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Genesis Of Apache Junction

Average Score
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(13 Reviews)
-100
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

Contact
(480) 474-3100
No Business Hours Provided

Business Hours

* No Time Zone Provided
1360 E. Auto Center Drive Apache Junction, AZ 85119
Sales Department's Reviews
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(13 Reviews)

MS
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Marcy S.
Henderson, NV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/06/2021
verified customerVerified Customer
0
Category: Sales
This Dealership Is Horriblerrible
I am an out of state buyer, had we not flown up there and blindly signed electronically we would have
really been screwed. The car was supposed to be new and it wasn't, it had been driven and had 2,369 on the odometer, and it was very apparent as they didn't bother to wash the car or omit the phone numbers already listed in the car's directory.

AL
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Anne L.
Queen Creek, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/13/2021
0
Category: Sales
It's a Hyundai Dealership with Hyundai Quality Service
This dealership is horrible to deal with. I've had a service appointment with valet service scheduled for weeks. I've also received several emails and text messages confirming my appointment and also confirming valet service.

They missed today's 8:00 a.m. appointment so I called at 9:00 a.m. only to be informed that they do not offer valet service despite the fact that they sent confirming emails, text messages and did so for our previous service. They were unapologetic and basically told me that I could bring my vehicle in for service.

Dealing with a Hyundai dealership is the biggest flaw of owning a Genesis. It's a great car but the service is extremely lacking.

Genesis of Apache Junction's website is currently advertising that they offer pick up service and Genesis USA is still also touting their 3 year valet service.

AL
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Anne L.
Queen Creek, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/13/2021
0
Category: Sales
You Are Dealing with a Hyundai Dealership
This dealership is horrible to deal with. I've had a service appointment with valet service scheduled for weeks. I've also received several emails and text messages confirming my appointment and also confirming valet service.

They missed today's 8:00 a.m. appointment so I called at 9:00 a.m. only to be informed that they do not offer valet service despite the fact that they sent confirming emails, text messages and did so for our previous service. They were unapologetic and basically told me that I could bring my vehicle in for service.

Dealing with a Hyundai dealership is the biggest flaw of owning a Genesis. It's a great car but the service is extremely lacking.

Genesis of Apache Junction's website is currently advertising that they offer pick up service and Genesis USA is still also touting their 3 year valet service.

DK
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Daniel K.
Gold Canyon, AZ
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/15/2021
verified customerVerified Customer
Category: Sales

RH
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Robert H.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2021
verified customerVerified Customer
Category: Sales
Fantastic people selling and servicing an amazing auto
I was so impressed by the level of service and dedication I experienced in my recent car buying experience at Horne Genesis of Apache Junction. Kahi, my salesperson was extremely knowledgeable and passionate about the G80. He shared that with style and enthusiasm. The purchasing process itself was very professional and skilled. I felt valued and appreciated throughout. The finance manager, Jarvis, walked me through with speed and skill. It was truly enjoyable. I know, right? Seriously? Yes, everyone there is fantastic! I can't recommend them highly enough.
If you are in the market for a luxury vehicle, strongly consider the Genesis line. If you are anywhere near Phoenix, Horne Genesis of Apache Junction is the place to purchase it.
Recommended

CS
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Craig S.
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2021
verified customerVerified Customer
Category: Sales
Great honest place
Top notch customer service. What Genesis stands for!
Recommended

RY
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Raylene Y.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2020
verified customerVerified Customer
Category: Sales
No pressure
If we ever need another car this will be our first stop, Genesis of Apache Junction
Recommended

TY
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Todd Y.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2020
verified customerVerified Customer
Category: Sales
friendly atmosphere. Didnt feel like a dealership
best car buying experience I have had and I have done it way too many times.
No pressure, very accommodating, no pitches, no upsetting.

And I love my Genesis.
Recommended

MB
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Michael B.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2020
verified customerVerified Customer
Category: Sales
Best Car Ever!
We got what we needed and they helped in every way. We have already recommended this dealership to friends. Thank you
Recommended

PP
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Paul P.
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2020
verified customerVerified Customer
Category: Sales
great customer service
thanks Mark
Recommended

CJ
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Cara J.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2019
verified customerVerified Customer
Category: Sales
New Genesis
I went into the dealer ship looking for a Sonata and left with a beautiful Genesis. My sales associate Steve Breard was great! After I purchased my car he took the time to show me how everything on my car worked. Making it easier to use!
Thank you Steve!
Recommended

LE
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Leonial E.
Pine, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2019
verified customerVerified Customer
Category: Sales
Great salespeople.
Good sales experience.
Recommended

SW
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Sandra W.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2019
verified customerVerified Customer
Category: Sales
Too job
More than happy with the service I received
Everyone involved in the sale went out of their way to make the process smooth
Recommended

MS
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Marvin S.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2019
verified customerVerified Customer
Category: Sales
Good staff
Great staff, very knowledgeable employees. Great purchasing atmosphere
Recommended

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