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SureCritic / J & D Automotive
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J & D Automotive

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(367 Reviews)
100
Write a Review
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Score Details

5 stars
82%
4 stars
11%
3 stars
2%
2 stars
1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
100
Net Promoter Score ®

Business Details

Categories
Contact
(530) 221-2220
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
2265 Hartnell Avenue Redding, CA 96002-2323
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J & D Automotive's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(367 Reviews)
Write a Review
Recent Reviews
MF
Mike F.
Shasta Lake, CA
Chevrolet Cruze
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2024
verified customerVerified Customer
Category: Service
Mike said they're understanding and attempt to troubleshoot.
Recommended
RS
Richard S.
Redding, CA
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2024
verified customerVerified Customer
Category: Service
Richard said they did great service.
Recommended
DD
Dennis D.
Anderson, CA
Chevrolet RV Cutaway
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2023
verified customerVerified Customer
Category: Service
Spoke with Leann. She said the staff was honest and did good work.
Recommended
TP
Teresa P.
Redding, CA
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2023
verified customerVerified Customer
Category: Service
Teresa said they were honest and they had good prices.
Recommended
JD
John D.
California
Chevrolet Silverado SS
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/31/2023
verified customerVerified Customer
Category: Service
John said they got him in fast and got it done fast, but the final price was $2000 over the estimate. He did add an $800 service, which they said was going to be $5000. When he got the bill, it was $7,700. He would recommend the service but not the price.
Recommended
JM
Julia M.
Redding, CA
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2023
verified customerVerified Customer
Category: Service
Julia said she had a pretty solid experience, she was really appreciated that they were able to see her on quick notice. There was an issue where it was making a noise and the mechanic said he thought it would be because of the bearings, and she didn't get a complete answer when she asked the cost. She did have a positive experience and will be going back for more work to be done.
Recommended
JR
Juan R.
Redding, CA
Toyota Sequoia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2023
verified customerVerified Customer
Category: Service
Juan said they made everything super simple, they did everything very quickly, and it all went very smoothly.
Recommended
SA
Susan A.
Redding, CA
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2023
verified customerVerified Customer
Category: Service
Susan said the service, the people, all of the above. She thought they were a little expensive for her Toyota to have an oil change. Other than that, everything was fine.
Recommended
Sandi P. from J & D Automotive responded on 09/19/2023 12:44 PM

Thank you for your kind review.  We do strive to keep customer costs as low as possible in today's economy.  We do appreciate your business and we hope to be able to serve your vehicle needs in the future.

Sandra Popoff
MP
Mickly P.
Oak Run, CA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2023
verified customerVerified Customer
Category: Service
Spoke with Michael. He said everything was fine and prompt, and good. He did request that the tail lights would be fixed, but they were not. He wasn't charged for it, but it wasn't done. He said the turnaround time was quick, they were professional and good, and the work that was done was really good. It was complex and they fixed it up really fast.
Recommended
MN
McKenzie N.
Redding, CA
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2023
verified customerVerified Customer
Category: Service
McKenzie said it was great customer service.
Recommended
CD
Cecil D.
Redding, CA
Ford Edge
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/10/2023
verified customerVerified Customer
Category: Service
Cecil said that they did a smog check, which also requires an air pressure check on tires by law, and he had high pressure in his tire after being checked, which he did not appreciate.
Recommended
KH
Kristin H.
Redding, CA
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2023
verified customerVerified Customer
Category: Service
Spoke with Stacy. He said they were very nice.
Recommended
Sandi P. from J & D Automotive responded on 07/20/2023 04:07 PM

Thank you for your kind review, Kristin! We are so glad to hear that you spoke with Stacy and that he said we were nice. We value your business, and we strive to provide a positive experience every time. If there is anything else we can do to make your visit even better, please let us know!

MJ
Matt J.
Eureka, CA
Ford Ranger
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/19/2023
verified customerVerified Customer
Category: Service
Matt said they did some of the repairs without calling him first. He said he did give them a cost amount to stay within, but he was hoping to get a call from them.
Recommended
Sandi P. from J & D Automotive responded on 07/20/2023 04:07 PM

Thank you for taking the time to leave your feedback, Matt. We apologize to you for not calling first before doing any repairs. We understand how it can be frustrating when there is an unexpected cost. We value customer satisfaction and we'll make sure to call you first before doing any repairs in the future.

WK
Wayne K.
Redding, CA
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2023
verified customerVerified Customer
Category: Service
Wayne said everything was good.
Recommended
Sandi P. from J & D Automotive responded on 07/19/2023 06:20 AM

Thank you, Wayne, for your positive review! We're glad to have been able to help you out and we appreciate you choosing J & D Automotive!

DH
David H.
Redding, CA
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2023
verified customerVerified Customer
Category: Service
David said they did a good job, they were excellent people to talk to and go through the steps of fixing it.
Recommended
Sandi P. from J & D Automotive responded on 07/19/2023 06:20 AM

Thank you for the 5 star rating, David! We are so glad to hear that our technicians and staff provided you with the excellent service you deserved. We strive to provide excellent customer service and we are so glad that you had a positive experience with us.

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