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Genesis Of Algonquin

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(23 Reviews)
100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
2
Total ReScores
5.0
ReScore Average
100
Net Promoter Score ®

Business Details

Contact
(847) 854-6700
No Business Hours Provided

Business Hours

* No Time Zone Provided
771 S Randall Road Algonquin, IL 60102
Sales Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(23 Reviews)

AG
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Andrew G.
Evanston, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
verified customerVerified Customer
10
Category: Sales
Worth the drive…
Although over an hour away from my home in Evanston, the team over at Genesis of Algonquin are worth the long drive. My wife and I were welcomed warmly by the team there, and felt comfortable throughout the entire process of buying our GV70. Our needs were understood, and met through unpretentious conversations with each department figure, sales, service, finance, and tech. We left happy, with our incredible crossover, which is a joy to drive. My wife and I have every intention of returning to the dealership for service. 10/10 would recommend.

RA
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Robert A.
Mundelein, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2021
verified customerVerified Customer
10
Category: Sales
Better than all the res
Started my process of purchasing a new GV 70 a few weeks before I discovered Rosen Genesis. The 3-4 other dealerships I dealt with were impossible to work with; were unprofessional, did not return calls or e mails and seemed uninterested in getting me the car I wanted. Once I contacted Rosen they were problem solvers, returned calls an e mails in a timely fashion....all the things you would expect but others found difficult to produce. From GM to sales person were very impressive. Dominick, Eddie, and Jen.....outstanding.

JG
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Joseph G.
New Lenox, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2021
verified customerVerified Customer
10
Category: Sales
Exceptional vehicle! 2022 GV70 3.5t Sport Prestige
Our experience from start to finish was excellent. Their guidance through the process is like no other, the sale, the education, as well as the follow up emails and phone consults. I am a present and future customer. Thank you!

SP
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Shayle P.
Highland Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2021
verified customerVerified Customer
10
Category: Sales
Excellent experience
From start to finish, a very fair, professional dealership. Everyone was friendly and a pleasure to deal with. Will be back.
I also love the car.

NW
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Narvellia W.
Berkeley, IL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2021
verified customerVerified Customer
Category: Sales
Response was top-notch!
Thank you Patti and Rey Leon for reaching out to me. I appreciate you both reaching out to me in a timely matter. Looking forward to the future with the Genesis team!
I must say I love my Genesis!!!
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/05/2021
Category: Sales
Bad communication, Pricing was changed with in 24 hours of agreement
The only reason I purchased this car at that location because I couldn't fin the exact one somewhere else. The service was terrible, I felt like they were play games with the pricing. I left a deposit until the following morning, I received a call before returning the price had increased. REALLY!!! I've now had the vehicle three weeks, and a couple lights came on inside for service. When I called for service I was put on the waiting list. REALLY!
Not Recommended
Dominick L. from Genesis Of Algonquin responded on 08/09/2021 07:25 AM

Narvellia we are sorry to hear about your experience with us. Unfortunately we have no control over incentives and they can be changed at anytime.  It is rear that Genesis changes incentives mid month but it has happened.  We are sorry that this effected your originally price quote from us.  As for your service issue I will be getting with Patti my Genesis Service representative to get in touch with you immediately.  please feel free to reach out to me directly with any of your needs. 

Dominick Logan 
(847)854-6700


TK
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Terrence K.
Lake Geneva, WI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/21/2021
verified customerVerified Customer
Category: Sales
HOW I SPENT MY FRIDAY AND MONDAY BUYING A GENESIS
EXCELLENT EXPERIENCE.........EXCEPT FOR THE TIME WASTED ON THEM TRYING TO SELL ADD-ON'S I WOULD DEFIANTLY RETURN TO PURCHASE ANOTHER CAR FROM THIS DEALER
Recommended
Dominick L. from Genesis Of Algonquin responded on 06/11/2021 09:54 AM

Terrence thank you for the review! 


MC
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Michael C.
Huntley, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2021
verified customerVerified Customer
Category: Sales
Mike Becker
Mike Becker's patience and knowledge was second to none. Mike's attention to details and efficiency of the sale of my G70 was flawless comfortable and easy.
Recommended
Dominick L. from Genesis Of Algonquin responded on 03/18/2021 11:36 AM

Michael thank you for the review! We hope that you are enjoying your G70! 


MW
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Maxim W.
Saint Louis, MO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/24/2021
verified customerVerified Customer
Category: Sales
Great Price with little hastle
Very easy and pleasant interaction with my salesman. Dealership offered good fair price with little need for haggling. Car was delivered clean and as promised with no issues. My only complaint: the paperwork was sloppy with misspelled name, wrong address, outdated car mileage, and missing documents. This was corrected as needed.
Recommended
Dominick L. from Genesis Of Algonquin responded on 03/18/2021 11:38 AM

Maxim we are sorry that we did not give you a 5 star experiance.  Brian Acosta our Genesis Manager will be reaching out to speak with you.  We hope that you are enjoying your G70. 


JC
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Jeffrey C.
Darien, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2020
verified customerVerified Customer
Category: Sales
Jonathan Muehl is the Best!
The salesman/manager is transparent and quick to respond. I was looking at several vehicles from a variety of brands. I found Jon to be the most responsive and transparent. It took a couple of months for me to make my decision. Jon never pushed me or said this offer is only good tonight etc! Many other sales people operate this way. I myself work in sales and respect a customers timeline and decision process. Jon understood the concept of model matching to my needs, goals and timeline. Fantastic experience. I normally would not drive 60-75 minutes to a dealership to purchase a car but Jon was the reason.
Recommended
Dominick L. from Genesis Of Algonquin responded on 10/12/2020 11:53 AM

Jeffrey thanks for the review! 


DM
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Daniel M.
Milwaukee, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2020
verified customerVerified Customer
Category: Sales
New Genesis
This dealership is very fair and straightforward in the deals. No gimmicks
Recommended

JS
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James S.
Woodridge, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2020
verified customerVerified Customer
Category: Sales
Excellent Purchase Experience
Rosen Genesis provided us with a transparent, easy, and hassle-free car-buying experience. Jared Shaw was helpful and prompt in responding to my preliminary inquiries via email, and was very accommodating and knowledgeable about the vehicle during the test drive. Negotiation of a final price was painless, without the typical obfuscation and up-selling tactics I have encountered at other dealerships. In short: excellent experience. We would absolutely recommend this dealership to anyone in the market for a Hyundai or Genesis.
Recommended

MS
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Michael S.
Northbrook, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2019
verified customerVerified Customer
Category: Sales
Happy days
Great place to buy a car
Recommended

JP
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Jeffrey P.
Crystal Lake, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2019
verified customerVerified Customer
Category: Sales
Service
Na
Recommended

BH
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Bronwyn H.
Sleepy Hollow, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2019
verified customerVerified Customer
Category: Sales
Fabulous experience AGAIN!
I have purchased cars at Rosen Hyundai and now Genesis of Algonquin. This is my first Genesis purchase! I love the car and the benefits it has to offer. The salesperson went over the entire car and its fun gadgets in addition to helping me set up the Genesis app while I was there. Dealership is clean, staff is super friendly and the entire experience was seamless and non-stressful. Highly recommended!
Recommended

DD
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David D.
Naperville, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2019
verified customerVerified Customer
Category: Sales
Purchase of new Genesis
All around great buying experience!
Recommended

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