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Herb Connolly Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,874 Reviews)
70
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Score Details

5 stars
77%
4 stars
12%
3 stars
4%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
183
Total ReScores™
4.7
ReScore™ Average
70
Net Promoter Score ®

Business Details

About

Our service department makes use of the most up-to-date body shop equipment and repair procedures. We strive for excellent customer satisfaction with services like our complimentary two-way shuttle, free service rental cars, and a free wash and vacuum with every service visit! Our service department makes use of the most up-to-date body shop equipment and repair procedures. We strive for excellent customer satisfaction with services like our complimentary two-way shuttle, free service rental cars, and a free wash and vacuum with every service visit!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(508) 879-0300
Open
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Eastern Time (Us & Canada)
520 Worcester Road Framingham, MA 01702
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,874 Reviews)
Write a Review
Recent Reviews
NB
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Nancy B.
Cumberland, RI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/14/2023
0
Category: Service
Used Equinox
I called this dealership to see if this 2018 Equinox was still available they said yes. I drove over one hr. My daughter and myself got there only to be told an employee had taken it for the weekend because his truck was being serviced. Then I listened to a message saying it was in a Collison center being fixed up. I cant believe this lying happens. Won't buy anything from Herb Connally!!!
NB
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Nancy B.
Cumberland, RI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/14/2023
0
Category: Service
Used Equinox
I called this dealership to see if this 2018 Equinox was still available they said yes. I drove over one hr. My daughter and myself got there only to be told an employee had taken it for the weekend because his truck was being serviced. Then I listened to a message saying it was in a Collison center being fixed up. I cant believe this lying happens. Won't buy anything from Herb Connally!!!
JH
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Joeleen H.
Clinton, MA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/05/2022
1
Category: Service
Awful Dealership - not willing to help customers.
2022 SEL Premium- Turbo Engine. Brought New 6months back. 8K miles and vehicle is making a noise every time i accelerate, brake and or turn a corner. It's annoying - constant beep (its like a computer chirp). Took vehicle to Hyundai dealership ( Framingham MA) - they were able to hear the noise but cannot identify the source. Was told to drive the until the noise gets louder as warrenty would not cover further diagnostics - WTH!!!! Really Hyundai!!!!! Brand new vehicle and your advice is deal with the noise. Called Hyundai Corporate and was told to take to another dealership. Crazy to think Hyundai dealership's can send you on your way without trying to help. I am beyond shocked and will never recommend Framingham MA dealership to anyone.
JH
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Joeleen H.
Clinton, MA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/05/2022
0
Category: Service
Awful Service - not willing to go the mile
2022 SEL Premium- Turbo Engine. Brought New 6months back. 8K miles and vehicle is making a noice every time i accelerate, break and or turn a corner. It's annoying - constant beep (its like a computer chirp). Took vehicle to Hyundai dealership ( Framingham MA) - they were able to hear the noice but cannot identify the source. Was told to drive the until the noice gets louder as warrenty would not cover further diagnostics - WTH!!!! Really Hyundai!!!!! Brand new vehicle and your advice is deal with the noice. Called Hyundai Corporate and was told to take to another dealership. Crazy to think Hyundai dealership's can send you o. Your way without trying to help. I am beyond shocked and will never recommend Framingham MA dealership to anyone.
JH
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Joeleen H.
Clinton, MA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/05/2022
0
Category: Service
Awful Service - not willing to go the mile
2022 SEL Premium- Turbo Engine. Brought New 6months back. 8K miles and vehicle is making a noice every time i accelerate, break and or turn a corner. It's annoying - constant beep (its like a computer chirp). Took vehicle to Hyundai dealership ( Framingham MA) - they were able to hear the noice but cannot identify the source. Was told to drive the until the noice gets louder as warrenty would not cover further diagnostics - WTH!!!! Really Hyundai!!!!! Brand new vehicle and your advice is deal with the noice. Called Hyundai Corporate and was told to take to another dealership. Crazy to think Hyundai dealership's can send you o. Your way without trying to help. I am beyond shocked and will never recommend Framingham MA dealership to anyone.
AP
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Alessandra P.
Framingham, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2022
10
Category: Service
Purchase
Very happy with my new car. Roy gave me a great deal and Josh Davis helped me showing all the car features and was super helpful.
KR
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Kelly R.
Franklin, MA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/10/2022
0
Category: Service
Doug connolly
Never , ever go to Connolly hyundai. Horrible, money hungry idiots. Doug connolly is the worst. My daughter has issues with her Hyundai and went there for them to gouge her re money which she does not have much of being young. Obnoxious and rude. If the entitled idiot does not man up and be a human being, I will make him pay. I work for car gurus and you better believe I will send bad review after bad review. Along with my negative reviews to bbb. Cut the crap Dougie! Be fair w hard working, honest people just trying to get by. You have not heard the end of this. I promise you
SO
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Shane O.
Roslindale, MA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/13/2022
0
Category: Service
Don't waste your time.
Was trying to sell my car privately, when they reached out saying how interested they were in buying my vehicle at my set price. I was extremely thorough on my private listing about the current state of the vehicle.

