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Frank Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,465 Reviews)
61
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
257
Total ReScores
4.6
ReScore Average
61
Net Promoter Score ®

Business Details

About

Frank Hyundai is located in National City, CA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Whether you need an oil change or major repair, come see us today. We happily serve customers from neighboring San Diego communities, including Kerny Mesa, Chula Vista, and El Cajon! Frank Hyundai is located in National City, CA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Whether you need an oil change or major repair, come see us today. We happily serve customers from neighboring San Diego communities, including Kerny Mesa, Chula Vista, and El Cajon!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(619) 474-5502

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Pacific Time (Us & Canada)
3150 National City Blvd. National City, CA 91950
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,465 Reviews)

Our goal is to provide the most accurate picture of a business's online reputation. To provide the most accurate picture, we use an automated algorithm to help us recommend reviews that are most valuable for visitors to our site. Reviews that are recommended may ultimately become "not recommended" and vice versa based on continued updates and learning from our algorithm. Reviews that are verified through the business point of sale system may post immediately to the recommended reviews section of our site, however, based on the application of our automated algorithm, may become "not recommended".

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JC
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Jody C.
San Diego, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/26/2021
Zero Customer Service in the Service Department
I wasn't greeted when I arrived for my scheduled appointment. The only contact was from a woman at the desk who told me to get back in my car when I mistakenly thought maybe I should go inside to let someone know I was there. Waited 10 more minutes for someone to check me in. I stated I would be waiting in the customer lounge. After being told it would take 2 hours for an oil change, I again stated I would wait because it's a one hour round trip for me to get home and back again. After 2 hours and 15 minutes, no one came to get me when my car was ready. When I tracked someone down, they said they tried to call my cell phone and I didn't pick up. When I asked why they would call me when I was waiting, I got no answer. Zero response. As in, my question was met with complete silence while they rang me up and asked for payment. So infuriating. I was told my car was waiting right outside - this accompanied by a dismissive wave of the hand in that general direction. I found my car parked at the edge of the lot and gratefully was finally on my way. Overall, a very unpleasant customer experience.
Not Recommended
TRACY S. from Frank Hyundai responded on 04/27/2021 03:44 PM

As the customer relations manager for Frank you experience is extremely important, I would really like the opportunity to speak to you regarding  your experience. The information you provided is limited and theres is  no way for me to track down your experience is there a good number to reach you or please feel free to call me at your earleist convinience. 

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502 EXT 344

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Ruth E.
Chula Vista, CA
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Rodel V.
Chula Vista, CA
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Chula Vista, CA
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Jay P.
San Diego, CA
2010 Hyundai Elantra To
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Minerva S.
San Diego, CA
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Alyson G.
North Hollywood, CA
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Chula Vista, CA
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Chula Vista, CA
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Imperial Beach, CA
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Vista, CA
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Vista, CA
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Chula Vista, CA
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Chula Vista, CA
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