business image

Haddad Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,421 Reviews)
67
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
54
Total ReScores
4.6
ReScore Average
67
Net Promoter Score ®

Business Details

About

Haddad Hyundai in Pittsfield, MA is staffed with expert technicians who provide quality Hyundai repair and maintenance. Haddad Hyundai in Pittsfield, MA is staffed with expert technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(413) 347-4469
Closing in 18 minutes
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
689 East Street Pittsfield, MA 01201
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,421 Reviews)

CH
gravatar
CINDY H.
Pittsfield, MA
2022 ELANTRA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2022
verified customerVerified Customer
10
Category: Service
Services are excellent salesperson very friendly and helpful we have bought 4 cars from them always professional
Services are excellent salesperson friendly and helpful bought 4 cars from this dealership always a pleasure doing business with them

HS
gravatar
HOLLY S.
Adams, MA
2017 TUCSON
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2022
verified customerVerified Customer
10
Category: Service
Inspection
Quicker than expected.

MR
gravatar
Mark R.
New York, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Professional service
Competent and reliable service.
Liz S. from Haddad Hyundai responded on 03/22/2022 08:34 AM

Thank you for the great review! We are always more than happy to assist if anything comes up. We appreciate your business!


NG
gravatar
Nicholas G.
Pittsfield, MA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/15/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Left car with safety issue
Returned car with airbag light on. Huge safety concern that was not addressed by haddad Hyundai
Liz S. from Haddad Hyundai responded on 03/15/2022 11:45 AM

We're very sorry to hear this and apologize for the frustration this has caused. This is not typical of our service work. We will reach out to you to discuss this further. Thank you. 


Verified Customer
Pittsfield, MA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/12/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Recall needed
They fixed my recall in a timely manner
Thank you
Liz S. from Haddad Hyundai responded on 03/14/2022 12:22 PM

Thank you so much for the positive review! Please let us know if there is anything else we can do for you, as we are more than happy to help!


PS
gravatar
Peter S.
Pittsfield, MA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/05/2022
Service Type: Maintenance
verified customerVerified Customer
1
Category: Service
No confidence
Problem still exists
Liz S. from Haddad Hyundai responded on 03/07/2022 07:00 AM

We are very sorry to hear that our service fell short. We stand behind all of the work that we do and would like the opportunity to get this resolved. If I can be of any assistance, please feel free to contact me on my direct line at 413-242-0110.
Thank you,
Liz Sheehan
Customer Relations Manager


Verified Customer
North Adams, MA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
verified customerVerified Customer
10
Category: Service
ok
ok

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/28/2022
Service Type: Maintenance
10
Category: Service
ok
ok
Liz S. from Haddad Hyundai responded on 03/01/2022 10:33 AM

We are very happy to have provided you with such a positive experience! We appreciate your business!


BT
gravatar
Barbara T.
Monterey, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
Apply mudflats and check passenger front tire
Good work
Liz S. from Haddad Hyundai responded on 02/21/2022 05:08 AM

Thank you for the 5 star review. We appreciate your feedback and are very sorry that the price ended up being higher than anticipated. We will be in contact with you to discuss this further. 


DB
gravatar
David B.
Pittsfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great job
High beams were not working and were repaired for me at no cost.
Liz S. from Haddad Hyundai responded on 02/14/2022 05:50 AM

Thank you for the great review! We appreciate your business!


MD
gravatar
Michael D.
Pittsfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service and quick turnaround
Haddad Hyundai provides excellent service. Very happy with their work.
Liz S. from Haddad Hyundai responded on 02/05/2022 07:41 AM

We're glad you had such a wonderful experience with us! We appreciate your business!


KM
gravatar
Kathleen M.
Pittsfield, MA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2022
verified customerVerified Customer
10
Category: Service
Service
Always excellent service they seem to be very busy but always pleasant and friendly regardless nicest people

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/25/2022
Service Type: Repair
10
Category: Service
Excellent service
Great service
Liz S. from Haddad Hyundai responded on 01/27/2022 05:53 AM

Thank you for taking the time to let us know about your service experience. We appreciate your business!

Liz S. from Haddad Hyundai responded on 02/05/2022 10:37 AM

Thank you for your willingness to do a re-score on the survey. We truly appreciate your business! 


Verified Customer
Pittsfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service
Okay
Liz S. from Haddad Hyundai responded on 01/24/2022 05:30 AM

Thank you for taking the time to let us know how we did. We appreciate your business!


PG
gravatar
Paul G.
Williamstown, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Thorough service
Provided schedule service and included the recall evaluation without rescheduling an additional appointment.
Liz S. from Haddad Hyundai responded on 01/24/2022 05:28 AM

We appreciate your positive review about your recent service experience with us! Thank you!


Verified Customer
Pittsfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Prompt and courteous!
Was able to drop vehicle off a little earlier than planned and able to pick it up a little early! Happy with this service visit.
Liz S. from Haddad Hyundai responded on 01/13/2022 06:26 AM

We're glad to hear we delivered such a great experience. Thank you, we appreciate your business!


Verified Customer
Pittsfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Kona ???
I’ve had a really bad experience with Nissan and Hyundai experience it’s really good.
Liz S. from Haddad Hyundai responded on 01/10/2022 06:02 AM

We are so pleased that you enjoyed your visit to Haddad Hyundai! We appreciate your business! 

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.