I told them I was an hour away and not to waste my time, but I get there and they tell me they don't even want the car because of a scratch on the car which was explicitly outlined and received its own close-up photo on my listing.

Bunch of idiots. Not surprised. Reading reviews below I'm not the first person this happened to either. BEWARE
Verified Customer
Natick, MA
2019 Hyundai Kona Ev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent all around
Herb Connolly Hyundai has continued to be professional, respectful& helpful from initial purchase through factory recalls and general service. I will definitely return for future purchases.
Sarah M H. from Herb Connolly Hyundai responded on 04/04/2022 06:12 AM

Thank you! 

MF
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Melanie F.
Auburn, MA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Herb Connolly = Great service
I bought my car from Herb Connolly 2 1/2 years ago and it is one of my best car purchases I ever made. The friendliness, helpfulness and courtesy of the staff was great! I will only have my car serviced here because their service is equally high. They confirm appts., explain what they have done and they even wash your car. The service personnel are helpful and pleasant. They always deliver and I feel that I can put my total trust in them! They service what is required and are not pushy about suggesting extras that you don’t need. They are overall THE BEST!
Sarah M H. from Herb Connolly Hyundai responded on 03/31/2022 02:36 PM

Thank you Melanie! We think YOU are the best! 

Verified Customer
Waltham, MA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Very nice service and very nice employees.
Sarah M H. from Herb Connolly Hyundai responded on 03/28/2022 11:30 AM

Thank you!

AA
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Anthony A.
Natick, MA
2020 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
No wait on time completed
Great response on information
Sarah M H. from Herb Connolly Hyundai responded on 03/28/2022 06:00 AM

Thank you!

PD
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Patricia D.
Natick, MA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Always friendly. Make recommendations but don’t push. Car completed on time
Sarah M H. from Herb Connolly Hyundai responded on 03/25/2022 07:57 AM

Thank you! 

LD
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Linda D.
Ashland, MA
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great work
Always fast , pleasant & efficient
Sarah M H. from Herb Connolly Hyundai responded on 03/22/2022 06:15 AM

Thank you! 

EC
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Elena C.
Riverside, CT
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great delarship. Jeremy was very helpful and corteous.
I was pleasantly surprised about the service here. Coming from Acura, my previous car, I thought the experience would noticeably be different (Acura offers loaners so you don't have to wait there while your car is being serviced), but other than that, it was impeccable. Nice waiting area, wonderful reception. Jeremy was so courteous, through and informative. I LOVE my Santa Fe Calligraphy and happy that my first service experience there was so nice.
Sarah M H. from Herb Connolly Hyundai responded on 03/14/2022 07:22 AM

Thank you, Elena! 

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