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Genesis Of Lafayette

Average Score
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
4.1
(9 Reviews)
14
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores
5.0
ReScore Average
14
Net Promoter Score ®

Business Details

Contact
(765) 448-1502
No Business Hours Provided

Business Hours

* No Time Zone Provided
304 Sagamore Parkway North Lafayette, IN 47905
Sales Department's Reviews
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
4.1
(9 Reviews)

KB
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Kimberly B.
Mill Creek, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
verified customerVerified Customer
10
Category: Sales
Buying the GV70 very smooth deal
Went to the dealership to look at a different vehicle and ended up test driving the GV70 but we had to wait till a black one came in put money down to hold it. It took longer than expected to come in but was worth the wait. Still figuring everything about the GV70 but so far it’s not been a disappointment ⭐️

JS
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Jenn S.
Frankfort, IN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/10/2021
0
Category: Sales
Horrible new car experience
Traded in a ‘19 G70 for a ‘22 G70 with 22 miles. Immediately noticed it had a chip on the back seam of the hood. It has taken 2 wks now trying to get a resolution for fixing it. Genesis tells me there is a paint warranty, however someone at the dealership thought it was a good idea to put touch up paint on it, like I wouldn’t look at it. DO NOT BUY A CAR FROM THEM, this has been an absolute headache. I am now footing the $500 bill for the body shop and hoping to get a check to re-coup my expense. ( They did put that in writing) Why they didn’t just send it to their own body shop for paint warranty is beyond me. I will never take any car back to Genesis of Lafayette for a repair, nor would I ever buy anything from a Rohrman owned dealership ever again.

JS
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Jenn S.
Frankfort, IN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/10/2021
0
Category: Sales
Horrible new car experience
Traded in a ‘19 G70 for a ‘22 G70 with 22 miles. Immediately noticed it had a chip on the back seam of the hood. It has taken 2 wks now trying to get a resolution for fixing it. Genesis tells me there is a paint warranty, however someone at the dealership thought it was a good idea to put touch up paint on it, like I wouldn’t look at it. DO NOT BUY A CAR FROM THEM, this has been an absolute headache. I am now footing the $500 bill for the body shop and hoping to get a check to re-coup my expense. ( They did put that in writing) Why they didn’t just send it to their own body shop for paint warranty is beyond me. I will never take any car back to Genesis of Lafayette for a repair, nor would I ever buy anything from a Rohrman owned dealership ever again.

SK
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Sidney K.
Crown Point, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2021
verified customerVerified Customer
10
Category: Sales
Great experience!
Loretta was knowledgeable, thorough, & friendly.
She took time with us & explained everything so well.
We love our new Genesis!

KM
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Keith M.
Dyer, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
verified customerVerified Customer
10
Category: Sales
Quick and seamless to say the least. The best car buying experience of my life at 49!!
Quick and seamless

BP
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Bryant P.
Williamsport, IN
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
verified customerVerified Customer
Category: Sales
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/15/2021
10
Category: Sales
Great staff
Great customer service! They knew I was in a time crunch and made the purchasing process as quick and painless as possible. They were willing to work with me and my budget. Inventory was lacking, but that’s an issue impacting all dealerships and out of their control. Happy to be a part of the Genesis family and look forward to doing more business with Genesis of Lafayette.
HOLLI L. from Genesis Of Lafayette responded on 09/15/2021 01:25 PM

Bryant, 

I first want to say THANK YOU for choosing us for the purchase of your new Genesis! I want to personally apologize for the issues you had during your delivery process. We want to ensure that you are completely satisfied and appreciate your patience and understanding as we work to address all your specific issues. Thank you again for choosing us. We look forward to our long term relationship.

Holli Lybrook
Merchandising Manager 
765-701-6028 Ext: 5004

LH
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Larry H.
Olive Branch, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2021
verified customerVerified Customer
Category: Sales
Knowledgeable, customer service,
DJ Campbell went above and beyond to make us comfortable when making the purchase.
Recommended

AV
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Amy V.
Battle Ground, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021
verified customerVerified Customer
Category: Sales
Great Experience!
I absolutely love my new Genesis!
Recommended

WB
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Wayne B.
Lafayette, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2021
verified customerVerified Customer
Category: Sales
GV80
Overall, I was surprised at how they treated me. This dealership can be rather difficult to deal with (my grandson had a rather bad experience with them), but they treated me well.
Recommended

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