business image

Genesis Of Downers Grove

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(42 Reviews)
91
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5
7
Total ReScores
4.7
ReScore Average
91
Net Promoter Score ®

Business Details

Contact
(630) 964-9500
No Business Hours Provided

Business Hours

* No Time Zone Provided
1866 Ogden Avenue Downers Grove, IL 60515
Sales Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(42 Reviews)

JO
gravatar
Josh O.
Deerfield, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2022
10
Category: Sales
Efficient and honest
They have to be an exception to the usual car dealer experience. Not too much pressure. Efficient communication and delivery of the car was a painless appointment. Kiwon and Gary are a good team - highly recommend!

MJ
gravatar
Mike J.
Aurora, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2022
10
Category: Sales
Everything was perfect!
My experience with Pugi was great.
It was a pleasure dealing with Alexis and Michael Park, both were very professional and helpful. I really appreciate what they did for me.
I will definitely recommend them both!

MN
gravatar
Maria N.
Palos Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
verified customerVerified Customer
10
Category: Sales
Excellent
Very honest people

BS
gravatar
Bogdan S.
Niles, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2021
verified customerVerified Customer
10
Category: Sales
Alexis was superb. From start negotition to car delivery to my house super pleasant eperience. Thank you.
Highly recommended Dealership. Thank you. Bogdan.

BK
gravatar
Bobbie K.
Willowbrook, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2021
verified customerVerified Customer
9
Category: Sales
Amazing car!
Downers Grove dealership made car buying easy. Very friendly and helpful staff. I did a test drive and fell in love with the car. I would highly recommend the Genesis car and Downers Grove dealership.

AP
gravatar
Alan P.
Marshall, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2021
10
Category: Sales
Great experience
Edwin was great to work with and highly recommended.

AP
gravatar
Alan P.
Marshall, WI
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2021
verified customerVerified Customer
Category: Sales

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/29/2021
10
Category: Sales
Great experience
Highly recommend Edwin for all your sales needs.
DAVID J N., GSM from Genesis Of Downers Grove responded on 10/30/2021 08:45 AM

Thank you so much for your valuable feedback! 

David Novak

General Sales Manager

Pugi Genesis

630-964-9500 Ext 317

ES
gravatar
Elgin S.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
verified customerVerified Customer
10
Category: Sales
Great dealership in Downers Grove Bob was the best
Great place Bob was superb

GB
gravatar
Gregory B.
Glencoe, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/13/2021
verified customerVerified Customer
1
Category: Sales
Bad experience
The overall service was bad. I put down a deposit that was not credited to the purchase nor refunded to my credit card. I called several times after purchase and was promised a call back that never happened.
DAVID J N., GSM from Genesis Of Downers Grove responded on 10/16/2021 07:41 AM

Thank you so much for the valuable feedback and please accept my apoligies for the terrible service you received on purchasing your GV70. I know that things were terribly chaotic with our construction going on. We truly value your business and will strive to earn a perfect 5 star rating. Both Kiwon Kim and myself are available for any needs that you may have and I invite you to stop by at your convenience for any vehicle/programming questions that you may have. I would love an opportunity to meet you and begin to earn your trust in us!

Regards,

David Novak

General Sales Manager

Genesis Of Downers Grove

630-964-9500 

NT
gravatar
Nicole T.
Bourbonnais, IL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/16/2021
verified customerVerified Customer
Category: Sales
Great car!
I am so excited about the vehicle I purchased from this dealership! I went to test drive one vehicle but the store manager listened to what I wanted and found the perfect match for me! The sales rep assigned to me was extremely knowledgeable about the brand’s features and was very friendly. Overall the transaction went smoothly and they were patient with my questions. The follow-up after for items sold to me and others inquired about were lacking. For the $70k spent I expect more of a concierge feel like I got at the other luxury car dealerships I’ve dealt with. Even the coffee/beverage bar was subpar.
Recommended

KM
gravatar
Kenning M.
Batavia, IL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2021
verified customerVerified Customer
Category: Sales
Feel better
They got it done
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/13/2021
Category: Sales
It took four hours to complete the sale!
When you sell a Genesis you need a Genesis trained sales person to handle the sale.
Recommended
DAVID J N., GSM from Genesis Of Downers Grove responded on 07/14/2021 10:12 AM

Thank you so much for your valuable feedback! We truly apreciate this important information. I would like to invite you in at your conveneince to do a re connect visit with our Genesis Salesperson to address any questions/concerns you may have on the new vehicle. I know Ron has spoken with you as well. Please let me know if I can assist in any way in the future.

Regards,

David Novak

General Sales Manager

Genesis Of Downers Grove

630-964-9500 Ext 346

TC
gravatar
Teresa C.
Merrillville, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2021
verified customerVerified Customer
Category: Sales
Pete is the guy, excellent customer service
Pete provided me with excellent customer service over the phone and in person. My Gv80 was delayed he provided me with many updates on my new vehicle. I left several items in my trade in, he shipped those items out to me the next day. Pete took his time and went over very important details and how set several features. The process was about an hr, excellent customer service. Thanks Pete
Recommended

MS
gravatar
Mufid S.
Oak Lawn, IL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
verified customerVerified Customer
Category: Sales
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/06/2021
Category: Sales
good guys
good experience
Recommended
DAVID J N., GSM from Genesis Of Downers Grove responded on 07/07/2021 10:46 AM

Thank you so much for your valuable feedback! I know that Kiwon has already spoken with you about resolving your concerns but please don'h hesitate to contact me directly.

Regards

David Novak

General Sales Manager

Pugi Genesis

630-964-9500 Ext 346
KIWON K. from Genesis Of Downers Grove responded on 07/07/2021 10:46 AM

Good Evening,

We want to thank you for taking time out of your day to speak with our team.  Ultimately, we want to make sure that you are 100% satisified with your new GV80 and as well as Genesis of Downers Grove.  

I hope that we continue this relationship and please do not hesitate to reach out to us with any questions that you may have!

Thank you for choosing Genesis of Downers Grove!


JF
gravatar
John F.
Naples, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/03/2021
verified customerVerified Customer
Category: Sales
Ok but not the experience of a luxury brand
I liked my sales person but the rest was unimpressive compared to other luxury brands I have purchased BMW, Mercedes, and Lexus
Not Recommended
DAVID J N., GSM from Genesis Of Downers Grove responded on 06/07/2021 07:22 AM

Thank you for your valuable feedback! I will absolutely use this information to better train our staff and will strive to make the rest of your ownership experience up to your expectations. Please don't hesitate to contact me directly by phone or email with anything you may need.

Regards,

David Novak

General Sales Manager

Pugi Hyundai
Genesis of Downers Grove

630-964-9500 Ext 346

DH
gravatar
Dale H.
Orland Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2021
verified customerVerified Customer
Category: Sales
Excellent service!!
We received excellent service from everyone we met. We will return for our next purchase.
Recommended

Displaying Review 1 - 15 of 42 in total
Businesses Near You
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(877 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(569 Reviews)
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(438 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,284 Reviews)
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(733 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.