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Genesis Of Austin

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(47 Reviews)
80
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5
6
Total ReScores
5.0
ReScore Average
80
Net Promoter Score ®

Business Details

Contact
(512) 445-0300
No Business Hours Provided

Business Hours

* No Time Zone Provided
4610 South Ih 35 Austin, TX 78745
Sales Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(47 Reviews)

AR
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Andy R.
Spicewood, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/02/2023
0
Category: Sales
Service Timelines
Called in to schedule a service, nothing available for over a month, then come to find out, scheduled for Memorial Day. Called and asked to change, was then another month and a half out. Wish I would have stayed with Lexus!!!!!

TA
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Thomas A.
The Hills, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2021
verified customerVerified Customer
10
Category: Sales
Excellent. Sammy E was a pleasure to work with
Excellent
EDWARD M G., Customer Relations Manager from Genesis Of Austin responded on 01/05/2022 10:35 AM

Thank you so much for your 5-star rating! We hope you truly enjoy your new Genesis GV80!

Eddie Gomez
Inventory & Delivery Manager
South Point Hyundai
Genesis of Austin
4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Email: hydelivery@southpointauto.com

JM
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James M.
Austin, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
verified customerVerified Customer
10
Category: Sales
Outstanding service and perfect car!
From my first phone call to Genesis of Austin all the way through the sale (and afterward) Jay Park was friendly, patient, helpful, and thorough. We loved the Genesis brand based on the looks of the car, their safety, and the reliability. We now can also say we loved our experience at Genesis of Austin.
EDWARD M G., Customer Relations Manager from Genesis Of Austin responded on 01/05/2022 10:37 AM

James, 

Thank you for sharing your feedback ane letting us know how awesome Jay Park was to work with. I truly hope you enjoy your new Genesis GV80.

Eddie Gomez
Inventory & Delivery Manager
South Point Hyundai
Genesis of Austin
4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Email: hydelivery@southpointauto.com

GB
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Gerri B.
Belton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2021
verified customerVerified Customer
10
Category: Sales
Great experience
Great staff, great vehicle. Very friendly and professional staff. Much better experience than at another dealership that we went to first.
EDWARD M G., Customer Relations Manager from Genesis Of Austin responded on 12/18/2021 05:32 PM

Gerri, 

Thank you for your review and feedback. We are happy you had a positive sales visit. Enjoy your new Genesis. Cheers!

Eddie Gomez
Inventory & Delivery Manager
South Point Hyundai
Genesis of Austin
4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Email: hydelivery@southpointauto.com

JM
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Justin M.
Austin, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
verified customerVerified Customer
10
Category: Sales
Amazing Buying Experience
If you need a car make sure you get it from the team at Genesis of Austin. They listen to exactly what you want and help get you in the car you want without the hassle or hard sell tactics. My salesperson Valentina was great and was helpful and truly informative. Sheldon in Financing had me in and out of there quickly with the terms I was looking for. Truly the best car buying experience I have ever had.
EDWARD M G., Customer Relations Manager from Genesis Of Austin responded on 11/23/2021 04:29 PM

Thank you so much for sharing your feedback. I'm glad that Valentina was so helpful. Enjoy your new Genesis.

Eddie Gomez
Inventory & Delivery Manager
South Point Hyundai
Genesis of Austin
4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Email: hydelivery@southpointauto.com

KD
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Kenneth D.
Driftwood, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2021
verified customerVerified Customer
10
Category: Sales
just an excellent buying experience
Everyone was very professional. The salesman was very helpful, informative, and took the time to really explain the technical aspects of the vehicle. The whole purchasing experience was quick and enjoyable. Highly recommend this dealership to my friends and family.
EDWARD M G., Customer Relations Manager from Genesis Of Austin responded on 11/09/2021 03:32 PM

Thank you so much for your kind feedback and words. We hope you enjoy your new Genesis.

Eddie Gomez
Inventory & Delivery Manager
South Point Hyundai
Genesis of Austin
4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Email: hydelivery@southpointauto.com

HC
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Hunter C.
Austin, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
verified customerVerified Customer
10
Category: Sales
Great experience from a great brand
Timmy was very knowledgeable, patient, and thoughtful. His experience was helpful and we would not have purchased a car from anyone else.
EDWARD M G., Customer Relations Manager from Genesis Of Austin responded on 11/02/2021 08:09 AM

Thank you so much for your feedback. We truly hope you enjoy your new Genesis G70 and the luxury experience. 

