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Hatchett Hyundai West

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(3,320 Reviews)
80
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
163
Total ReScores
4.9
ReScore Average
80
Net Promoter Score ®

Business Details

About

Time for an oil change? Need your Air Conditioner recharged? Hatchett Hyundai West, located in Wichita, KS, features a dedicated service department. Our technicians take pride in their work, come see us today and see for yourself! Time for an oil change? Need your Air Conditioner recharged? Hatchett Hyundai West, located in Wichita, KS, features a dedicated service department. Our technicians take pride in their work, come see us today and see for yourself!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(316) 440-8450
Opening in 33 minutes
Business Hours

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Central Time (Us & Canada)
757 N. Tyler Road Wichita, KS 67212
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(3,320 Reviews)

DN
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Donna N.
Wichita, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2023
10
Category: Service
Happy used car customer!
From the time I walked in the door I had a great experience. From Hunter Black my salesman to Dan Erwin the sales manager to Eric Smith in finance worked with me to find the car for me. This is the first dealership I have dealt with that has gone above and beyond. I would recommend this team and dealership if you are looking for a new or used car.

PS
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Paul S.
Wichita, KS
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/07/2023
2
Category: Service
Sales and Finance are great are great service is lacking
I bought a 2022 Santa Fe and the sales and finance staff were terrific. I have major issues with the service i have received. At one point the horns went out on my Santa Fe. Took it in for service they ordered new horns and replace the bad ones. After that service I began to hear a noise i n the under carriage. It turns out the splash guard under the front was possible not put back on correctly. I had not had the car serviced anywhere else up to this point. When it was determined the splash guard was damaged the service depart took pictures and the service manager was supposed to call. They said they would not replace the guard and service manager never called. If I end up buy a new guard out of my own pocket my next car will not be from Hatchett.

TC
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Terry C.
Wichita, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2022
10
Category: Service
Tire Repair
I walked into Hyundai West Service Department with a flat tire and asked if it could be fixed. The tire store across the street said I needed a new tire. To make a long story short, the representative walked over to the tire and said yes, it could be repaired since the nail puncture was far enough from the tire wall. I walked out 20 minutes later and best of all, no charge! Thank you so much for taking care of us on such short notice.

Verified Customer
Salina, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service.
Mark, the service attendant, went out of his way to answer all of my questions. They repaired my car in a timely manner and it runs like it did when I bought it a year and a half ago. My only complaint with Hyundai is they provide service in limited areas. I have to drive or have my car towed 100 miles to get service.
NATHANIEL J A., SERVICE MANAGER from Hatchett Hyundai West responded on 04/07/2022 05:57 AM

Thank you so much for the kind review! 


SD
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Sharon D.
Wichita, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
service at Hatchett Hyundai West
Mark or Marc the Service Advisor was very honest and professional and is a real asset to the Hatchett west team. The complete time waiting for routine service was quick and done as they said actually a little faster than stated. Very happy with SUV and the Dealer.
NATHANIEL J A., SERVICE MANAGER from Hatchett Hyundai West responded on 04/04/2022 06:42 AM

Thanks for coming to see us!!


CB
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Carl B.
South Hutchinson, KS
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/26/2022
Service Type: Maintenance
verified customerVerified Customer
3
Category: Service
Headlights are screwed up now
They adjusted my headlights as I ask them to because drivers were flashing us at night. They were extremely low 10 days later when I first drove it at night since the visit, the gears in the headlight adjusters are all chewed up.on my brand 8000 mile 2022 Sonata.
NATHANIEL J A., SERVICE MANAGER from Hatchett Hyundai West responded on 03/27/2022 07:22 AM

I'll be looking into this Monday morning and will contact you about making things right. 


RR
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Ryan R.
Wichita, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Thanks
Nate and his team are the best and always take care of me and my vehicle.
NATHANIEL J A., SERVICE MANAGER from Hatchett Hyundai West responded on 03/26/2022 06:07 PM

Ahhh thanks Rizz!! ??


MP
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Milton P.
Wichita, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Hatchett has outstanding Service!
The thing that keeps me coming back to Hatchett is the quality attention we get from the service personnel and John Olsen our salesman!
NATHANIEL J A., SERVICE MANAGER from Hatchett Hyundai West responded on 03/26/2022 06:06 PM

Thanks Milton! ??


DM
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David M.
Wichita, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Hyundai Hatchett West is really good.
They are always friendly and oil changes usually take on average an hour. They are always courteous and helpful. Been getting my car serviced with them for 3 years now.
NATHANIEL J A., SERVICE MANAGER from Hatchett Hyundai West responded on 03/26/2022 06:06 PM

Thank you so much for joining our family! 


Verified Customer
Wichita, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
honesty and integrity in service
I have trusted this service center with my vehicle and have been very satisfied with their honesty, telling me if I didn't need something at this time, and also the respect they give their customers.
NATHANIEL J A., SERVICE MANAGER from Hatchett Hyundai West responded on 03/21/2022 06:44 AM

Thank you so much for the review! 


Verified Customer
Wichita, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Fast and friendly
They were very clear what was going to be done that’s why I gave them such a high score
NATHANIEL J A., SERVICE MANAGER from Hatchett Hyundai West responded on 03/04/2022 02:45 PM

Thanks for the great score!!


MC
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Michael C.
Wichita, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Hattchett West Customer Support and Service
Recently our AC stopped working and we were in the area. Without an appointment we drove in and explained the situation to Scott Dunn our normal service advisor, Scott got a technician to check things and within 10-15 minutes we were told one of the hoses was broken. Parts were not available, so we were given a ride home. Our car was finished the next day.

We like all the folks at Hatchett West as they are all professional and super service oriented. Scott and the team always take great care of us a customers, and that is why we will continue to come back. When we're ready to purchase again Hatchett will be our ONLY stop.
NATHANIEL J A., SERVICE MANAGER from Hatchett Hyundai West responded on 02/25/2022 01:23 PM

Thank you so much for the kind review!!


AC
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Andria C.
Wichita, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Best service department in Wichita
Scott and Mark are priceless service advisors. I trust them both, however my son and I have now locked Scott in as "our"advisor. He has earned our respect and gratitude and I cannot imagine having any other vehicle and having to go to any other service center. I'm very very happy with the customer service and how me and my car are treated by everyone at Hatchett Hyundai West.
NATHANIEL J A., SERVICE MANAGER from Hatchett Hyundai West responded on 02/22/2022 06:03 AM

Thank you so much for the kind words!! 


DB
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David B.
Wichita, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Quality service
Great service from start to finish from making phone appointment to job well done.
NATHANIEL J A., SERVICE MANAGER from Hatchett Hyundai West responded on 02/17/2022 12:28 PM

Thank you so much for being part of the Hatchett family!!! 

COY B S., Service Director from Hatchett Hyundai West responded on 02/18/2022 06:11 AM

David, thank you for the five star review!!!

Coy Schwager
Service Director
316-977-7850
coy@hatchettauto.com

AC
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Andria C.
Wichita, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
10
Category: Service
Best service department I've ever been to
We all are leery about getting our cars serviced but i cannot say enough how great the service department is at Hatchett Hyundai West. Scott has gone above and beyond for us and restored my faith in the dreaded service department. I love my car but if I ever have to get another vehicle it will definitely be a Hyundai. I do not want to deal with anyone else.
NATHANIEL J A., SERVICE MANAGER from Hatchett Hyundai West responded on 02/16/2022 10:25 AM

Thank you so much for the great review!

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