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SureCritic / Hyundai Dealer / Hyundai of Asheville
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Hyundai of Asheville

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,300 Reviews)
69
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Score Details

5 stars
79%
4 stars
12%
3 stars
4%
2 stars
2%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
Original Review
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
60
Total ReScores™
4.4
ReScore™ Average
69
Net Promoter Score ®

Business Details

About

Hyundai of Asheville is conveniently located in Asheville, NC. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Hyundai of Asheville’s factory certified technicians are trained to ensure your vehicle runs well for the road ahead. We service all makes and models. Call or email us to Hyundai of Asheville is conveniently located in Asheville, NC. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Hyundai of Asheville’s factory certified technicians are trained to ensure your vehicle runs well for the road ahead. We service all makes and models. Call or email us to set up an appointment today. ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(828) 298-4911
Closed
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
860 Tunnel Road Asheville, NC 28805
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,300 Reviews)
Write a Review
Recent Reviews
PY
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Paul Y.
Maggie Valley, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/17/2024
0
Category: Service
Ignored our Goals
Was just starting to look for a replacement vehicle.

Hyundai Palisade had good rating.

Went to Hyundai of Asheville. Told the salesman we weren't buying a car that day, but wanted to look at ansd drive a car or two.

Pleasant young salesman took us on a test drive in one car and showed us another. We had accomplished our goals.

Young salesman says "let me grab a business card so we can keep in touch", and leaves.Next thing we know, the "finance manager" sits down at the desk and asks why we aren't going home with a new Hyundai.

We left. We won't be back.
BF
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Beverly F.
Canton, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/22/2022
0
Category: Service
Terrible service
First of all…this was my 3rd Tuscon bought at Asheville Hyundai…. WOW! I have never, ever been to a more sorry car dealership than Asheville Hyundai! The last Tucson I bought they gave me a punch card for oil changes for $19.95…period…19.95! They gave me such sorry service in February that the service manager messaged me and said he would honor my punch cards AND fix my brakes to make up for that lousy experience. Well, I called, texted, messaged and left messages to him numerous times since February…NOT ONE TIME WOULD HE EVER ANSWER ME BACK! That’s been 5 months people!! He even gave me his personal cell number to contact him directly…which I did! No answer there either. So I made an appointment and went today. Again, they wouldn’t honor it AND the #*#*man would not even come out to talk to me. He was there but conveniently unavailable…I left and will NEVER, EVER be back…. They are all nice until after you sign the paperwork. Then you’re on your own! If you ever need a Hyundai drive on to Hendersonville or someplace else! #ashevillehyundai #somanylies #neveragain #lessonlearned
KR
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Ken R.
Leicester, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/22/2022
0
Category: Service
Santa Cruz truck
We were in this business on Saturday to look at a 2022 Santa Cruz .We liked some of the features on it.They had one on the lot which we didn't like.They said they would get what I wanted in about 2 to 3 weeks . This business wanted to charge me ten thousand over MSRP .I will never be back This is the biggest rip off I've seen
BF
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Beverly F.
Canton, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/04/2022
0
Category: Service
Well, No response from Service Manager
I wrote a review on Feb. 28th about this dealership. About 5 minutes after I wrote it I got a response from Forrest Smith…service manager…He assured me he would take care of this issue and offered to take care of my brakes to compensate for my time and cost of my last visit. I told him to let me know when I could come in and have my recall taken care of. Never have heard another word. He told me to message his personal number which I have…no response. Now I received another recall on another issue with the Tuscon…sent another message and email. No response. Not sure what is going on with this dealership. I would like this taken care of and my 2 recalls taken care of.
SR
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Susan R.
Canton, NC
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Everything went very well.
Everything went very well.
KS
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Kimberly S.
Franklin, NC
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
Service was excellent
Verified Customer
Asheville, NC
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Great service department
I have bought my last 2 cars from this dealership and have been happy with the service, and overall experience. Great service dept.
Verified Customer
Whittier, NC
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Hyundai of Asheville provided great service!
BV
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Brenda V.
Mills River, NC
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent Service!
I went in for a routine service appointment and oil change. I had been hearing a rattling noise that I had not been able to find on my own. I mentioned it to the Service Advisor and they found it! Turned out to be a loose license plate and they went above and beyond to diagnosis it and tighten my license plate. The waiting area is comfortable with plenty of amenities like charging stations with cords, popcorn, snacks plus bottled water and coffee. They always wash my car before returning it to me. Great people and great experience as always!
EB
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Eugen B.
Asheville, NC
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
I am in for the long ride with Hyundai of Asheville!
I don’t think I will ever use any other dealership besides Hyundai of Asheville. I am very happy with the services offered by you for my car and find you to be exceptionally trustworthy people! Bravo!
DT
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Derick T.
Asheville, NC
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Derick’s Tuscon
I love driving my Tuscan and my grandkids love being in their child seats. I feel very safe knowing that my car has so many safety features. I usually change cars each time my lease runs out but I can see that my Hyundai Tuscan will be with me for many miles to come.
LB
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Lisa B.
Forest City, NC
2021 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/22/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Courtesy Maintenance
I was surprised when I arrived for my second service and was informed that it was not a covered courtesy maintenance. Not at one time was I ever told that there were mileage limitations to the courtesy services. The window sticker simply states 36 months 36,000 miles. It is not indicated anywhere that the services have to be performed within 1500 miles of specific mileages.
FORREST M S., Service Manager from Hyundai of Asheville responded on 03/30/2022 09:27 AM

I apologize we didn't properly explain how the complimentary maintenance program works at your time of purchase. Please call me directly at your earliest convenience.

Forrest Smith
Service Manager
Hyundai of Asheville
828-460-6619
KP
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Kathleen P.
Hendersonville, NC
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Wonderful staff and service!
Please refer to my first feedback as I detailed my reasons for rating my dealership, especially the Service Dept., as exceptional in every way.
JR
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Jennifer R.
Hayesville, NC
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
Service Type: Maintenance
verified customerVerified Customer
6
Category: Service
Nick was very friendly
Nick was very friendly and helpful!
Verified Customer
Asheville, NC
2015 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/23/2022
verified customerVerified Customer
8
Category: Service
Forrest was wanting to make things right
I had been overcharged for repairs on my Hyundai Sonata
Although it is a 2015 which I purchased new, it only has 25,000 miles. I am quite elderly and do minimal driving
The car was towed from my garage as it would not start
When I came to get it I was abruptly handed an invoice for over $1000. I had received no prior information and was shocked and quite upset, but quietly paid and left. After a sleepless night I called the service department and eventually was connected to Forrest. He agreed that it was handled poorly and is arranging a $300 repayment to me. Haven’t received it yet, but I take him at his word
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/18/2022
Service Type: Repair
4
Category: Service
My unhappy experience
The vehicle was towed in as it apparently needed a new battery. No one from the service dept notified me that the car was ready or what had been done. I called and was told I could pick it up. No loaner car was offered so a friend took me. I was handed an invoice over $1000. I was shocked but wrote a check and left. It had me very stressed as I am quite elderly and on a rather low income
FORREST M S., Service Manager from Hyundai of Asheville responded on 03/19/2022 08:40 AM

I apologize for our poor performance at your last visit. Please call me directly at your earliest convenience and I am sure I can make it right.

Forrest Smith
Service Manager
Hyundai of Asheville
828-460-6619
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