business image

Graystone Automotive

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(198 Reviews)
90
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores
5.0
ReScore Average
90
Net Promoter Score ®

Business Details

About

Welcome to Graystone Automotive, serving the Lilburn, GA, proudly serving the communities of Lilburn, Snellville, Stone Mountain, Lithonia, and surrounding areas with expert auto repair, light truck repair, maintenance services, and Volvo specialists.

Our team of experienced and certified mechanics is dedicated to providing exceptional
Welcome to Graystone Automotive, serving the Lilburn, GA, proudly serving the communities of Lilburn, Snellville, Stone Mountain, Lithonia, and surrounding areas with expert auto repair, light truck repair, maintenance services, and Volvo specialists.

Our team of experienced and certified mechanics is dedicated to providing exceptional customer service and ensuring that your vehicle is running at its best. We begin by offering a variety of FREE services, including online auto maintenance schedules for your car or light truck, followed up with timely reminders that inform you when your next service is due. Graystone Automotive understands that your vehicle is an important part of your daily life, which is why we strive to make the repair process as smooth and convenient as possible.
...more

Categories
Auto Repair, Car Maintenance, Oil Change
Contact
(770) 736-5551

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
4796 Stone Mountain Hwy Lilburn, GA 30047

Affiliations

ASE
ASE - Master Certification
Technet
Graystone Automotive's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(198 Reviews)

CG
CRAIG G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2024
verified customerVerified Customer
8
Create work and excellent customer service
Up front price and reasonable prices. Will definitely take my care for service work and maintenance.
Kristin W., Owner from Graystone Automotive responded on 03/20/2024 06:10 AM

Thank you for sharing your positive experience with us. We are pleased to hear that our upfront pricing and reasonable rates for service and maintenance have left a favorable impression. Your satisfaction motivates us to maintain our high standards of service. We look forward to the opportunity to serve you again in the future.

Kristin Watson
Owner
770-736-5551

KP
gravatar
Keosha P.
Snellville, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/08/2024
0
Failed to repair my car correctly
I brought them my car being able to crank up and go. They claim they “fixed” the issue only for my car not to start 3 days later and now it was “another problem” they messed up my car and didn’t bother to tell me. I had to pay my own tow fee for them to correct the issue they messed up. I gave 920 & then 280. 100 for a row for me to get my car and have the same issue. At this point it’s negligence and will be heard. Then when I asked about the lights the owner or whoever “Kristen” decides to be nasty towards me and then block me as if I took her money and didn’t correct the issue. It’s a shame that I am being treated this way and they are refusing to fix it.
Kristin W., Owner from Graystone Automotive responded on 03/18/2024 05:14 AM

We are truly sorry to hear about your recent experience and the inconvenience it has caused you. We take your feedback seriously and assure you that customer satisfaction is our top priority. We regret that we were unable to resolve the issue to your satisfaction on the first visit. It is never our intention to cause any inconvenience or frustration to our customers. We would appreciate the opportunity to investigate this matter further and address any concerns you may have. Please do not hesitate to reach out to us directly so that we can work towards a resolution. Thank you for bringing this to our attention.

Kristin Watson
Owner
770-736-5551

TG
gravatar
Tania G.
Marietta, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/01/2024
0
Stolen part
I had my truck there to be checked out and when I picked it up the Catalytic Converter was stolen. Not happy about this. Should have never brought it there
Kristin W., Owner from Graystone Automotive responded on 03/05/2024 12:18 PM

Tania I don't see where we have ever serviced your car at our shop here in Lilburn, GA. We would appreciate if you could please remove this review. Thank you - Kristin Owner

Kristin Watson
Owner
770-736-5551

CA
gravatar
CHRIS A.
Stone Mountain, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/30/2024
verified customerVerified Customer
10
Auto repair.
They always do the job right .
Kristin W., Owner from Graystone Automotive responded on 01/31/2024 07:43 AM

Thank you for your positive review! We strive to provide reliable and high-quality service to all our customers. We appreciate your support and look forward to serving you again in the future.

Kristin Watson
Owner
770-736-5551

DY
DANA Y.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2024
verified customerVerified Customer
10
Oil leak in car
Graystone always calls with diagnosis and an estimate of cost for repairs and will ask you want them to proceed. They also will contact you if something unexpected arises.
Kristin W., Owner from Graystone Automotive responded on 01/17/2024 09:30 AM

Thank you for your positive review! We pride ourselves on our communication and transparency throughout the repair process. We always provide a diagnosis and cost estimate before proceeding, and if any unexpected issues arise, we'll make sure to keep you informed. We appreciate your trust in us and look forward to serving you again in the future.


