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Genesis Of Cool Springs

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(23 Reviews)
81
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
3
Total ReScores
5.0
ReScore Average
81
Net Promoter Score ®

Business Details

Contact
(615) 550-7330
No Business Hours Provided

Business Hours

* No Time Zone Provided
201 Comtide Court Franklin, TN 37067
Sales Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(23 Reviews)

AM
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Anony M.
Franklin, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2022
10
Category: Sales
Best car buying experience
I don’t have a big enough vocabulary to explain what an amazing experience I had buying a car here.

Jay is above and beyond the best person to deal with because he is so kind, yet so genuine. We have purchased many cars in our past and had terrible experiences and usually is combative. This felt easy. Ask for Jay, he deserves all your business and support. I’ll also say Haj was part of our sale and was also great!

The financing with Mike was an excellent experience. He was patient, kind and also felt very genuine.

I needed to come back a week later for something and even though the sale was over, I was still met with kindness and enthusiasm.

I even popped into the service center for a moment and everyone had a smile and jumped at the chance to help me.

I didn’t know a car buying experience could be like this. They are also the Hyundai of Cool Springs so they have customers for life so far.

Thank you all!

JG
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John G.
Arlington, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
verified customerVerified Customer
10
Category: Sales
Could not have been better
My brother in law recommended Genesis of Cool Springs to and now I am recommending to everyone who reads this to stop messing around and just go to the best dealership on the planet!
MIKAELA M. from Genesis Of Cool Springs responded on 02/09/2022 04:52 PM

Hi There,
We appreciate your business! It was our pleasure to have you. We're happy that Joe could assist you in the purchase of this very handsome vehicle and ride! 
Thank you also for taking of your time to not only do the survey but for your comments too. We're here if you need anything!


AS
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Alexander S.
Franklin, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
verified customerVerified Customer
10
Category: Sales
Great overall experience.
Huge fan of the Genesis brand and its continued push into the American market. Was very happy to find a dealership near me. The dealership quickly followed up with me after my initial inquiry and had an onsite test drive scheduled within 2 days.

The sales consultant Kim was awesome throughout the whole process. Every staff member I interacted with was professional, friendly, and knowledgable. The whole sales process only took a few hours and was very transparent throughout the whole thing. Overall it was a great experience from start to finish and I appreciate the continued follow up from the dealership team after the purchase.

The car has far exceeded my expectations and I couldn't be happier with the purchase.
MIKAELA M. from Genesis Of Cool Springs responded on 12/20/2021 04:56 PM

Hi There,
We appreciate your business! Our pleasure to have you and glad Kim coul assist you in the purchase of your handsome new vehicle! Thank you for taking of your time to do the survey too. Please let us know if you have any questions!


DR
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David R.
Murfreesboro, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
verified customerVerified Customer
10
Category: Sales
Great vehicles and staff!
I dealt with a great salesman, Michael Brown, who showed me everything about the vehicle and went on a great test drive. Very good and well spoken man that can keep a conversation. This was my first time looking at Genesis or any other luxury brand and I am very very happy with my decision. The only thing I had a concern with was the $5,000 vehicle markup on top of MSRP that they would not come down on no matter what. Overall great experience.
MIKAELA M. from Genesis Of Cool Springs responded on 12/15/2021 04:26 PM

Hi There,
We appreciate your business! We're happy that Michael and the rest of our staff could assist you! Thank you for taking the time to do the survey. We appreciate your working with us during these interesting economic times. 
We're here if you need anything!


PL
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Pj L.
Franklin, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2021
verified customerVerified Customer
10
Category: Sales
God said, “Let there be light: and there was light—two lines and one vision for the future.”
The Book of GENESIS is taking us back to the beginning of the sport/luxury vehicle concept, except this time there’s no serpent tempting us with forbidden fruit and Adam and Eve live in the Garden of Eden forever! The Genesis badge has created paradise inside and outside of the luxurious automobile experience—the “greatest story ever told!”
What a REVELATION for all of us!
MIKAELA M. from Genesis Of Cool Springs responded on 09/15/2021 10:15 AM

Hello!
Wow, what a wonderful analogy! We're happy and it was our pleasure to assist you in partaking of the joyous fruit! Thank you for the survey and comments. We hope your journey of Genesis will continue to be one of pleasure and knowledge. Please know that we are here if you need anything or have any questions!


RM
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Roman M.
Hendersonville, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2021
verified customerVerified Customer
10
Category: Sales
Great experience
I visited another retailer in the downtown area with a less than quality experience. Within minutes of being at the cool Springs location, I was greeted by a manager and assigned to a salesman who walked me through the entire experience. First class people! Thank you Brian.
MIKAELA M. from Genesis Of Cool Springs responded on 08/31/2021 05:24 PM

Hello,
Thank you for choosing Genesis of Cool Springs! Obviously you had some other options and we're happy that Brian and the rest of our staff could assist you! We appreciate the survey too. 
Please know we are here if you have any questions! 


DP
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Dilip P.
Memphis, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2021
verified customerVerified Customer
Category: Sales
Wonderful experience
I had a very good experience working with Hannah and the other folks at the dealership and they were very kind, courteous, and respectful. They also appreciated the fact that I lived 3 hours away from the dealership and did everything to help speed up the process. Hannah was very knowledgeable and was very customer friendly and focused.
Recommended
MIKAELA M. from Genesis Of Cool Springs responded on 07/27/2021 10:52 AM

Greetings,
We greatly appreciate your business! We know you had other options and outside of town too; it was our honor to assist you in the purchase of your handsome vehicle! Thank you for not just taking the time to do the survey but for your comments too. Please know we are here if you need anything!


