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SureCritic / JHCC Holdings, LLC dba Joe Hudson Collision Center - West Little Rock
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JHCC Holdings, LLC dba Joe Hudson Collision Center - West Little Rock

Average Score
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(26 Reviews)
45
Write a Review

Score Details

5 stars
62%
4 stars
18%
3 stars
9%
2 stars
7%
1 star
2%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
45
Net Promoter Score ®

Business Details

Categories
Contact
(501) 868-7000
Visit Website
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* No Time Zone Provided
5 Seven Acres Dr Little Rock, AR 72223-4294
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Affiliations

JHCC Holdings, LLC dba Joe Hudson Collision Center - West Little Rock's Reviews
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(26 Reviews)
Write a Review
Recent Reviews
TW
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Tommy W.
Subaru Ascent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2024
verified customerVerified Customer
10
Very Professional
Very Prompt and professional.
JD
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Johnny D.
Subaru Ascent
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/11/2024
verified customerVerified Customer
1
i will not use them again
very poor time line from them
Larry G. from JHCC Holdings, LLC dba Joe Hudson Collision Center - West Little Rock responded on 06/23/2024 03:03 PM

Hello Johnny, Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience with our timeline. Providing timely service is a priority for us, and we apologize that we fell short in your case. We appreciate your feedback as it helps us to identify areas for improvement. I want to personally apologize for the delay.  We value your business and hope to have the opportunity to serve you better in the future. Best regards, Larry Golden. Golden Collision Center

RM
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Reid M.
Subaru Crosstrek
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/27/2024
verified customerVerified Customer
1
Nice people-Poor workmanship
Bumper replacement did not line up symmetrically. Obvious gaps and uneven grill. Was told the original bumper was defective. A new bumper was ordered it installed with no issues. They had to remove my radiator during service. They forgot replace the coolant. Could have ruined the engine. Customer service was great.
Larry G. from JHCC Holdings, LLC dba Joe Hudson Collision Center - West Little Rock responded on 06/23/2024 02:58 PM

We are sorry to hear about your experience, and we truly appreciate your feedback. We sincerely apologize for the inconvenience and the oversight with the coolant replacement. We have addressed this with our team to prevent any such occurrences in the future. We are glad to know that you were satisfied with our customer service, and we strive to continuously improve our service quality. Thank you for bringing these issues to our attention.

RA
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Richard A.
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2024
verified customerVerified Customer
9
Very easy to deal with
Good communicators and it appears to be very good workmanship.
EH
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Ed H.
Subaru Outback
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/10/2024
verified customerVerified Customer
8
Great work but took time to get to it
Great work but getting it done took a while (mostly due to the 4/31/24 tornado). Communication could have been better—was promised several calls but usually I had to call back
MB
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Mary/Michael B.
Subaru Crosstrek
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/25/2024
verified customerVerified Customer
0
half ass work
took forever, little communication unless you beg them to give you and update. work is pretty poor, molding on my crosstrek not properly put on. pretty much lied to me on the day of pick up
AS
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Andrew S.
Subaru WRX
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/13/2024
verified customerVerified Customer
2
Not my job
Original date quote was September, in October they said November. Called day before to confirm drop off and I was told I missed appointment and they would need to reschedule, dropped December 1st with emails saying all paperwork was done and car was ready to drop off. When dropping off was told my original claim was lost and they requested I resend it. When called that vehicle was complete they said it would not start due to intake tube being removed from air box. I went to shop and repaired myself before they called a tow truck to take to dealership. Paperwork was not ready while I was there. Went to return rental and returned to wrong price on repairs. Front office was at lunch so 30 minutes later I got the correct price and paid. Finding issues with car longer I have to look at repairs, paint run, hood gap, bumper insert, also washer reservoir shows replaced but light is still on for low fluid.
Larry G. from JHCC Holdings, LLC dba Joe Hudson Collision Center - West Little Rock responded on 01/23/2024 03:37 PM

Dear Andrew, we apologize for the inconveniences you experienced during your visit. We understand your frustration with the delays and miscommunication. We take your feedback seriously and will address these issues with our team to ensure a smoother process for future customers. Please know that we appreciate your business and value your feedback. Thank you for bringing these concerns to our attention.

KB
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Kathleen B.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2024
verified customerVerified Customer
10
Repair wreck
Great
CG
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Caroline G.
Subaru Forester
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/01/2023
verified customerVerified Customer
8
Quality work, with a wait
Golden repaired my car after a dear ran into three side panels. They did a great job repairing the windows ability to roll down, and paint matched seamlessly on the new panels.

I waited a significant time to give my car over to the shop, and waited three weeks for the repairs to occur and pick up my car.
PA
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Patricia A.
Subaru Forester
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/14/2023
verified customerVerified Customer
8
Once our car went in, repair was done professionally and in a timely manner.
We have used Goldens for years and trust them to do great repair work. We have never had to be put on a waiting list that was 8 pages long with 40 jobs per page. Don’t know if this attests to Goldens’ excellent reputation or a failure in management, or a little of both.
MR
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Michael R.
Subaru Ascent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2023
verified customerVerified Customer
10
Used them for years.
My experience with them has always been excellent. The fact that they are always busy means that they perform quality work.
EB
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Emily B.
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2023
verified customerVerified Customer
10
Long wait but good work
10month wait but quick work once scheduled. Understanding and flexible with pick up time
AK
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Amanda K.
Subaru Ascent
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/24/2023
verified customerVerified Customer
5
Very Slow
It took over six months between the initial estimate and scheduling the repair. Then I was told maybe a week to repair and it was closer to three weeks. This was a minor door ding, not major body work. They never once updated me on the status of my car unless I called them to ask, and many times I was not given accurate information or was told someone would call me back but they did not. This is the only Subaru approved shop in my city so I had no other choice in where to take my car. The quality of the repair is fine I was just very dissatisfied with the customer service aspect.
JK
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Janet K.
Subaru Forester
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/03/2023
verified customerVerified Customer
5
Good work poor communication
Work was performed to perfection but communication was non existent
JB
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Jorge B.
Subaru Impreza
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/26/2023
verified customerVerified Customer
7
Good workmanship. Not so good proces
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Displaying Review 1 - 15 of 26 in total
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