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Hatchett Hyundai West

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(79 Reviews)
90
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
5.0
ReScore Average
90
Net Promoter Score ®
Sales Department 's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(79 Reviews)

RT
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Roxanne T.
Wichita, KS
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/28/2023
0
Category: Sales
Oil change
Not sure what was different about this oil change but I went Saturday as a walk in and one of the guys told me that they had 18 appointments and everybody was sick and so they only had two workers working on cars and it could be 45 minutes to an hour wait or even longer so he told me to come back Monday at 4:30 so I did And usually I get like recommendations on my car of what to get fixed and what needs to be done and this time I didn’t and on top of that the oil change was like $15 almost $20 more than what I normally get charge so I’m not for sure if they even did it all change on my car correctly this time or not and also they didn’t do the normal checks along with the oil change and things that they didn’t this go round

DH
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Dan H.
Wichita, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2022
9
Category: Sales
Car purchase
Adrian did a great job before during and after purchase

Verified Customer
Wichita, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
verified customerVerified Customer
10
Category: Sales
Best dealership in town.
We've purchased 5 vehicles from them in 10 years. Best people every time.
CHRISTIAN S. from Hatchett Hyundai West responded on 03/04/2022 07:40 AM

Thank you so much for the great review. If there is anything you need please let 
us know.

Thank You 
Hatchett Hyundai West


SW
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Scott W.
Wichita, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
verified customerVerified Customer
10
Category: Sales
Flexible and patient
I’m a truck driver and he was able to fit me in during my hectic schedule
CHRISTIAN S. from Hatchett Hyundai West responded on 02/28/2022 12:13 PM

Thanks Scott for the review. If there is anything you need please 
let us know..

Thank You
Hatchett Hyundai West


SB
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Sandra B.
Wichita, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2022
verified customerVerified Customer
10
Category: Sales
Superior Service
This is the 3rd vehicle I have purchased from Hyundai in West Wichita. I have always been impressed with the entire purchasing process. Treated with respect, in a professional manner and made to feel valued as a customer. These are the things that drew me back to Hyundai.
CHRISTIAN S. from Hatchett Hyundai West responded on 02/18/2022 07:15 AM

Thank you Sandra for the awesome review. If there is anything 
you need please let us know.

Thank You
Hatchett Hyundai West

Employees worked with

CB
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Carl B.
Wichita, KS
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
verified customerVerified Customer
10
Category: Sales
Negotiations on trade in was difficult
Finance no issues. Knowledgeable. Competent. Zero issues with our salesman. Adrian kept me informed constantly on the availability of my car being built. Took a Sonata for a test drive. Explained features. Set my car up electronically. We felt he was on our side on final price negotiations. Lack of honesty and respect was from personnel setting trade in value.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/04/2022
1
Category: Sales
Got taken on trade in by dealership
Offered $ 7540 for trade in by used car manager. Settled for $ 9000. Felt was 500 to $ 1000 low, was right. Put car on their used car lot for $ 13,995. This was our sixth new car purchased at this dealership. Never again.
CHRISTIAN S. from Hatchett Hyundai West responded on 02/04/2022 11:30 AM

Talked with Adrain about this. Sorry we let you down and if there is anything I can do 
to help please let me or Adrain know. 

Hatchett Hyundai West. 

CHRISTIAN S. from Hatchett Hyundai West responded on 02/04/2022 12:53 PM

Thank you so much from Adrain and the New Car Deptment. If there is anything 
you need please let Adrain or us know.

Thank you 
Hatchett Hyundai West New Car Deptment..


CH
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Caitlin H.
Wichita, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
verified customerVerified Customer
10
Category: Sales
Car buying process was fast and easy
Had the best experience buying a car at Hyundai, Adrian is a fun and easy person to work with. He has even followed up with me to make sure everything is going good with the car and making sure he answers any questions I may have.
CHRISTIAN S. from Hatchett Hyundai West responded on 02/03/2022 07:11 AM

Thank you Caitlin for the review. If there is anything you need please let us know.

Thank You
Hatchett Hyundai West 


DS
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Denise S.
Wichita, KS
2022 Hyundai Sonata Hev
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/07/2022
verified customerVerified Customer
9
Category: Sales
Very Easy.
The service was great.
CHRISTIAN S. from Hatchett Hyundai West responded on 01/07/2022 07:58 AM

Thank You for the review. 


VB
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Vickie B.
Clearwater, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2021
verified customerVerified Customer
10
Category: Sales
The dealership staff
John Olson is the greatest salesman ever! He communicated well with me, helping with all the paperwork and all the other stuff that comes with buying a new car. The staff there is very helpful.
CHRISTIAN S. from Hatchett Hyundai West responded on 12/31/2021 02:18 PM

Thanks Vickie for the review. If there is anything you need please let us know and 
Happy New Year

Thank you 
Hatchett Hyundai West


Verified Customer
Dodge City, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2021
verified customerVerified Customer
10
Category: Sales
Excellent experience at Hatchett Hyundai West
No pressure sales. Keep customer informed of other vehicles that might be of interest
CHRISTIAN S. from Hatchett Hyundai West responded on 12/09/2021 10:50 AM

Thank You for the review. If there is anything you need please let us know.

Thank You 
Hatchett Hyundai West


Verified Customer
Hutchinson, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
verified customerVerified Customer
10
Category: Sales
The best in town!!
We recently purchased a new vehicle from Hatchett Hyundai West and the service was phenomenal! Much to her than any other car buying experience!
CHRISTIAN S. from Hatchett Hyundai West responded on 12/09/2021 10:49 AM

Thank You for the review. If there is anything you need please let us know.

Thank You 
Hatchett Hyundai West


DA
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David A.
Cheney, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
verified customerVerified Customer
10
Category: Sales
Excellent experience
Matt and Kurt made the buying experience a ton of fun and relaxing. Even though inventory was low, we were given all options available. We will definitely recommend Hatchett Hyundai to all who ask.
CHRISTIAN S. from Hatchett Hyundai West responded on 12/09/2021 10:49 AM

Thank You for the review. If there is anything you need please let us know.

Thank You 
Hatchett Hyundai West


GT
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Gregory T.
Garden Plain, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2021
verified customerVerified Customer
10
Category: Sales
Santa Fe
Kurt (finance) and Matt are the best

Go see them if you want a great buying experience
CHRISTIAN S. from Hatchett Hyundai West responded on 11/29/2021 09:00 AM

Thank you Gregory for the review, If there is anything you need please 
let us know.


Thank You 
Hatchett Hyundai West


YS
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Yong S.
Wichita, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2021
verified customerVerified Customer
10
Category: Sales
Great first experience with Hyundai
Love the car and loved the buying experience. This was our first Hyundai and it will not be our last
CHRISTIAN S. from Hatchett Hyundai West responded on 11/29/2021 08:59 AM

Thank you for the review, If there is anything you need please 
let us know.


Thank You 
Hatchett Hyundai West


Verified Customer
Wichita, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2021
verified customerVerified Customer
10
Category: Sales
Great experience start to finish
I love all the perks that go with owning this particular vehicle and I will be back
CHRISTIAN S. from Hatchett Hyundai West responded on 11/29/2021 08:57 AM

Thank you for the review, If there is anything you need please 
let us know.


Thank You 
Hatchett Hyundai West


Displaying Review 1 - 15 of 79 in total
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