Business Solutions
English Español
SureCritic / Auto Repair / HBi Auto
business image

HBi Auto

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(163 Reviews)
-100
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
90%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
7%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

Welcome to HBi Auto located in Mocksville, NC, where we specialize in European auto service, maintenance, engine repair, performance tuning, custom fabrication, and aftermarket parts. With a focus on Ferrari, Porsche, Lamborghini, and all other European brands, our team of experts has a passion for what they do. We welcome the opportunity Welcome to HBi Auto located in Mocksville, NC, where we specialize in European auto service, maintenance, engine repair, performance tuning, custom fabrication, and aftermarket parts. With a focus on Ferrari, Porsche, Lamborghini, and all other European brands, our team of experts has a passion for what they do. We welcome the opportunity to service your car and keep it in top condition. We provide pickup and delivery service within a 60 mile radius that includes, but is not limited too; Charlotte, Mooresville, Raleigh, Winston Salem, Clemmons, Lexington, the Lake Norman area, and other surrounding cities. We have received great reviews and can provide customer references for the quality of our work on some of the world’s most desirable automobiles. In short, we take pride in our work and it shows! ...more

Categories
Auto Repair, European Auto Repair, Repair Shop
Contact
(336) 978-8818
Closed
Business Hours

Business Hours

Mon
9:00 AM - 6:00 PM
Tue
9:00 AM - 6:00 PM
Wed
9:00 AM - 6:00 PM
Thu
9:00 AM - 6:00 PM
Fri
9:00 AM - 6:00 PM
Sat
9:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
137 South Park Place Mocksville, NC 27028
Get Directions
HBi Auto's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(163 Reviews)
Write a Review
Recent Reviews
JH
gravatar
James H.
Pineville, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/11/2025
0
Unethical Sales Practices
Don't waste your time and money on these guys. The cars and the deals are completely misrepresented, they lure you with financing deals they can't deliver, tack a bunch of unnecessary add-ons to the price of the car, and then withhold your deposit if you don't accept their terms "as is". It's unethical, especially for a Porsche dealership, and quite frankly probably illegal they way they are conducting business. Be smart and stay away
JH
gravatar
James H.
Pineville, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/11/2025
0
Unethical Sales Practices
Don't waste your time and money on these guys. The cars and the deals are completely misrepresented, they lure you with financing deals they can't deliver, tack a bunch of unnecessary add-ons to the price of the car, and then withhold your deposit if you don't accept their terms "as is". It's unethical, especially for a Porsche dealership, and quite frankly probably illegal they way they are conducting business. Be smart and stay away
MM
gravatar
Michael M.
Davenport, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/02/2024
0
Non refundable deposits, ilegal contract, sorry excuses.
Excellent sales guy Niko, we had a great chat. End of the month approaching for a dealership which looks to have great reviews and awesome cars.
They pressured me to sign a contract and pay a deposit to secure a car. They couldn’t get me a loan because “I have almost 400k in auto loans ?”. My credit union took care of it right away and they were getting a check mailed after the weekend.
The same day I left the deposit I got a call telling me they sold the car to someone else with some story that I took too long to place the deposit. I waited to have financing secure before I paid “non refundable” moneys. Wouldn’t you?
Followed by the CEO telling me I took too long to leave the deposit, then telling me the deposit would hold the car for 48 hours, which did not. Also threatening me telling me he wasn’t obligated to refund my deposit and forcing me to remove my negative reviews because I signed a clause in their contract that prohibited me to do exactly this.
The clause is illegal and against The Consumer Review Fairness Act (CRFA)
He gave me 24 hours to remove all
any reviews, using my deposit as leverage and their illegal sales contract. Beware.
MM
gravatar
Michael M.
Davenport, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/28/2024
0
Unprofessional practices.
I felt pressured to place a deposit on a vehicle, only to discover it was sold out from under me. Now, I’m coordinating with my credit union from out of state because HBI was unable to secure financing for me. Since Friday, my credit union has been working to finalize the process and send a check. Then, on Saturday afternoon, I got a call urging me to leave a deposit immediately, as there was another interested buyer for the car I was trying to purchase. I quickly signed their Docusign contract and paid the required deposit.

