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Genesis Of Amherst

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(30 Reviews)
77
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5
4
Total ReScores
5.0
ReScore Average
77
Net Promoter Score ®

Business Details

Contact
(716) 835-8500
No Business Hours Provided

Business Hours

* No Time Zone Provided
3675 Sheridan Drive Amherst, NY 14226
Sales Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(30 Reviews)

RD
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Rachelle D.
Williamsville, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
verified customerVerified Customer
10
Category: Sales
Great
Love my new genesis

DK
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Donna K.
Clarence, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2022
verified customerVerified Customer
10
Category: Sales
GV80
The vehicle is amazing! Great drive - very comfortable, excellent road feel, stable in snow with tons of amenities. Very high tech, but yet user friendly. Love the safety features! This was the third time I worked with John Klein, my sales representative. All 3 experiences were easy and "painless". John is very easy to work with, extremely knowledgeable about the vehicles, professional and yet very personable. Overall great SUV and great purchasing experience.
ALEXANDER C T. from Genesis Of Amherst responded on 02/02/2022 10:48 AM

Thank you, enjoy your new car!  


ML
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Michael L.
Black River, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
verified customerVerified Customer
10
Category: Sales
Love the GV70
I had a difficult time trying to order a Genesis and there weren’t many Genesis GV70’s at other dealerships; however, Genesis of Amherst had a nice selection and they made the buying process very easy.
ALEXANDER C T. from Genesis Of Amherst responded on 02/02/2022 10:47 AM

Thank you for your business! 


MH
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Michael H.
Williamsville, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
verified customerVerified Customer
10
Category: Sales
Awesome car
Our sales person Bob Hinckley did a great job very knowledgeable on every detail
ALEXANDER C T. from Genesis Of Amherst responded on 12/15/2021 06:41 AM

Thank you for you business! 


JC
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Joseph C.
Palm Beach Shores, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2021
verified customerVerified Customer
10
Category: Sales
Wow
Genesis of Amherst gave me my the absolute best buying experience I have ever had.

RA
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Rodney A.
Lewiston, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
verified customerVerified Customer
10
Category: Sales
2022 genesis gv70
Staff was great and very pleased to have dealt with Bob.
ALEXANDER C T. from Genesis Of Amherst responded on 10/06/2021 02:01 PM

Enjoy your new Genesis! 


AD
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Adelle D.
Niagara Falls, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2021
verified customerVerified Customer
10
Category: Sales
Great service
Great
ALEXANDER C T. from Genesis Of Amherst responded on 09/14/2021 01:32 PM

Thank you Adelle! 


TM
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Tianna M.
Buffalo, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2021
verified customerVerified Customer
10
Category: Sales
It was phenomenal!
Our sales representative was friendly, responsive and very engaging and accommodating.
ALEXANDER C T. from Genesis Of Amherst responded on 09/14/2021 01:32 PM

Thank you Tianna ! 


BL
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Barron L.
Buffalo, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2021
verified customerVerified Customer
10
Category: Sales
New Genesis G70 purchase
When you go to Genesis of Amherst be sure to see Paul! Patient and extremely comfortable to communicate with.
ALEXANDER C T. from Genesis Of Amherst responded on 09/14/2021 01:31 PM

Thank you Barron! 


CJ
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Carolyn J.
Buffalo, NY
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/15/2021
9
Category: Sales
Terrible Detail Job
The GV80 is beautiful, but after driving it home, I noticed that the detail job was terrible. There was still plastic on the inside covering the side vents and the windows on the inside was filthy. Terrible detail job for a brand new car.
ALEXANDER C T. from Genesis Of Amherst responded on 09/03/2021 08:01 AM

Thank you for your response. We will contact you. 


RC
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Rafael C.
Grand Island, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2021
verified customerVerified Customer
Category: Sales
The Genesis facility was well lit, well appointed, with friendly personnel all around.
It my experience with Genesis was exemplary. The attention provided by the sales representative was very good. He explained everything during the process and I did not feel getting pressured to buy a car. Dennis Kulev represents the Genesis brand really well. I would not hesitate to recommend the car and Dennis!
Recommended
ALEXANDER C T. from Genesis Of Amherst responded on 08/11/2021 06:49 AM

Thank you Rafael! Hope you enjoy your new vehicle! 


PD
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Philip D.
Tonawanda, NY
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
verified customerVerified Customer
Category: Sales
They do care about their customers!
I did have an issue when I first picked up my vehicle but they were all over it and made it right. Since then they have called to make sure everything was done to my satisfaction and that I was happy!
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/08/2021
Category: Sales
Could have been better!
The salesman was great! I love the vehicle! However I had to bring the vehicle back to be properly detailed it was totally unacceptable!!! I hope this is not an indication of how their service department operates! So much for their concierge service!This is the only Genesis dealership around here.
Recommended
ALEXANDER C T. from Genesis Of Amherst responded on 06/09/2021 06:53 AM

Sorry we did not meet your expectations. We would like to discuss your experience with you! 


DK
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Daniel K.
Hamburg, NY
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/07/2021
verified customerVerified Customer
Category: Sales
Efficient and knowledgable sales personel
The salesman was very good at answering our questions regarding the car. The showroom and service area were clean and the employees were professional and courteous. Our salesman presented more than one auto choice with a good review for each auto.
Recommended
ALEXANDER C T. from Genesis Of Amherst responded on 05/15/2021 06:03 AM

Thank you for your business! 


LB
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Lucy B.
Allegany, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2021
verified customerVerified Customer
Category: Sales
Personal service
My salesman, Denis Kulev, spent as much time with me as I needed to make sure I understood my new Genesis and all the services offered with my purchase. Outstanding, no pressure experience.
Recommended

DP
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David P.
East Amherst, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2021
verified customerVerified Customer
Category: Sales
Genesis GV80 Purchase
Transaction went very smoothly, no glitches.
Recommended
ALEXANDER C T. from Genesis Of Amherst responded on 02/16/2021 03:52 PM

Thank you for the 5 star review!


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