DB
gravatar
DIANE B.
Lithonia, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2023
verified customerVerified Customer
10
Kudos to the mechanics and especially Darryl and Kristin!
I trust Graystone in doing the repairs on my vehicle. Kept me informed on the status of repair needed.
Kristin W., Owner from Graystone Automotive responded on 01/03/2024 09:30 AM

Thank you so much for your trust and for being a valued customer, Diane. We are honored to be your automotive repair choice and we take pride in providing the best in customer service.


RM
gravatar
ROBERT M.
Snellville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2023
verified customerVerified Customer
10
Great Service at Graystone
I am a repeat customer. I came here recently to get my brake pads changed on our car. Darryl has been our mechanic on all visits here. He is excellent, knowledgeable and goes the exyra mile to ensure our car is in tip top shape. Costs have been ver reasonable for work performed.
Kristin W., Owner from Graystone Automotive responded on 12/27/2023 06:01 AM

Thank you Robert for the 5 star review and for being a repeat customer! We are thrilled to hear that Darryl has been taking excellent care of you and your car. Your satisfaction is our priority and we are glad to hear that your experience with us was positive. We appreciate your business and look forward to seeing you again soon.


MW
MARLENE W.
Lilburn, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2023
verified customerVerified Customer
10
Excellent Service
I highly recommend Graystone Automotive anyone looking for a reliable and trustworthy team who truly cares about customer service.
I recently had the pleasure of working with their technicians who were not only knowledgeable and skilled but also went above and beyond to ensure that my car was in top condition. They were able to quickly diagnose and fix the issue with my car, and they also provided me with valuable advice on how to maintain my vehicle for optimal performance and longevity.
Thank you, Graystone Automotive for your excellent customer service!
Kristin W., Owner from Graystone Automotive responded on 12/18/2023 09:30 AM

Thank you, Marlene, for your kind review of Graystone Automotive. We are delighted to have provided you with an excellent experience and we are proud to have earned your trust. We are committed to providing nothing but the best customer service and we are glad that we could successfully help you with your car. We hope you have a great experience with your car moving forward.


Verified Customer
Loganville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2023
verified customerVerified Customer
10
THE Best!!!
I’m a carchick and I’ve known them for years and would not trust my babies to anyone else!! Darrell is extremely knowledgeable, honest, trustworthy and the customer service is top notch. Go!!
Kristin W., Owner from Graystone Automotive responded on 11/27/2023 09:30 AM

Thank you for being such a loyal customer! We're proud to provide the quality service and repairs you deserve. We always strive to meet our customers' expectations. We hope to be able to continue to provide you with excellent service in the future.


JB
gravatar
JOAN B.
Snellville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2023
verified customerVerified Customer
10
Graystone will always be my choice. my questions are always answered, and it is comforting to know I am being treated honestly.
Graystone performed 100 mile service on my Ford F150.
Kristin W., Owner from Graystone Automotive responded on 10/27/2023 05:55 AM

Thank you so much for taking the time to review our work, Joan! We are thrilled to hear that you're happy with the 100 mile service we've provided for your Ford F150. We take pride in our work and it is always our goal to exceed customer expectations. We value your business and thank you for choosing Graystone Automotive.

Kristin Watson
Owner
770-736-5551

SR
SHAWN R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2023
verified customerVerified Customer
9
Great work
In 2021 took my 2012 mustang to have one piece drive shaft installed. Great job. Just recently had work done on my 06 F150, again, great job!
Just wish they were open on Saturdays!!!
Kristin W., Owner from Graystone Automotive responded on 10/25/2023 08:47 AM

Thank you so much for your kind review, Shawn! We're so glad to have been able to provide the service you needed for both vehicles. We take great pride in providing top-notch customer service and we're glad you've been pleased with our work. We're sorry to hear that we're not able to offer service on Saturdays, but we'll definitely keep your feedback in mind for the future!

Kristin Watson
Owner
770-736-5551

CR
gravatar
CARDELL R.
Stone Mountain, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2023
verified customerVerified Customer
10
Awesome!
Graystone is awesome. They find the problem every time for us.
Kristin W., Owner from Graystone Automotive responded on 10/25/2023 08:47 AM

Thank you for your kind words Cardell! We are so pleased to hear that we have found the problem for you each time you've visited us. We strive to provide the best customer care and service and it's wonderful to hear that it's paying off.