Later that evening, I was informed by Cameron that someone had already placed a deposit before me, even before they asked for my credit application and ran credit checks on my wife and me. Before I even had a chance to secure financing through my credit union, the vehicle was suddenly sold, and now they want to assist me in finding a different one.

On a brighter note, Niko was excellent during our discussions and very easy to talk to. However, I was asked to apply for financing on a vehicle they claimed was already sold, which resulted in unnecessary credit inquiries. This entire experience has been extremely frustrating. If you plan to buy from this dealership, I strongly advise visiting in person to see and inspect the vehicle you’re interested in, especially if you’re out of state. But be warned, it may already be sold. Such unprofessional behavior is disappointing.
MP
gravatar
Mark P.
Hawkinsville, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/13/2024
0
Car in the shop less than 1 hour after purchase
Bought car online, they delivered to the wrong address. After getting the car to the right address, drove around the block and smelled coolant through the vents. Parked in the driveway and noticed antifreeze pouring from the engine bay. Luckily I still had a factory warranty that covered that, but after getting the car to the legit dealership. They notified me that my front brakes were near metal to metal and there was rodent damage under the hood. Quoted me $2k+ for repairs. After back and forth with hbi, the sales manager told me "things happen". So in less than 24hrs of owning the vehicle I have racked up a bill for over $2k and car i bought that day in the shop for a week. But hey, "things happen" as I was told. Shame on me for buying online.
CJ
gravatar
Clint J.
Jefferson, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/06/2024
0
HBI's Paint Protective Film application failed - four times
We spent $3,202.50 to get our car wrapped with XPEL Paint Protective Film and ceramic coated. HBI tried four times - and each time the car was returned with bubbles and blemishes.

