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Genesis Of Mentor

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(17 Reviews)
100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores
5.0
ReScore Average
100
Net Promoter Score ®

Business Details

Contact
(440) 266-6700
No Business Hours Provided

Business Hours

* No Time Zone Provided
8460 Tyler Blvd Mentor, OH 44060
Sales Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(17 Reviews)

TH
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Theresa H.
Zapopan, Jal.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2024
10
Category: Sales
Amazing customer service
As we all know car shopping can be stressful!!!
I was introduced to Lisa Albanese at Genesis of Mentor. She was very patient and knowledgeable about every car features and package options. Never felt pressured.
It was such a great experience and I am so happy with my new car.

KM
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Kathleen & Martin M.
Chesterland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2024
10
Category: Sales
Purchasing 3 Genesis cars in 9 months
My husband and I had a wonderful experience at Genesis of Mentor. We purchased 3 Genesis cars in 9 months because we love the Genesis automobiles. Our sales person, which was the same one for all 3 cars was very knowledgeable of the cars we chose and her dedication to see that we were fully taken care of and fully satisfied and knowledgeable on all the features of each vehicle that we purchased was superb!! We would not hesitate to recommend Genesis of Mentor and our sales person.

WB
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William B.
Uniontown, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2022
10
Category: Sales
Highly Satisfied Customer
We are very satisfied with our new 2023 GV70. Our sales representative went out of his way to make sure we were comfortable with all the new technology of todays new car features. C.J. Ughamba is so tech savvy and spent over six hours going over the safety features and convenience features of our new car. Without him we would have spent days reading the owners manual and probably would still be confused! A special thank you to C.J. If you are looking for a new/used car please take the time to find C.J., you will not be disappointed with this brilliant young man.

EC
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Eric C.
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
verified customerVerified Customer
10
Category: Sales
Another grand-slam homerun sales experience
5 years ago we bought our first Genesis from Classic. The experience was so positive that when I knew my wife was ready for a new car I returned and asked for the same salesperson by name. Sadly, he was unavailable due to illness (these days we APPRECIATE it when sick folks stay home !) but his colleague stepped in without missing a beat and was every bit as knowledgeable and helpful as he had been. Both John and Frank are awesome !
KYLE M P., Sales Manager from Genesis Of Mentor responded on 12/22/2021 05:48 AM

Thank you so much for your business! We hope that you are enjoying your new Genesis! If you need anything, please let us know. 

Kyle Presock
Sales manager
440-266-6777


BD
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Bruce D.
Chesterland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2021
verified customerVerified Customer
10
Category: Sales
Great experience
Could not ask for a better experience. Everyone at the dealership went above my expectations.
KYLE M P., Sales Manager from Genesis Of Mentor responded on 09/15/2021 05:49 AM

Thank you again for your business! We hope that you are enjoying your new Genesis. If you need anything, please let us know!

Kyle Presock
Sales Manager
440-266-6777


SN
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Scott N.
Mentor, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2021
verified customerVerified Customer
10
Category: Sales
They went above and beyond to find, get and get me in the car I really wanted
The whole staff at Genesis of Mentor was top notch. We bought/ leased a car for my daughter that was within her budget and she was extremely happy. So happpy, that I went and bought another car thru them for myself. Everyone was professional, and really tried to appease us in every way .
KYLE M P., Sales Manager from Genesis Of Mentor responded on 09/15/2021 05:49 AM

Thank you again for your business! We hope that you are enjoying your new Genesis. If you need anything, please let us know!

Kyle Presock
Sales Manager
440-266-6777


SG
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Steven G.
Chagrin Falls, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2021
verified customerVerified Customer
10
Category: Sales
Staff at Classic Genesis is awesome.
Staff at Classic Genesis is awesome.
KYLE M P., Sales Manager from Genesis Of Mentor responded on 08/14/2021 10:55 AM

Thanks again for your business! We hope that you are enjoying the new car. If there is anything else you need or if you have any questions, please let us know. 

