oil change with an 8 AM appointment is unacceptable.
JS
gravatar
JAMES S.
Chevy Chase, MD
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Category: Service
Well done
Good customer service and communication
Vehicle Reviews
vehicle image
2025 Elantra
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(55)
vehicle image
2025 Elantra Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(4)
vehicle image
2025 Elantra N
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(5)
vehicle image
2025 IONIQ 5
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(19)
vehicle image
2025 IONIQ 5 N
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(6)
vehicle image
2025 IONIQ 6
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(24)
vehicle image
2025 Kona
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(63)
vehicle image
2025 Kona Electric
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1)
vehicle image
2025 Palisade
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(118)
vehicle image
2025 Santa Cruz
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(43)
vehicle image
2025 Santa Fe
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(142)
vehicle image
2025 Santa Fe Hybrid
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(19)
vehicle image
2025 Sonata
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(26)
vehicle image
2025 Sonata Hybrid
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(5)
vehicle image
2025 Tucson
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(216)
vehicle image
2025 Tucson Hybrid
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(35)
vehicle image
2025 Tucson Plug-In Hybrid
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
(0)
vehicle image
2025 Venue
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(7)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.