Kristin Watson
Owner
770-736-5551

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2023
verified customerVerified Customer
10
Volvo Specialist
Their team took their time to closely dissect our Volvo, they let me in the loop along the way.
Kristin W., Owner from Graystone Automotive responded on 09/27/2023 04:50 AM

We are so glad to hear that our team did a great job on your Volvo! We understand how important it is to have a technician who takes the time to explain the services and keep you in the loop. We strive to make sure that our customers feel confident and comfortable with their service. Thank you for choosing Graystone Automotive and sharing your experience with us.

Kristin Watson
Owner
770-736-5551

AC
gravatar
ANDRE C.
Snellville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2023
verified customerVerified Customer
10
Great service
They did a wonderful job on my car
Kristin W., Owner from Graystone Automotive responded on 08/22/2023 05:52 AM

Great to hear! We're so glad your car came out just the way you wanted it. We appreciate you trusting us with the job.

Kristin Watson
Owner
770-736-5551

CR
gravatar
CARDELL R.
Stone Mountain, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2023
verified customerVerified Customer
10
Van spelled of fuel
Our Honda odyssey was getting harder to start and it smelled of gas fumes inside. We took it to Grey Stone Automotive And they diagnosed the problem and fixed it. This was our second visit. Will continue to trust in their ability to get the job done. Thanks Grey Stone.
Kristin W., Owner from Graystone Automotive responded on 08/22/2023 05:52 AM

Thank you for the great review and for trusting in our ability to get the job done - we really appreciate your business! We’re glad we were able to diagnose and fix the issue with your Honda Odyssey - it’s what we do best. We hope to continue to be your go-to service center for the lifetime of your vehicle!

Kristin Watson
Owner
770-736-5551
Service Coupons and Posts
Thanks for revving up our day, Craig! We're thrilled to be your go-to for quality service. ?? Can't wait to keep your car in top gear! #CustomerAppreciation #AutoCare


? Thank you for trusting Graystone Automotive with your vehicle repairs! We're thrilled to know that we kept you updated throughout the process. Your satisfaction means the world to us! #CustomerAppreciation #GraystoneAutomotive #TrustworthyRepairs
Learn More

Thanks for the kind words, Robert! We're so glad you keep coming back to us for your car needs. ? Darryl is a great mechanic and we're lucky to have him. #GraystoneAutomotive #Lilburn ???
Learn More

Thanks for the kind words, Marlene! We're so glad you had a great experience with our technicians. We strive to provide the best customer service and ensure that our customers' vehicles are in top condition. #GraystoneAutomotive #Lilburn ???
Learn More

Thanks for the great review, Joan! ? We're glad you're happy with the 100 mile service on your Ford F150. #GraystoneAutomotive #Lilburn
Learn More

Thanks for the 5-star review, Cardell! We're glad to hear Graystone Automotive has been able to help you out ? #GraystoneAutomotive #Lilburn
Learn More

Thanks for the great review, Shawn! ? We're glad you're happy with the work we did on your Mustang and F150. We wish we could be open on Saturdays too, but we appreciate your understanding. #GraystoneAutomotive #Lilburn
Learn More

Volvo ? got the royal treatment from the pros at ?#Lilburn?! They kept me in the loop every step of the way. #Volvo #Lilburn
Learn More

Thanks for the kind words, Cardell! ? We're so glad you trust us to get the job done. #GraystoneAutomotive #Lilburn
Learn More

Thanks for the 5-star review, Andre! ? We're glad you're happy with your car. #GraystoneAutomotive #Lilburn
Learn More

Thanks for the great review, Marlene! ? We're so glad your Subaru is running better than ever. We strive to provide excellent service and we're glad we could help you out. #GraystoneAutomotive #Lilburn

Thanks for the great review, Rebecca! We're so glad you trust us to take care of your car. ? #GraystoneAutomotive #Lilburn #Trustworthy #FairPricing ???

We're so glad Alicia's back on the road! ? We strive to provide excellent service and fair prices to all of our customers. ? #GraystoneAutomotive #Lilburn
Businesses Near You
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(184 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(95 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(26 Reviews)
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(210 Reviews)
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
(0 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.