Eddie Gomez
Inventory & Delivery Manager
South Point Hyundai
Genesis of Austin
4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Email: hydelivery@southpointauto.com

GH
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Gregory H.
Austin, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
verified customerVerified Customer
10
Category: Sales
For a painless purchase
Go see Timmy Wiles. He will go the extra mile to ensure your satisfied!
EDWARD M G., Customer Relations Manager from Genesis Of Austin responded on 11/02/2021 08:09 AM

Thank you so much for your feedback. 

Eddie Gomez
Inventory & Delivery Manager
South Point Hyundai
Genesis of Austin
4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Email: hydelivery@southpointauto.com

LH
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Lesley H.
Georgetown, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
verified customerVerified Customer
10
Category: Sales
Smooth and Direct
I highly recommend car salesman Pouya Yahyavi. Pouya made my experience surprisingly very smooth and fun throughout the process. We all know purchasing a car can be stressful however he will shoot it to you straight and make you feel comfortable. I certainly enjoyed the laughs!
EDWARD M G., Customer Relations Manager from Genesis Of Austin responded on 11/02/2021 08:11 AM

Lesley, 

Thank you so much for your 5-star rating. Enjoy your new Genesis GV70!

Eddie Gomez
Inventory & Delivery Manager
South Point Hyundai
Genesis of Austin
4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Email: hydelivery@southpointauto.com

JA
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Joelle A.
Austin, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2021
verified customerVerified Customer
10
Category: Sales
Exceeded my Expectations
The experience, like my new GV80 exceeded my expectations. The sales department was knowledgeable and patient as I decided which model (and features) ultimately was right for me. Their “non-salesey” sales approach made for a fantastically pleasant experience.
EDWARD M G., Customer Relations Manager from Genesis Of Austin responded on 10/18/2021 04:02 PM

Joelle, 

I'm glad the experience and your new GV80 are exceeding your expectations. Welcome to the Genesis family.

Eddie Gomez
Inventory & Delivery Manager
South Point Hyundai
Genesis of Austin
4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Email: hydelivery@southpointauto.com

JS
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Jesus S.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
verified customerVerified Customer
10
Category: Sales
Excellent dealer, smooth transaction!!
10/10 Would recommend this dealer. I told them what I wanted and they made it happen. I drove two and a half hours to do business with Genesis of Austin and do not regret my decision one bit. The dealer was amazing and the staff were incredible to work with. Everything went so smoothly.
EDWARD M G., Customer Relations Manager from Genesis Of Austin responded on 10/12/2021 02:02 PM

Jesus, 

Thank you so much for the 5-star rating. We are glad your visit went over smoothly. Have fun in your new Genesis GV70.

Eddie Gomez
Inventory & Delivery Manager
South Point Hyundai
Genesis of Austin
4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Email: hydelivery@southpointauto.com

NK
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Nam Hee K.
Round Rock, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2021
verified customerVerified Customer
10
Category: Sales
Great service, good price
Sales manager Jay Park was very helpful, honest and professional. It was pleasure purchasing experience.
EDWARD M G., Customer Relations Manager from Genesis Of Austin responded on 09/29/2021 12:43 PM

Thank you so much for the review of Genesis of Austin. Emjoy your new Genesis GV70

Eddie Gomez
Inventory & Delivery Manager
South Point Hyundai
Genesis of Austin
4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Email: hydelivery@southpointauto.com

CN
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Corey N.
Austin, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/02/2021
0
Category: Sales
Typical sleazy car sales people – Not ready to sell luxury cars.
I went to Southpoint Hyundai/Genesis of Austin to talk about securing a Genesis GV80 SUV they had coming in the following week. I had been talking to one of the sales guys for weeks who was working on securing the car for me. He asked me to come down to the dealership to talk about the details and chat with management about the pricing, my trade, etc. I headed down with my wife in what I was hoping would be a pleasant negotiation.

It ended rather quickly and went about as bad as it could have gone. The assistant manager (or the assistant to the manager – not sure), Mike, was brought in to close the deal. He explained how most dealerships were selling these cars above retail price, which he agreed was short-sighted, and that they were not going to do that.

After explaining to me that they don’t mark up their cars above list price like other dealers do, he proceeded to insist that I buy all kinds of aftermarket add-ons for $2,000 that were of little value to me but that carried high profit margins for them. That’s in addition to an absurdly high interest rate they offered me, which was clearly padded for their benefit, that we didn’t even get to.

