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Autonation Hyundai Hilton Head

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,164 Reviews)
51
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Score Details

5 stars
75%
4 stars
13%
3 stars
5%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
102
Total ReScores™
4.7
ReScore™ Average
51
Net Promoter Score ®

Business Details

About

Autonation Hyundai Hilton Head is located in Hardeeville, SC. Our factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Autonation Hyundai Hilton Head is located in Hardeeville, SC. Our factory certified technicians are trained to ensure your Hyundai runs well for the road ahead.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(843) 208-1234
Closed
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
51 Automall Blvd Hardeeville, SC 29927
Get Directions
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,164 Reviews)
Write a Review
Recent Reviews
CS
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Christine S.
Savannah, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/21/2024
0
Category: Service
Complete run around
We have been trying for over a year to get a warranty issue addressed. We have even gone to corporate to assist. We have been given the run around, no return calls, numerous emails left with no reply. We have purchased 5 hyundais from this dealership but never ever again. Buyer beware, once you drive off the lot, you are on your own. They do not provide the service they brag about.
SW
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Sue W.
Bluffton, SC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2024
10
Category: Service
Amazing service
After learning that my 2008 Hyundai Sonata had "died" I knew I had no choice but to replace it. Nathaniel Beaver started the process for me. After asking lots of questions regarding my needs he came up with the perfect solution. I am now the proud owner of a new (to me) 2021 Kia Soul. There was no hard sell...He was very knowledgeable about the car. Then I met the "money" man Joshua Isonhart who made the final buying process so very easy. Both these gentleman made what I had thought would be a time consuming, difficult process into an easy one.
AM
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Angela M.
Savannah, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/03/2023
0
Category: Service
Awful service- warranty
I bought a 2022 GV80 in Cumming Ga
As there is No dealer in my hometown of Savannah , the oil was changed in Augusta. The same month on a trip to Atl the plastic under covering fell off and was drug under my car until I could stop. Mind you this is on the interstate going 70mph -
I call the closest dealership for a repair and told March 3 which at the time is 6 weeks!
After thinking about this I call to speak to someone about this date- not knowing if this is an important piece ?? I’m told I’ll get a return call because the appointments are booked. No call WEEK 1, call again - same - no return call WEEK 2 - finally get appt moved up , part ordered and go today for replaced — told $700???? I have purchased the extra “Care” insurance - told Not covered
It’s a 2022 - told I “HIT something “
Now they REMOVE this part and I am back to square one and told by the MANAGER —“ YOU HAVE TO RETURN TO THE DEALER YOU PURCHASED FROM” ~~ WHAT????
Now I have to drive without this part 5 hours to get a repair!!!!

Anyone want to purchase a GV 80…. THINK TWICE — they DO NOT back their Warranties—
I am also a professional and would never treat a client this way!! Especially after a purchase made of this amount!!!!
JT
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Jennifer T.
Guyton, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/01/2022
0
Category: Service
5 trips later
I’ve now brought my car in a total of 5 times! While the customer service “feels good”, the actual service is TERRIBLE! They didn’t document my complaints or concerns & basically wrote what they wanted as the reason I brought my vehicle in for service. I showed them pictures of just ONE of the issues, which makes my car unsafe to drive, as the front engine cover holding my drive belt in place is cracked. Their response, bring it back in 2 weeks & we’ll look at it. Completely disregarded the safety concern. This is after me bringing it in 3x for a suspected bad ECM, that they have yet to address. Their response was, “the codes just need to be cleared”. Guess what?! Clearing the code does NOT fix the problem! This is the 3rd dealership I’ve tried, as the other two had disregarded my concerns as well. Between 3 dealerships, my car has been kept in the shop 5 of the last 12 months and continues to have issues since having the engine replaced under recall. You see, it threw a rod while I was driving 75mph on the interstate in April of last year. THAT was just the beginning of the 15 month long HORRIBLE experience I’ve had. I LOVE my car. However, if you need repair work done, you’re better off taking it to a 3 year old who loves Hot Wheels cars.
GC
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Gerry C.
Port Royal, SC
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/20/2022
1
Category: Service
Great purchase, terrible service
I recently purchased a new Hyundai Tuscon. My sales person did a wonderful job helping me buy the car. I'm very pleased with the vehicle. The "Terrible" is the service. The earliest appointment I can get for an oil change is 2 months, yes 2 months for a simple oil change. The other alternative is to drop the car off and wait or leave it with no assurance that it will be done that day. If it's not completed I guess I would to be expected to just go home(30 miles one way) and return the next day. Sorry, too much of a hassle to do business with this company.
RM
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Robert M.
Geneva, IL
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/10/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Warranty car repair
The car required a transmission replacement while I was on vacation. While the process was a little time consuming, Autonation completed the work in a timely matter once the part was available and assisted in getting the car returned to my home location.
Verified Customer
Beaufort, SC
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
no thanks
don’t want to leave a review
SR
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Stephen R.
Bluffton, SC
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Bret was very good
When I converted my lease on my Hyundai Senada to a purchase after three years the finance guy added this service contract without telling me that he was doing that. I spent $700 on that service contract that I did not want and he just put it into the loan. The only reason I ever come back there is because I have the service contract and my service is already paid for. The young man that helped me I believe his name was Brett was great but the way business is being done after I purchased six vehicles there in the last 10 years is ridiculous
BF
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Beverly F.
Richmond Hill, GA
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service department!
Quick and efficient service!
KW
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Kasey W.
Beaufort, SC
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Amazing!
Astounding service from star to finish!
Thank you Brett and team!
JA
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Jerry A.
Endicott, NY
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Good efficient visit
Brett was efficient, professional and welcoming.
RM
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Roger M.
Pittsfield, MA
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Several of car
Totally helpful and professional service department Brett is an asset to autonation and to the service team
IA
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Ivan A.
Hilton Head Island, SC
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good experience
This is my first Hyundai and ownership has been better than my experience with other brands.
MW
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Mona W.
Bloomingdale, GA
2020 Hyundai Veloster
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/26/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Very Dissatisfied
As s senior citizens on a fixed income, I bought my vehicle brand new with all the warranties. My washer reservoir was leaking and they want to change me $300 for the plastic container. The fix is going to take a third (3rd) service appt. I told them about the problem before the 1st appt.
JESSICA C., Service Director from Autonation Hyundai Hilton Head responded on 03/28/2022 03:06 PM

Thank you for taking the time to speak with me today, I will follow up once your parts arrive. 

Thank you, Jessica Cody After Sales Service Director Auto Nation Hyundai Hilton Head 843-288-6630
FS
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Frank S.
Pooler, GA
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Accommodated my schedule, friendly and professional service staff, scheduled maintenance completed. Thank You!
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