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SureCritic / Hyundai Dealer / Hyundai of Glendale
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Hyundai of Glendale

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(2,130 Reviews)
57
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Score Details

5 stars
72%
4 stars
12%
3 stars
6%
2 stars
4%
1 star
5%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
141
Total ReScores™
4.6
ReScore™ Average
57
Net Promoter Score ®

Business Details

About

Hyundai of Glendale is your Los Angeles area dealership! We are located in Glendale, CA and serve Pasadena, Los Angeles, and Burbank Hyundai customers. Our current Management Team is committed to ensuring that every customer is treated with professionalism and integrity. Call us today to schedule an appointment! Hyundai of Glendale is your Los Angeles area dealership! We are located in Glendale, CA and serve Pasadena, Los Angeles, and Burbank Hyundai customers. Our current Management Team is committed to ensuring that every customer is treated with professionalism and integrity. Call us today to schedule an appointment!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(818) 222-8000
Opening in 1 minute
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Pacific Time (Us & Canada)
411 BRAND BLVD GLENDALE, CA 91204
Get Directions
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(2,130 Reviews)
Write a Review
Recent Reviews
WR
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William R.
Lancaster, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2024
10
Category: Service
Awesome service from salesman.
I was contacted in March to see if I would be interested in updating my 2022 Palisades with a new one.
After a conversation with salesman Michael Kerr, I setup a visit. He made a great offer that I could not refuse. After going over the process, I walked out happy with a new car. Thank you Michael.
BB
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Bernadette B.
Los Angeles, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/29/2024
0
Category: Service
Deceitful and Negligent
I had my car serviced (oil change and tire rotation) on November 2nd and was told my brake pads were both at 5mm and wouldn’t need to be replaced for at least another few months. Today (11/29), my brakes started grinding, so I took my car to Pep Boys only to find that my brake pads were both at 2 and 3 mm. I find it hard to believe that in less than a month I shaved off over 2 mm, and I believe I was deceived by the mechanics in order to rack up a higher eventual cost of repair. I spent $488 at Pep Boys to replace both front brake pads, both front rotors (those were also destroyed and no note was made on my service documentation from Hyundai), and get new brake fluid. At the Hyundai dealership, I was quoted $475.

I am so disappointed with the service I received, and if I had known my pads were this bad I could’ve gotten my brake pads replaced sooner without damaging the rotors. However, I’m sure the goal was for me to take it back to them when the rotors and pads wore out so they could charge me extra for their gross negligence and deception. SO scummy.
KK
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kyu k.
Los Angeles, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/29/2024
0
Category: Service
Never receive 2nd Key
never receive 2nd key, and end up charge extra from dealer, scam
KK
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Kyu K.
Los Angeles, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/29/2024
0
Category: Service
Scammer watch out
They gave only one key for lease and they will charge $500 at the end.
Scammer sales man working, will keep say "its ok Its ok" and end up charge
CM
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Claudia M.
Glendale, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/12/2023
0
Category: Service
Recall fix for engine
This dealership has been giving us the run around since March 23. It's October. They are supposed to replace the engine as it burns thru oil in a month. Don't trust these guys. The lawsuit was settled and they don't take responsibility for their lousy products. Criminal element here. Stay away. And never ever buy a hyundai.
KV
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Kellee V.
Los Angeles, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2023
10
Category: Service
Best car buying experience ever!
Mark Young at Hyundai of Glendale is hands down the best car salesman I’ve ever met. He’s funny, not pushy, honest, and super knowledgeable. I’d highly recommend working with Mark!
HS
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Haroot S.
Sunland, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/22/2023
0
Category: Service
Service
I took my car for noise they couldn’t fixed and they kept 2weeks and noise got more loud worse service no management I don’t recommend take the car there they don’t have knowledge about the car
Verified Customer
Pasadena, CA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Good service
Good service
KENNETH R W., Fixed operations Dir from Hyundai of Glendale responded on 04/11/2022 07:58 AM

THANK YOU FOR YOUR REVIEW

SINCERELY;

Ken Winter
Fixed operations Dir
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Verified Customer
Los Angeles, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Service
Arlene was very knowledgable and helpful as always!
KENNETH R W., Fixed operations Dir from Hyundai of Glendale responded on 04/05/2022 04:20 PM

THANK YOU FOR YOUR REVIEW

SINCERELY;

Ken Winter
Fixed operations Dir
Verified Customer
Los Angeles, CA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Best Service
Henry was very helpful and answered all my questions! I will definitely go to him again to get my service done
KENNETH R W., Fixed operations Dir from Hyundai of Glendale responded on 04/05/2022 07:45 AM

THANK YOU FOR YOUR REVIEW

SINCERELY;

Ken Winter
Fixed operations Dir
PH
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Philip H.
Los Angeles, CA
2022 Hyundai Tucson Hev
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/02/2022
Service Type: Maintenance
verified customerVerified Customer
3
Category: Service
Auto services
Need trading and upgrade
KENNETH R W., Fixed operations Dir from Hyundai of Glendale responded on 04/04/2022 07:59 AM

THANK YOU

Ken Winter
Fixed operations Dir
Verified Customer
Burbank, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good resolution of a complex repair situation
The first time I brought my car in for repairs ("check engine" light was on and car vibrated), they followed the manufacturer's protocols and told me to bring the car back if the problem recurred. It did recur, I brought the car back for additional repairs damage to the wiring, caused by an animal, was discovered. My insurance company covered the cost of the repair after I had paid the deductible. Glendale Hyundai worked with me and the insurer to complete the repairs. The only difficulty was in obtaining one of the replacement parts.
KENNETH R W., Fixed operations Dir from Hyundai of Glendale responded on 04/02/2022 08:39 AM

THANK YOU FOR YOUR REVIEW

SINCERELY;

Ken Winter
Fixed operations Dir
Verified Customer
Glendale, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service
Arlene is a great very customer oriented!
KENNETH R W., Fixed operations Dir from Hyundai of Glendale responded on 03/30/2022 10:58 AM

THANK YOU FOR YOUR REVIEW

SINCERELY;

Ken Winter
Fixed operations Dir
Verified Customer
Los Angeles, CA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Customer Service
Everything was done in a timely manner, the employees were polite and professional, explained every single step and gave me reasonable estimations for repairs. I was very happy about my experience.
KENNETH R W., Fixed operations Dir from Hyundai of Glendale responded on 03/29/2022 03:48 PM

Thank you

Sincerely;

Ken Winter
Fixed operations Dir
GC
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Gilbert C.
Los Angeles, CA
2020 Hyundai Kona
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
1
Category: Service
Front desk people are so rude and unpolite
They didn't greet you, they never explain the maintenance received and if you asked them they get anger and very rude, I don't recommend this dealer for service
KENNETH R W., Fixed operations Dir from Hyundai of Glendale responded on 03/28/2022 02:32 PM

OK

Ken Winter
Fixed operations Dir
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