After months of my previous mechanic trying to fix the engine on my Escape and eventually replacing the engine to no avail, we gave up and took it to J & H at the recommendation of a friend. John had it diagnosed and fixed in a matter of a couple of days. Since then, we have brought him other vehicle issues, and he has done great work at fair prices and in a timely manner. We're really happy to have found J & H!
DH
David H.
Seattle, WA
09/04/2019
Honest!
This past spring, the A/C in my wife's van quit working. No A/C in the summer makes the van useless to us because it's mainly used to transport dogs to race meets and such, which you simply cannot do safely in 90+ temps.
We took the van to a shop that had been recommended to us and they told us that we needed to replace the entire system, compressor, condenser and some other major part to the tune of $1800. We couldn't afford the $1800 as we're retired folks on a limited income so we took the van home and hardly used it all summer.
The shop told me that they had a used condenser and tried hooking it up to our car and it still didn't worked so we need new system. Now I'm not a stupid man and I have been an auto mechanic and a heavy equipment mechanic for 6 years in a past life, so I do know a little something about cars. That did not sound like a proper diagnosis to me since they didn't seem like they had checked for loose wires, fuses, relays, etc. and there was evidence of rodent activity under the hood, so a chewed through wire seemed like a real possibility.
After losing the practical use of the van for the entire summer, we got the $1800 together but I took it to a different shop, one that my Uber passengers recommended as good mechanics and honest. (J&H Automotive in Lacey. Whenever I would pick up a passenger at an auto shop I would ask them about the shop and if they recommended it.)
They did a proper diagnosis and found that the relay had been removed and was unhooked and upside down. They replaced the relay in it's socket and bingo. A/C! The Schrader valve was leaking and they replaced it when they recharged the system.
Total cost including charging the system: $120. Charge for the BS diagnosis from the other shop was $290. That's right, they diagnosed it AND fixed it for less than half what we were charged by the lying bastards that pulled the relay.
I've found an honest mechanic and I will be a loyal J&H customer from now on.
Car sounded awful. Was alternator. John knew what it was as soon as he listened to it. Left car right then & picked it a short while later. Thanks John!
Recommended
AS
Andrew S.
Ford Pickup
12/24/2013
Verified Customer
Category: Service
Andrew said he has been going to this business for years. He trusts them. The prices are good.
Brittany said she likes the business a lot. They always have been really good to her and treat her well. Her vehicle is always better after they work on it. She mentioned they do not speak down to her.
Rebecca said the facility did a great job. She asked them to call her back about an estimate on other work that needs to be done, but they have not called her yet.
Recommended
KC
Kris C.
Olympia, WA
Saturn L200
08/14/2013
Verified Customer
Category: Service
Kris said he was satisfied. The personnel really helped him.
Miranda said they had availability for her and they were all friendly.
Recommended
CT
Carlo T.
Lacey, WA
Nissan Pulsar NX
08/07/2013
Verified Customer
Category: Service
Carlo said he is still trying to figure out if they need to modify his last repair. The coolant flush might not have worked because the vehicle is still overheating.
Recommended
SL
Steve L.
Olympia, WA
Chevrolet Silverado
08/07/2013
Verified Customer
Category: Service
Steve said this business always does the work he asks of them promptly and they explain things really well before they do them without trying to oversell the services.
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