RD
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Richard D.
Nashville, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021
verified customerVerified Customer
Category: Sales
Outstanding Service
Joe Macke ( My Car Sales person was an absolute pleasure to work with !! ) Just a great guy,very knowledgeable of all instruments,probably spent two hours going over everything on my new Genesis GV80 & then followed up with me via text next couple of days.

Eric Roundy ( GM ) Was extremely fair, received top dollar for my used vehicle & was very professional the entire time. I felt no pressure & was treated with great respect.
Nissan / Hyundai Cool Springs is the only Dealership I would want to do Business with in the future.
Recommended
MIKAELA M. from Genesis Of Cool Springs responded on 07/08/2021 02:34 PM

Hello!
We appreciate you! We're happy we chose our dealership and that we could assist you in the purchase of your very handsome new vehicle! Thank you very much for taking the time to do the survey and for your comments! We hope to see you again in the future! Please let us know if you have any questions! 


AP
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Annie P.
Clarksville, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2021
verified customerVerified Customer
Category: Sales
Friendly staff
Staff are very helpful. Kim Duncan is a super awesome salesman. Put us at ease and explained everything in detail. We were very happy to buy the car from this dealership.
Recommended
MIKAELA M. from Genesis Of Cool Springs responded on 05/27/2021 11:20 AM

Hi There,
We thank you for your business! Thank you for the survey and comments to help us going forward. We're happy Kim could assist you in the purchase of your beautiful new ride! 
Please let us know if you have any questions. 


CH
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Charlotte H.
Eagleville, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021
verified customerVerified Customer
Category: Sales
My experience
I purchased a new GV80 and Greg was great and I had a wonderful experience. I love my car.
Recommended
MIKAELA M. from Genesis Of Cool Springs responded on 05/27/2021 11:07 AM

Hello,
We're happy Greg and the rest of our staff could assist you in the purchase of your beautiful new vehicle! Thank you for taking the time to do the survey. We look forward to working with you in the future! Please let us know if you need anything or have any questions!


GG
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Gregory G.
Mount Juliet, TN
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2021
verified customerVerified Customer
Category: Sales
Easy to do business with
My salespeople (Haj and Hanna) were very friendly and knowledgeable about the GV80 and were able to answer all of the initial questions I had on the purchase process, including offering to order the specific vehicle I was in the market for. Once my order came in they kept me up to date on the arrival of the vehicle and when it would be ready for pickup. When I can in to finalize the deal that was a very pleasant experience without any surprises. Also, this was not the first Hyundai dealer I visited, but I left them because they did not come across as an honest dealership to do business with.
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/02/2021
Category: Sales
Great people to work with
The salespeople were very pleasant, helpful, and knowledgeable about the vehicle.
Recommended
MIKAELA M. from Genesis Of Cool Springs responded on 05/03/2021 11:59 AM

Hello,
We appreciate your business and taking the time to do the survey! 

MIKAELA M. from Genesis Of Cool Springs responded on 05/04/2021 10:16 AM

Thank you for choosing our dealership out of the other options you had! Your survey and comments are again appreciated to help us going forward. We're happy we could assist you and hope to see you again in the future! 


BG
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Ben G.
Fairhope, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2021
verified customerVerified Customer
Category: Sales
Did what they said, friendly personnel
Fair price, no games, nice people all around
Recommended
MIKAELA M. from Genesis Of Cool Springs responded on 04/28/2021 12:28 PM

Hello,
We appreciate your business! Thank you for taking the time to do the survey.  We're happy we could assist you and look forward to working with you in the future! 
Please let us know if you have any questions. Welcome to the Genesis of Cool Springs family!


JB
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James B.
Franklin, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2021
verified customerVerified Customer
Category: Sales
2021 Genesis G80 purchase
It was a very pleasurable experience for the get-go. Kim was a super salesman and constantly stayed in touch until we completed the deal. Would recommend your dealership to anyone.

Jim Beres
Recommended
MIKAELA M. from Genesis Of Cool Springs responded on 02/23/2021 03:10 PM

Jim,
We appreciate you!  Thank you for not only doing the survey but for your comments. We're happy Kim was there for you throughout the whole process and was able to help!!
Please let us know if we can help you with anything. 


RW
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Robert W.
Paducah, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2021
verified customerVerified Customer
Category: Sales
No hassle friendly service
Great selection of vehicles. Sales staff were knowledgeable about their products and provided quick feedback On requests.
Recommended
MIKAELA M. from Genesis Of Cool Springs responded on 02/23/2021 07:01 AM

Hello,
We appreciate your business! Thank you for the survey. We work hard to make sure our customers have a good experience with us. We're glad we could meet your wants and requests! Please let us know how we can help in the future! 


SM
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Sandra M.
Franklin, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2021
verified customerVerified Customer
Category: Sales
Very accommodating staff with top quality products
Genesis of Cool Springs made my recent purchase of a G70 pleasant, easy and painless. I appreciate the kindness and the attention to detail shown by the entire staff.
Recommended
MIKAELA M. from Genesis Of Cool Springs responded on 02/25/2021 09:04 AM

Hello,
Thank you for choosing our dealership! We want our customers to have a valued and enjoyable experience. So Thank You for not only doing the survey but for your comments! Hope you're enjoying your classy vehicle.
Let us know if we can help you with anything!


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