Hondar House Inc is conveniently located in Cambridge, MA. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today. Hondar House Inc is conveniently located in Cambridge, MA. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today.
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Their quotes are often way higher than many nearby shops. The owner "Frank" tried to justify their higher prices by saying that the "get the best parts." They use the same parts as everyone - just look at their labor estimates before getting any work done. Often 2 times the labor estimate as other shops and quality of work is average at best.
Customer service is terrible too. On more than one occasion they "forgot" to do work that I requested forcing me to waste my time for their mistakes. Franks typical response is just "oops!" They keep minimal records. They probably assume that the customer will keep worse records, and this will help them overcharge, or perform unnecessary work later. If you ignore my warnings and take your car here, make sure you take detailed notes each time you bring it in.
Here is the last straw...
I brought my car in for a clicking noise, and was charged ~$600 for repair. A couple days later the noise was still there, so I brought it back. Frank then told me it was a totally different issue, and would cost another $1,200 to fix. He refused to acknowledge that the noise was the same, and insisted that both separate repairs were required. I had the car looked at by 2 other shops, who both told me how unlikely it was that the 2 issues were related, and the first repair wasn't needed in the first place.
I hoped to discuss the situation peacefully in person with Frank. It was honestly embarrassing how quickly he started literally yelling and cursing at me - his customer - in his shop. If the owner got that defensive and disrespectful, I have to imagine he knew how shady that first repair was.
Maybe the business is struggling so badly, that they really need to swindle an extra $600 bucks to stay alive. Judging by some of the other reviews, I think that just might be the case.
In any event - STAY AWAY for your own benefit!