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SureCritic / Car Dealer / Hatchett Hyundai West / ERIC SMITH
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ERIC SMITH

Hatchett Hyundai West
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(16 reviews)
85

Reviews of ERIC SMITH

CH
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Caitlin H.
Wichita, KS
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
verified customerVerified Customer
10
Category: Sales
Car buying process was fast and easy
Had the best experience buying a car at Hyundai, Adrian is a fun and easy person to work with. He has even followed up with me to make sure everything is going good with the car and making sure he answers any questions I may have.
CHRISTIAN S. from Hatchett Hyundai West responded on 02/03/2022 07:11 AM

Thank you Caitlin for the review. If there is anything you need please let us know.

Thank You
Hatchett Hyundai West 

Employees worked with
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CHRISTIAN SMITH
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ERIC SMITH
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ADRIAN D BOYDSTON
VB
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Vickie B.
Clearwater, KS
2022 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2021
verified customerVerified Customer
10
Category: Sales
The dealership staff
John Olson is the greatest salesman ever! He communicated well with me, helping with all the paperwork and all the other stuff that comes with buying a new car. The staff there is very helpful.
CHRISTIAN S. from Hatchett Hyundai West responded on 12/31/2021 02:18 PM

Thanks Vickie for the review. If there is anything you need please let us know and 
Happy New Year

Thank you 
Hatchett Hyundai West

Employees worked with
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KENNETH CUSICK
GSM
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ERIC SMITH
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John T Olson
Verified Customer
Great Bend, KS
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2021
verified customerVerified Customer
10
Category: Sales
Awesome car buying experience
Bryan was an excellent salesman to work with. Made the process extremely easy.
CHRISTIAN S. from Hatchett Hyundai West responded on 09/30/2021 02:58 PM

Thank you for the review, If there is anything you 
need please let us know.

Thank You 
Hatchett Hyundai West

Employees worked with
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CHRISTIAN SMITH
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ERIC SMITH
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BRYAN R WHITNEY
DD
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Dennis D.
Wichita, KS
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2021
verified customerVerified Customer
10
Category: Sales
Comfortable experience
Our sales person was patient and eager to make us happy in our decisions. Understandably choices of availabe units were limited but our sales person worked hard to help us find something we wanted. It's our second Hyundai, the first giving us 10 years of great service. We're happy to be back in the Hyundai family.
CHRISTIAN S. from Hatchett Hyundai West responded on 08/27/2021 10:09 AM

Thank you for the review, If there is anything you need please let us know.

Thanks 
Hatchett Hyundai West

Employees worked with
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KENNETH CUSICK
GSM
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ERIC SMITH
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ADRIAN D BOYDSTON
Verified Customer
Wichita, KS
2022 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2021
verified customerVerified Customer
8
Category: Sales
Good value
Straight forward negotiations.
CHRISTIAN S. from Hatchett Hyundai West responded on 08/27/2021 10:08 AM

Thank you for the review, If there is anything you need please let us know.

Thanks 
Hatchett Hyundai West

Employees worked with
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CHRISTIAN SMITH
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ERIC SMITH
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MATT A WATSON
PH
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Pamela H.
Wichita, KS
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2021
verified customerVerified Customer
10
Category: Sales
Excellent Experience
Matt Watson and Eric Smith were extremely helpful. They made the car buying experience great. I will definitely recommend Hatchett Hyundai West to friends and family.
CHRISTIAN S. from Hatchett Hyundai West responded on 08/27/2021 10:07 AM

Thank you for the review, If there is anything you need please let us know.

Thanks 
Hatchett Hyundai West

Employees worked with
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CHRISTIAN SMITH
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ERIC SMITH
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MATT A WATSON
TS
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Teresa S.
Wichita, KS
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2021
verified customerVerified Customer
Category: Sales
I felt heard
Everyone I worked with asked questions and listened to my answers. I felt I was the priority at that time . I had a very different experience at a competitor and will not buy from that dealership . Thank You Heather and team for making this a good experience .
Recommended
CHRISTIAN S. from Hatchett Hyundai West responded on 06/03/2021 08:59 AM

Thank you for the review... If there is anything you need please let us know..


Thanks 
Hatchett Hyundai West

Employees worked with
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CHRISTIAN SMITH
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ERIC SMITH
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HEATHER A CUSICK
New Car Sales Consultant
DC
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Dawn C.
Clearwater, KS
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2021
verified customerVerified Customer
Category: Sales
Great experience
We have always worked with Matt he’s always been very kind and accommodating. Would highly recommend!
Recommended
CHRISTIAN S. from Hatchett Hyundai West responded on 05/04/2021 12:39 PM

Thank you for the review, Anything you need just let us know....

