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Hyundai of Yakima

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(555 Reviews)
81
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
4
Total ReScores
4.3
ReScore Average
81
Net Promoter Score ®

Business Details

About

The Hyundai of Yaskima service center is staffed with expert technicians and will provide you the best quality Hyundai repair and maintenance. The Hyundai of Yaskima service center is staffed with expert technicians and will provide you the best quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(509) 248-1500

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
3204 Fruitvale Boulevard Yakima, WA 98902
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(555 Reviews)

Verified Customer
Leavenworth, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/19/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Quality work
Good work. Helpful service rep. Slow invoice prep.
Robert M., Service Manager from Hyundai of Yakima responded on 03/21/2022 06:52 PM

Thank you for responding to our survey and for the feedback. I will address this issue that you had with my advisors.
Bob Melton
Hyundai of Yakima


AC
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Angela C.
Bellevue, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Quick and effective!
I was able to get in the business day after I made the appointment. Check in was swift and effective, with all of my details on hand even though I’ve never been to the dealership. They took exactly the amount of time they told me they would or perhaps a little bit less. Completed the expected service and also an additional one I had requested.
Robert M., Service Manager from Hyundai of Yakima responded on 03/16/2022 05:54 PM

Thank you for the great comments and 5-star review.
Bob Melton
Hyundai of Yakima


MS
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Mark S.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Schedule service
Awesome experience. They do an awesome job and the staff is wonderful to work with.
Robert M., Service Manager from Hyundai of Yakima responded on 03/15/2022 03:57 PM

Thank you for the nice comments and great review of our service team.
Bob Melton
Hyundai of Yakima


KA
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Kelly A.
Goldendale, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/11/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Nope, Never Again
I'll never buy a Hyundai again due to Hyundai of America. Cheaters and liars.

DB
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Delores B.
Cle Elum, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Good service
Great vehicles, good dealership and service technicians. I recommend Hyundai to anyone looking for value
Robert M., Service Manager from Hyundai of Yakima responded on 03/10/2022 03:11 PM

Thank you for the nice comments and 5-star review about your recent service experience. Next time you are in we will show you where to coffee and water are, also where the vending machines are at.  
Bob Melton
Hyundai of Yakima


RH
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Robert H.
Ellensburg, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service was friendly and efficient. Visited with Al Lopez and Darin Archer, salespeople, about getting a new Tucson. Great dealership.
I will not shop for a new car other than Hyundai and I will only shop for new Hyundais at Hyundai of Yakima and my salespeople will be either or both Al and Darin.
Robert M., Service Manager from Hyundai of Yakima responded on 03/04/2022 05:06 PM

Thank you for the great comments and 5-star review about your experiences with our dealership.
Bob Melton
Hyundai of Yakima


DA
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Darlene A.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Routine lube service
good service and helpful personnel
Robert M., Service Manager from Hyundai of Yakima responded on 03/04/2022 05:08 PM

Thank you for the nice comments and great review score from your recent experience with our team
Bob Melton
Hyundai of Yakima


JW
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Jack W.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
very easy and very courteous
no surprises
Robert M., Service Manager from Hyundai of Yakima responded on 02/21/2022 05:07 PM

Thank you for the nice comments in your review and for the great score.
Bob Melton
Hyundai of Yakima


Verified Customer
Yakima, WA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/16/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Oil change
Price increase. No window sticker for next due date/mileage.
Robert M., Service Manager from Hyundai of Yakima responded on 02/17/2022 10:43 AM

Thank for completing our survey and for the feedback. I apologize that there was not a window sticker and would be happy to make another one for you--just stop by at your convenience. Yes, the price of the service did increase but is still remains competitive.
Bob Melton
Hyundai of Yakima


NR
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Nancy R.
Pasco, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Oil Change
I arrived early & thought I would have to wait a much longer time than I did to have my oil changed. But I was very surprised to get my car back within a very short time. Awesome! The price for an oil change is high but what isn't pricy now. At least the service was great!
Robert M., Service Manager from Hyundai of Yakima responded on 02/10/2022 07:01 AM

Thank you for the great 5-star review. I am glad that we were able to get your service completed sooner than you expected.
Bob Melton
Hyundai of Yakima


Verified Customer
Chelan, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Awesome service
The service department was always available to answer any of my questions and was able to provide me accurate timelines.
Robert M., Service Manager from Hyundai of Yakima responded on 02/07/2022 05:55 PM

Thank you for the 5-star review and nice comments about your experience with our team.
Bob Melton
Hyundai of Yakima


RE
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Randy E.
Zillah, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Service Department
I faithfully take my car to Carey Motors to be serviced. Andy Jones in the service department is excellent. He works hard for the customers and has time to answer my questions.
Thanks Andy.
Robert M., Service Manager from Hyundai of Yakima responded on 02/04/2022 02:40 PM

Thank you for the nice comments about our team member and for the great review score.
Bob Melton
Hyundai of Yakima


HW
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Howard W.
Ellensburg, WA
2022 Hyundai Ioniq Hev
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/03/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Great experience
Everything I expected Great people
Robert M., Service Manager from Hyundai of Yakima responded on 02/04/2022 04:01 PM

Thank you for the nice comments and great review about your recent service with us.
Bob Melton
Hyundai of Yakima


Verified Customer
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Warranty work at Christmas??
Kevin, in the service department went way beyond what an dealership would expect from their employees.
Robert M., Service Manager from Hyundai of Yakima responded on 02/02/2022 10:06 AM

Thank you for the great comments about Kevin and the service team. We also appreciate the 5-star review. We are glad to hear that we exceeded you expectations.
Bob Melton
Hyundai of Yakima


BB
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Brent B.
Yakima, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/30/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Better than expected.
I had contacted the service department in June of 2021 about the service of the recall and they said they would get back to me when the parts became available. They never called, so I decided to go to the service department and find out when They would have the parts in, that was in January 2022 !
Robert M., Service Manager from Hyundai of Yakima responded on 01/31/2022 12:26 PM

Thank you for responding to our survey about your recent experience with us. I am sorry that you were not contacted when parts were made available. We have updated our processes to reduce this from happening in the future.
Bob Melton
Hyundai of Yakima


Displaying Review 1 - 15 of 555 in total
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