Kyle Presock
Sales Manager
440-266-6777


DM
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Delrico M.
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2021
verified customerVerified Customer
10
Category: Sales
Service
The services at Genesis was great & fast
KYLE M P., Sales Manager from Genesis Of Mentor responded on 08/07/2021 07:34 AM

Thanks again for the business. We hope that you are enjoying the new Genesis. Let us know if there is anything you need. 

Kyle Presock
Sales Manager
440-266-6777


ES
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Eldar S.
Lakewood, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2021
verified customerVerified Customer
Category: Sales
Eldar
I like it so much
Recommended
KYLE M P., Sales Manager from Genesis Of Mentor responded on 07/09/2021 05:38 AM

Thanks again for your business! We hope you are enjoying your new car!
Let us know if you need anything or have questions. 



Kyle Presock
Sales Manager
440-266-6777


WH
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William H.
Willoughby, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2021
verified customerVerified Customer
Category: Sales
Great service
Great service
Recommended
KYLE M P., Sales Manager from Genesis Of Mentor responded on 05/28/2021 05:49 AM

Thanks again for your business! We hope that you are enjoying your new vehicle. If you have any questions please let us know, we are happy to help!

Kyle Presock
Sales Manager
440-266-6777


MD
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Merle D.
Highland Heights, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2021
verified customerVerified Customer
Category: Sales
Great dealership, they do what they say they are going to do.
Jim Brown has 17 dealerships in the Classic name & they hire great people, not hustlers.
Recommended
KYLE M P., Sales Manager from Genesis Of Mentor responded on 05/19/2021 06:53 AM

Thanks again for your business! We hope that you are enjoying your new vehicle. 

Kyle Presock
Sales Manager
440-266-6777


GK
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Gerald K.
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2021
verified customerVerified Customer
Category: Sales
IT'S A REALLY NICE DEALERSHIP WITH A GREAT TEAM.
NICE DELAERSHIP IN A CONVEINIENT LOACATION WITH A REALLY GOOD TEAM.
Recommended
KYLE M P., Sales Manager from Genesis Of Mentor responded on 03/09/2021 02:01 PM

Thank you so much again for your business. We hope that you are enjoying your new Genesis. If you need anything please let us know. 

Kyle Presock
Sales Manager
440-266-6777


MS
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Muhammad S.
Ashtabula, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2021
verified customerVerified Customer
Category: Sales
Open and bright. Plenty of smiles!!!
A very pleasant experience.
Recommended
KYLE M P., Sales Manager from Genesis Of Mentor responded on 01/27/2021 01:05 PM

Thanks again for your business. We are hoping that you are enjoying your new Genesis. Please let us know if you need anything at all!

Sincerely, 
Kyle Presock
Sales Manager
440-266-6777


RP
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Richard P.
Fairview, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2021
verified customerVerified Customer
Category: Sales
gv 80 purchase
profesional
Recommended

AP
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Akshat P.
Cleveland, OH
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2020
verified customerVerified Customer
Category: Sales
Wonderful service
Management is very involved with the customers that they serve.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/08/2020
Category: Sales
Genesis Sales
No red carpet treatment/ special treatment when purchasing a Genesis vehicle. I would be better treated when purchasing a rival brand such as a Lexus/Acura/ Mercedes.
Not Recommended
NORVELL T., General Manager from Genesis Of Mentor responded on 10/08/2020 12:45 PM

I'm so sorry this is the impression that you got on your salesperson.  He is a tenured salesperson who is always praised by his customers for his attention to detail.  He gassed the car himself and helped them finish the detail to make sure it was perfect.  He worked up the best price for you and you qualified for all of the possible rebates so the price was extremely competitive.  Again I am extremely sorry and I'd like to talk to you more about it so I'll be in touch.

Sincerely,

Norvell Todd
General Manager
Genesis of Mentor
440-266-6777

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