Hatchett Hyundai West

Employees worked with
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KENNETH CUSICK
GSM
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ERIC SMITH
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MATT A WATSON
GW
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Genevieve W.
Strong City, KS
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2021
verified customerVerified Customer
Category: Sales
Friendly and knowledgeable staff
Set my appointment when arriving was met by my salesman car was ready he went over all the latest technologies with me test drove it did not feel pressure a very smooth car buying experience
Recommended
CHRISTIAN S. from Hatchett Hyundai West responded on 03/30/2021 01:10 PM

Thanks Genevieve for the awesome review... If you need anything let us know. 

Employees worked with
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CHRISTIAN SMITH
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ERIC SMITH
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BRYAN R WHITNEY
BN
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Benjamin N.
Wichita, KS
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2021
verified customerVerified Customer
Category: Sales
Go see Heather on your visit!
Heather has sold me 2 Sonata's now and my first one was right after a wreck. I was lost after my car was totaled and felt scared to be in another car again but Heather explained all the safety features of the Sonata and explained the process from beginning to end. She is amazing with our kids while we are filling out paper work, every time I go in for oil changes she greets me with a smile and remembers me, she is just amazing!
Recommended
CHRISTIAN S. from Hatchett Hyundai West responded on 03/16/2021 11:03 AM

Thank you for the review, you couldn't ask for a better salesperson Heather is Awesome. If there is anything you need please let us know.

Employees worked with
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CHRISTIAN SMITH
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ERIC SMITH
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HEATHER A CUSICK
New Car Sales Consultant
DC
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Diana C.
Wichita, KS
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2021
verified customerVerified Customer
Category: Sales
Exceptional people and product!
I have owned several cars...until I bought my first Hyundai. Now I won’t own anything else because it is, without exception, the best and safest car on the market and the best people work there! I also like that it is made in America!
Recommended
CHRISTIAN S. from Hatchett Hyundai West responded on 03/08/2021 12:34 PM

Thank you for the review. If there is anything you need 
please reach out and let us know.. 

Thanks 
Hyundai Hatchett West 

Employees worked with
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CHRISTIAN SMITH
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ERIC SMITH
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John T Olson
CB
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Charles B.
Goddard, KS
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2021
verified customerVerified Customer
Category: Sales
Very good experience
I like shopping for a new car about as much as I would look forward to a root canal procedure. I was looking at a new Tucson and John Olson came out to see if I needed any assistance. I said I was just looking around, and he just said he would be inside if I had any questions. I liked him, immediately. Didn't get swarmed like flies on sugar, so that was a big plus! I liked what I was seeing, so I went in and he gave me the keys and sat in the vehicle with me, to review all the features. I brought my wife back for a test drive, the next day, and we went home with a new Tucson! No pressure and great service!
Recommended
John T O. from Hatchett Hyundai West responded on 02/10/2021 06:53 AM

Thank you for the kind words Chuck!

Employees worked with
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KENNETH CUSICK
GSM
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ERIC SMITH
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John T Olson
PC
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Patrick C.
Wichita, KS
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2021
verified customerVerified Customer
Category: Sales
Easy car buying experience
We wanted a low key sales pitch and no pressure when looking for a car and that is what we got when we bought our Hyundai Santa Fe. We also got a fair deal and a lot of information & help from our salesperson John.
Recommended
CHRISTIAN S. from Hatchett Hyundai West responded on 01/21/2021 08:43 AM

Thank you for the review 

From all of us at hatchett Hyundai West thank you...

Employees worked with
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CHRISTIAN SMITH
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ERIC SMITH
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John T Olson
AB
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Annette B.
Hutchinson, KS
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2021
verified customerVerified Customer
Category: Sales
Easy Kind Professional
All was Good
Recommended
CHRISTIAN S. from Hatchett Hyundai West responded on 01/05/2021 12:56 PM

Thank you for the review. 

Wishing you a Happy New Year from all of us at Hatchett Hyundai West.

Employees worked with
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KENNETH CUSICK
GSM
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ERIC SMITH
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MATT A WATSON
LV
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Lawrence V.
Hutchinson, KS
2020 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/18/2020
verified customerVerified Customer
Category: Sales
Sales person John Olson
Good service and attn
Recommended
CHRISTIAN S. from Hatchett Hyundai West responded on 12/18/2020 08:57 AM

Thank you for the review, I will get with John and work with him 
on what he did wrong. 

Happy Holidays from all of us at Hatchett Hyundai West

Employees worked with
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CHRISTIAN SMITH
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ERIC SMITH
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John T Olson
RL
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Ricky L.
Wichita, KS
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2020
verified customerVerified Customer
Category: Sales
Friendly people
Good
Recommended
NATHANIEL J A., SERVICE MANAGER from Hatchett Hyundai West responded on 09/04/2020 08:44 PM

Thank you so much for the five stars!! Sounds like sales goofed on paperwork but this survey is service so I really do greatly appreciate the five stars you did that perfectly!! 

Employees worked with
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KENNETH CUSICK
GSM
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ERIC SMITH
Displaying all 16 Review
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