Now I get it: the car market is tight right now and prices are higher than usual. I was already willing to pay full retail, which I have never done in my life, so they were going to make their full profit on this deal. Then they got greedy.

When I asked if all those aftermarket items had to be part of the deal or he wouldn’t sell me the car, he said yes. “Then we’re done” I said, and proceeded to find my original salesman. While I walked across the mostly empty sales floor, he called after me “You don’t need to walk over there!”. “Yes I do.” I replied as I proceeded. Not sure what he was trying to do there. I guess he was afraid of being called out in the middle of the dealership?

I explained to my salesman what had happened and that there was no deal to be had because Mike insisted on selling me a bunch of aftermarket stuff I didn’t want. I shook my salesman’s hand, thanked him and left. He understandably looked disappointed and I’m sure I looked pretty irate. Never heard from him or anyone at the dealership again.

On top of that, the dealership is pretty banged up. There are stains on the ceiling tiles and no sign on the building indicating it’s a Genesis dealer. Some of the staff are dressed like they’re in their living rooms. It’s basically a repurposed Hyundai office. Not the place you’d want to spend big money on a car – unless maybe it went to replacing the ceiling tiles. I can only imagine how they handle the concierge service Genesis is supposed to offer.

This was a complete waste of time and energy. And totally short-sighted on their part. They could have sold me the car at full retail and gained a new high-end customer for their relatively new luxury brand. Instead, they’re going to try and rip off the next person and hope they don’t read this review first. And let’s face it, Austin may be growing, but it still acts like a small city in many ways, including word of mouth.

Bottom line: never buy a car from Southpoint Hyundai/Genesis of Austin. Not only is the assistant manager unprofessional and off-putting, but I’m assuming that decorum comes from the top. They are in no way ready to sell $70,000+ cars to anyone, let alone $30,000 ones.
EDWARD M G., Customer Relations Manager from Genesis Of Austin responded on 09/03/2021 08:30 AM

Corey, 

I do apologize for transpired during your most recent visit. My sales manager Mike Oritz is reaching out to you and see what we can do to make the situation better. We hope to talk to you soon.

Eddie Gomez
Inventory & Delivery Manager
South Point Hyundai
Genesis of Austin
4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Email: hydelivery@southpointauto.com

GH
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Gregory H.
Horseshoe Bay, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2021
verified customerVerified Customer
Category: Sales
Love my GV8
Love my new car
Recommended
EDWARD M G., Customer Relations Manager from Genesis Of Austin responded on 08/21/2021 08:25 AM

Thank you for sharing your feedback about your Genesis experience. I truly hope you enjoy your new Genesis GV70!

Eddie Gomez
Inventory & Delivery Manager
South Point Hyundai
Genesis of Austin
4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Email: hydelivery@southpointauto.com

SB
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Susan B.
Austin, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2021
verified customerVerified Customer
Category: Sales
Better than I imagined...and I imagined it to be great!
I've been intrigued by the Genesis SUV since I was behind one at a traffic light and loved the design. Their website has been a saved tab on my computer for months as I imagined my dream vehicle. Finally, I took the plunge and went test driving, honestly to just see if I liked the ride. Since it's hard to get exactly the specifications I wanted right now with the chip shortage, I didn't get my hopes up. Test driving first the GV70 and then the GV80 (great sales team encouraged me to try both), I returned to the dealership loving the way both SUVs handled and excited to someday have one of my own with all my specifications. And then, there it was. In the lot! Exactly the GV80 I wanted. I bought it right then and there! I've driven lots of vehicles over the decades from fancy to functional, both foreign and domestic, and big SUVs to small compact cars. Nothing compares to this GV80. It is a luxury ride with a high performance drive and is wrapped up in a functional design with a decadent passenger experience. I loved it when I first saw it and became a raging fan with my first test drive. The Genesis team in Austin were professional, personable and polite. I was treated with respect and appreciation both from the sales team that helped me to the financing and paperwork. I knew the GV80 would be safe to drive. It was a delight to discover that driving it would be a sensational experience. Recommend the GV80 highly and the Genesis of Austin team completely.
Recommended
EDWARD M G., Customer Relations Manager from Genesis Of Austin responded on 07/12/2021 01:42 PM

Thank you so much for your review and feedback. I'm glad your Premium Sales Team Member was able to assist you. Enjoy your new Genesis GV80!

Eddie Gomez
Inventory & Delivery Manager
South Point Hyundai
Genesis of Austin
4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Email: hydelivery@southpointauto.com

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