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SureCritic / Hyundai Dealer / Hyundai of Cottonwood
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Hyundai of Cottonwood

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,070 Reviews)
79
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Score Details

5 stars
84%
4 stars
10%
3 stars
3%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
Original Review
Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5
11
Total ReScores™
4.2
ReScore™ Average
79
Net Promoter Score ®

Business Details

About

At Hyundai Of Cottonwood We're Better - We'll prove It! We are located in Cottonwood, AZ, convenient from Flagstaff and Sedona. Our service center is staffed with expert technicians who provide quality repair and maintenance services. Whether you are in need of an oil change, new tires, or major engine repair we are here to help! At Hyundai Of Cottonwood We're Better - We'll prove It! We are located in Cottonwood, AZ, convenient from Flagstaff and Sedona. Our service center is staffed with expert technicians who provide quality repair and maintenance services. Whether you are in need of an oil change, new tires, or major engine repair we are here to help!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(928) 634-2228
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Arizona
2090 East Rodeo Drive Cottonwood, AZ 86326
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,070 Reviews)
Write a Review
Recent Reviews
MC
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Mark C.
Cottonwood, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2022
10
Category: Service
A Great Buying Experience
On Saturday July 23rd I had the privilege of buying a new 2022 Hyundai Accent from Hyundai of Cottonwood. Salesperson Debi Velo was professional and so helpful with paperwork and thorough in showing me the bells and whistles of my new Accent. I got a terrific trade in allowance, and everything went smooth as silk. I love my new Hyundai Accent .. Hyundai of Cottonwood is one of the best car dealerships around. Thanks ever so much.
BA
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Bill A.
Cottonwood, AZ
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Professional service
Staff was awesome
DP
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Debbie P.
Chino Valley, AZ
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Hyundai of Cottonwood Service
Since realizing nearest dealership to us was an hour and a half away (no Hyundai dealerships in our area anymore) was really dreading having to deal long-distance with our Santa Fe. Turns out this dealership has been outstandingly helpful, friendly and professional. The check-in process was quick and easy, the time waiting was not exorbitant, and the staff/service writers have been very nice and good with explaining details related to our issue. Thank goodness good service is still a thing in this country.
DA
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Donna A.
Prescott Valley, AZ
2020 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/15/2022
Service Type: Maintenance
verified customerVerified Customer
5
Category: Service
Disappointed
Prompt & professional, but complimentary tire rotation was not performed. And I was not informed until after my oil change was finished that the new Prescott location had opened for business just a few days prior to my LONG drive out to Cottonwood.
DL
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Duane L.
Cottonwood, AZ
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Very Satisfied
Everyone has been very helpful and friendly. Service done very timely.
NP
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Nicole P.
Mayer, AZ
2022 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/11/2022
Service Type: Maintenance
verified customerVerified Customer
6
Category: Service
Did not fix my issue
I went in the needing my collision sensors, ABS sensors fixed, no Working cruise control, no downhill assist, no traction control. I came out with them telling me it’s just dirty sensors, so after 5 miles of leaving the dealership all lights came back on, took it to a car wash, didn’t fix it. So I have no collision sensors, cruise control, traction control until I can take it to another facility to be checked.
Frank S. from Hyundai of Cottonwood responded on 03/11/2022 11:25 AM

We are very sorry that we did not solve the isssue with your vehicle. We can offer to look at again and try to resolve the issues reference to all the warning lights that are coming on. Please call our Service Manager Vince Caminiti and he will address the issue with you.
Thnaks

CL
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Claire L.
Cornville, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Recall notice
Very courteous and professional.
BA
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Bill A.
Cottonwood, AZ
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Service
Customer service was great!
DP
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Doug P.
Dewey, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
No complaints
The service is fantastic. The dealership is clean & quiet.
The Hyundai brand for the price should have better quality products. Chrome on plastic is horrible, it peels off.
Electronic buttons on the steering wheel are horrible quality.
DB
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David B.
Sedona, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Capable efficient service
Easy to schedule appointment. Work was done in stated time, courteous staff.
DW
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Dennis W.
Cottonwood, AZ
2021 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/11/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Warranty maintenance
Short staffed so took a little longer than expected. Courteous and polite staff.
PM
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Paul M.
Star Valley, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Exceptional Service
Always get fantastic service
Verified Customer
Chino Valley, AZ
2018 Hyundai Santa Fe Sport
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/07/2022
Service Type: Maintenance
verified customerVerified Customer
2
Category: Service
Road Damage
Santa Fe had road damage to the Charcoal Canister, Parts needed to be ordered to complete the repair. Also car had engine light on before the road damage happened. Canister will be repaired once parts are in but the original engine light issues was not. Everything needs to be put right on the next service.
Would have been nice if car was clean
RK
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Rhonda K.
Cottonwood, AZ
2021 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service
Always great service, from the buying point to the service. I ALWAYS recommend Hyundai of cottonwood to my friends.
FM
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Frances M.
Cottonwood, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent service!
After experiencing a nightmare mechanic who damaged my car further, I brought my car to Hyundai and the staff was very sympathetic and helpful in repairing the car the way it should have been done initially. I will go to Hyundai first for repairs. I appreciate their integrity and honesty in helping me. Thank you very much!
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