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Haddad Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,421 Reviews)
67
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Score Details

5 stars
81%
4 stars
10%
3 stars
3%
2 stars
1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
54
Total ReScores™
4.6
ReScore™ Average
67
Net Promoter Score ®

Business Details

About

Haddad Hyundai in Pittsfield, MA is staffed with expert technicians who provide quality Hyundai repair and maintenance. Haddad Hyundai in Pittsfield, MA is staffed with expert technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(413) 347-4469
Closing in 18 minutes
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
689 East Street Pittsfield, MA 01201
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,421 Reviews)
Write a Review
Recent Reviews
CH
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CINDY H.
Pittsfield, MA
2022 ELANTRA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2022
verified customerVerified Customer
10
Category: Service
Services are excellent salesperson very friendly and helpful we have bought 4 cars from them always professional
Services are excellent salesperson friendly and helpful bought 4 cars from this dealership always a pleasure doing business with them
HS
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HOLLY S.
Adams, MA
2017 TUCSON
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2022
verified customerVerified Customer
10
Category: Service
Inspection
Quicker than expected.
MR
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Mark R.
New York, NY
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Professional service
Competent and reliable service.
Liz S. from Haddad Hyundai responded on 03/22/2022 08:34 AM

Thank you for the great review! We are always more than happy to assist if anything comes up. We appreciate your business!

NG
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Nicholas G.
Pittsfield, MA
2012 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/15/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Left car with safety issue
Returned car with airbag light on. Huge safety concern that was not addressed by haddad Hyundai
Liz S. from Haddad Hyundai responded on 03/15/2022 11:45 AM

We're very sorry to hear this and apologize for the frustration this has caused. This is not typical of our service work. We will reach out to you to discuss this further. Thank you. 

Verified Customer
Pittsfield, MA
2020 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/12/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Recall needed
They fixed my recall in a timely manner
Thank you
Liz S. from Haddad Hyundai responded on 03/14/2022 12:22 PM

Thank you so much for the positive review! Please let us know if there is anything else we can do for you, as we are more than happy to help!

PS
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Peter S.
Pittsfield, MA
2014 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/05/2022
Service Type: Maintenance
verified customerVerified Customer
1
Category: Service
No confidence
Problem still exists
Liz S. from Haddad Hyundai responded on 03/07/2022 07:00 AM

We are very sorry to hear that our service fell short. We stand behind all of the work that we do and would like the opportunity to get this resolved. If I can be of any assistance, please feel free to contact me on my direct line at 413-242-0110.
Thank you,
Liz Sheehan
Customer Relations Manager

Verified Customer
North Adams, MA
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
verified customerVerified Customer
10
Category: Service
ok
ok
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/28/2022
Service Type: Maintenance
10
Category: Service
ok
ok
Liz S. from Haddad Hyundai responded on 03/01/2022 10:33 AM

We are very happy to have provided you with such a positive experience! We appreciate your business!

BT
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Barbara T.
Monterey, MA
2021 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
Apply mudflats and check passenger front tire
Good work
Liz S. from Haddad Hyundai responded on 02/21/2022 05:08 AM

Thank you for the 5 star review. We appreciate your feedback and are very sorry that the price ended up being higher than anticipated. We will be in contact with you to discuss this further. 

DB
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David B.
Pittsfield, MA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great job
High beams were not working and were repaired for me at no cost.
Liz S. from Haddad Hyundai responded on 02/14/2022 05:50 AM

Thank you for the great review! We appreciate your business!

MD
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Michael D.
Pittsfield, MA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service and quick turnaround
Haddad Hyundai provides excellent service. Very happy with their work.
Liz S. from Haddad Hyundai responded on 02/05/2022 07:41 AM

We're glad you had such a wonderful experience with us! We appreciate your business!

KM
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Kathleen M.
Pittsfield, MA
2020 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2022
verified customerVerified Customer
10
Category: Service
Service
Always excellent service they seem to be very busy but always pleasant and friendly regardless nicest people
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/25/2022
Service Type: Repair
10
Category: Service
Excellent service
Great service
Liz S. from Haddad Hyundai responded on 01/27/2022 05:53 AM

Thank you for taking the time to let us know about your service experience. We appreciate your business!

Liz S. from Haddad Hyundai responded on 02/05/2022 10:37 AM

Thank you for your willingness to do a re-score on the survey. We truly appreciate your business! 

Verified Customer
Pittsfield, MA
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service
Okay
Liz S. from Haddad Hyundai responded on 01/24/2022 05:30 AM

Thank you for taking the time to let us know how we did. We appreciate your business!

PG
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Paul G.
Williamstown, MA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Thorough service
Provided schedule service and included the recall evaluation without rescheduling an additional appointment.
Liz S. from Haddad Hyundai responded on 01/24/2022 05:28 AM

We appreciate your positive review about your recent service experience with us! Thank you!

Verified Customer
Pittsfield, MA
2020 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Prompt and courteous!
Was able to drop vehicle off a little earlier than planned and able to pick it up a little early! Happy with this service visit.
Liz S. from Haddad Hyundai responded on 01/13/2022 06:26 AM

We're glad to hear we delivered such a great experience. Thank you, we appreciate your business!

Verified Customer
Pittsfield, MA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Kona ???
I’ve had a really bad experience with Nissan and Hyundai experience it’s really good.
Liz S. from Haddad Hyundai responded on 01/10/2022 06:02 AM

We are so pleased that you enjoyed your visit to Haddad Hyundai! We appreciate your business! 

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