HBI Auto refused to remove the bad 4th attempt at wrapping the car and refused to return our money.
HC
gravatar
Haters C.
Mocksville, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/05/2024
0
Shady dealership!
I live near Hbi and let just say this place this a joke,Ran by kids that run the crap out of these used cars up and down mocksville nc. They try to sell you crap you don't need all sales people are shady! If you have a problem owner won't call you back or see you in person if their is an issue.Most cars are damaged or have problems they won't tell you about.Detail department looks like a chop shop and the work is not a+ quality. Automatic car washes would do a better job.Take your car somewhere else that knows what they are doing. Make sure you inspect your car with a find comb if you take it there. This place is a embarrassment to my hometown.
JL
gravatar
James L.
New Market, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/31/2023
0
!!!!!TOTAL SCAM!!!!!!
Total Scam! HBI Auto, RUN FROM THESE FOLKS AS FAST AS YOU CAN! what can I say, Jose Jimenez, Gaige Hawotte, Julie Parham all lied about the vehicles condition, told me is was a 10 of 10 no issues, paint, body work or otherwise! Transporter would not take it back even though it showed up with obvious signs of an accident, sent pics of the evidence, never disclosed any damage, so far mechanic has it at $8k, they want to take to arbitration, hide behind a contract which I will do! DON"T DO BIZ WITH THIS SCAM OF A DEALERSHIP!
ST
gravatar
Steve T.
Huntington Station, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/12/2023
0
Buyer Beware!!
DO NOT BUY ANY CAR AT THIS DEALERSHIP!!! Hbi auto has been a complete disaster since the beginning Billy wanker and his team are complete frauds and criminals! Once you give them your hard earned money they will not return calls! Billy lied about sending me the car with trickle charger and books on car! Sends me a car at 11:30 at night with no heads up mind you I waited 2 weeks for car to be delivered when he said “don’t worry it will be shipped within 3-4 days after purchase” LIEEEESSS.
The inspector Evan wiles lied about his inspection of car when there are problems! They had sent me a car with a Broken windshield and infotainment screen. This was not disclosed under any contract that this was wrong with car!!
I have called multiple times no call back and am going the lawyer route…. Do not use these crooks I wish I could give 0 stars! Billy wanker and his partner evan mile are the worst!!!
ST
gravatar
Steve T.
Huntington Station, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/12/2023
0
Exotic car purchase
DO NOT BUY ANY CAR AT THIS DEALERSHIP!!! Hbi auto has been a complete disaster since the beginning Billy wanker and his team are complete frauds and criminals! Once you give them your hard earned money they will not return calls! Billy lied about sending me the car with trickle charger and books on car! Sends me a car at 11:30 at night with no heads up mind you I waited 2 weeks for car to be delivered when he said “don’t worry it will be shipped within 3-4 days after purchase” LIEEEESSS.
The inspector Evan wiles lied about his inspection of car when there are problems! They had sent me a car with a Broken windshield and infotainment screen. This was not disclosed under any contract that this was wrong with car!!
I have called multiple times no call back and am going the lawyer route…. Do not use these crooks I wish I could give 0 stars! Billy wanker and his partner evan mile are the worst!!!
DS
gravatar
Daniel S.
Fort Lauderdale, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/12/2022
0
*** BUYER BEWARE ****
*** BUYER BEWARE **** I made a deal with this dealer on a Porsche Cayman GTS and AFTER I gave a deposit and signed a buyers order, they then changed all kinds of aspects of the deal and most importantly they then decided to disclose that they did not have the books and extra key. I simply asked for them to supply compensation to cover the exact cost of the replacement key at my local dealer (I live in another state) and they completely refused. I said no problem just cancel the deal and they also refused and said they have no intention of refunding my $2,500 deposit. I have not cost this dealer anything and I simply do not understand how they can be so nasty... who in this day and age tells someone that simply wants to have the items that should be supplied or cancel that they cant cancel ???
AN
gravatar
Abby N.
Shawnee Mission, KS
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/27/2021
0
SHOP ANYWHERE ELSE
Please shopping anywhere else. This place is horrible. I will say they are PUSHY and fake. lied and screw you.
JS
gravatar
Jake S.
Shawnee Mission, KS
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/27/2021
0
DO NOT PURCHASE FROM HBI
DO NOT SHOP AT HBI!!!! You never hear from one person, you get pushed around to different people and Jose was very pushy and rude. I was told a price for my car and theirs and while waiting on the inspection papers on theirs they raised the price online on theirs $5,000.00! I was then offered a price for my car at $65,000, Emilio promised me this and then the next day while working out numbers Jose tells me $60k...I run a business and have never done shady stuff like this. BUYER BEWARE! Do not shop here. Buy with peace of mind not from a pushy guy and shady business like HBI is.
LA
gravatar
Lisa A.
Painesville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2020
Well worth the trip
My husband and I live in Ohio and we researched online for a particular car we wanted for about a month. We found the perfect car from HBI Auto. John was our sales guy and he was Super. He was very helpful he picked us up from the airport and the experience could not have gone smoother. Brian went through the paperwork with us and the ease of the whole transaction was exceptional. They have some really amazing cars and the cars they work on are very impressive. Not cars we see everyday that is for sure. Overall HBI was very professional and we would definitely recommend them if you are looking for an awesome sports car!!!!
Recommended
BB
gravatar
Bill B.
Taylorsville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2020
Great Experience
I recently purchased a Porsche Cayman GTS from HBI.
The entire process went flawlessly.
Recommended
Businesses Near You
Dennis Automotive Care
97
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,873 Reviews)
Master Techs
97
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,394 Reviews)
Tarheel Customz
98
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(206 Reviews)
A&A Sales and Service
97
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(76 Reviews)
Alpha Wrench Automotive Solutions
93
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(610 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.