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Japanese Auto Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(187 Reviews)
88
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
4.0
ReScore Average
88
Net Promoter Score ®

Business Details

About

People are constantly searching and asking "Where can I find a quality and trustworthy auto repair near me?". At our Japanese Auto Repair Suwanee location, the objective is to repair your vehicle better than factory quality standards at affordable prices. Our car service mechanics use the latest state-of-the-art diagnostic and test People are constantly searching and asking "Where can I find a quality and trustworthy auto repair near me?". At our Japanese Auto Repair Suwanee location, the objective is to repair your vehicle better than factory quality standards at affordable prices. Our car service mechanics use the latest state-of-the-art diagnostic and test equipment supervised by a Mechanical Engineer with a Masters Degree and over 30 years of experience. Our highly trained, ASE certified factory technicians share in the JAR sentiment that you and your vehicle deserve only the best of care. Having served Suwanee, Georgia and the surrounding cities for years, we are the area’s trusted dealer alternative. Learn more about our auto service in Suwanee, GA and see why so many customers trust us with all of their Japanese car repair needs. WE ACCEPT ALL LOCAL COMPETITOR COUPONS & ALL EXTENDED WARRANTIES. ...more

Categories
Auto Maintenance, Import Auto Repair, Oil Change
Contact
(678) 541-5700

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
2355 Mall Of Georgia Buford, GA 30519
Japanese Auto Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(187 Reviews)

TC
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TESSIE C.
Buford, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2025
verified customerVerified Customer
9
Oil leak
Japanese Auto Repair performed a diagnosis on my 2014 Buick Verano and discovered that my valve cover and timing cover had a leak, so they recommended resealing. So I had the work done on my car and so far I'm happy. I dropped it off in the morning and was able to pick it back up the next day before closing. Also they provided me a lo er car, I was very thankful for that. Great customer service! I will go back again!
SHAD H. from Japanese Auto Repair responded on 01/29/2025 08:17 AM

 
Hi Tessie,

Thank you so much for your kind words and your 5-star review! We're thrilled to hear that you're happy with the work we did on your Buick Verano and that the service met your expectations. It's always our goal to provide excellent customer service, and we're glad we could assist with the loaner car to make your experience even more convenient. We look forward to seeing you again whenever you need us!

Thanks again for choosing us!

Best regards,
The Japanese Auto Repair Team


TR
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TERRY R.
Lawrenceville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2025
verified customerVerified Customer
10
Great service as always!
Very professional operation and timely service
SHAD H. from Japanese Auto Repair responded on 01/20/2025 11:36 AM

Thank you so much for your 5-star review, Terry! We're thrilled to hear that you were pleased with our professionalism and timely service. We always strive to provide the best experience for our customers, and your feedback means a lot to us. We look forward to serving you again in the future!


Verified Customer
Buford, GA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/03/2025
verified customerVerified Customer
4
Need better communication
Everyone is very nice. However, I left the dealership for poor communication and I’m having same issue here. No good communication on what was inspected and how my car is. The answer is get is “if anything had been wrong they would have called you”. That doesn’t tell me how much wear on my breaks or where my tires are in wear. This should be clearly communicated with recommendations. I had to go back and ask for this information because none of it was on receipt or write up.
SHAD H. from Japanese Auto Repair responded on 01/17/2025 06:08 AM

Dear Shanon,
Thank you for sharing your feedback with us. We appreciate your kind words about our team and are sorry to hear about your experience regarding communication.

At Japanese Auto Repair, we strive to provide thorough and transparent service to all our customers. We apologize if our communication fell short during your recent visit. Your concerns are valid, and we understand the importance of clearly communicating inspection details and recommendations.

We are taking your feedback seriously and will use it to improve our processes to ensure that comprehensive information about your vehicle's condition is readily available and clearly communicated in the future. Our goal is to always provide you with the information you need to make informed decisions about your car's maintenance and repairs.

Please feel free to reach out to us directly if there's anything else we can assist you with. We value your business and hope to have the opportunity to better serve you in the future.


Verified Customer
Lawrenceville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2024
verified customerVerified Customer
10
Fantastic service
Couldn't be happier with the service at JAR. They explained everything clearly and did a top-notch job on my car repairs. Highly recommend them to anyone needing auto repairs.
SHAD H. from Japanese Auto Repair responded on 01/03/2025 09:15 AM

Thank you so much for the amazing review! We’re thrilled to hear that you’re happy with the service at JAR. Our team strives to provide clear explanations and top-quality repairs, so it’s wonderful to know we met your expectations. Your recommendation means a lot to us, and we’re here for any future auto repair needs!

Best regards,
The JAR Team


JF
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JEFF F.
Buford, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2024
verified customerVerified Customer
10
Great service. 1st time customer
Patrick took care of me from the moment I walked in. Allowed me to explain what is going on and needed, then at the end of the day did not try to sell me something I didn’t need. No hassle and great service!
SHAD H. from Japanese Auto Repair responded on 12/30/2024 02:31 PM

Thank you for the fantastic 5-star review! We're so glad to hear that Patrick provided you with such great service from start to finish. It's always our goal to listen to our customers, provide honest recommendations, and ensure a hassle-free experience. We truly appreciate your trust in us and look forward to helping you with your future auto repair needs. Thanks again for choosing Japanese Auto Repair!


AS
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ABOLADE S.
Buford, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2024
verified customerVerified Customer
10
please yall patronize them.
They detected what was wrong with my car in no time, very effective and nice workers.
SHAD H. from Japanese Auto Repair responded on 12/27/2024 11:04 AM

Thank you so much for the kind words, Abolade! We're thrilled to hear that our team was able to quickly detect the issue with your Lexus RX 350 and provide you with effective service. We always strive to make sure our customers have a positive experience, and your 5-star review means a lot to us. We appreciate your feedback and look forward to serving you again in the future!

Best regards,
Japanese Auto Repair Team


EA
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ERIC A.
Buford, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2024
verified customerVerified Customer
10
Efficient, great customer service, reasonable prices!
They were able to diagnose the issue with my car very quickly and I had my car back within a day with all repairs completed. Very polite and helpful staff. Reasonable prices. Work was done effectively and efficiently. Will definitely bring my car back in the future!
SHAD H. from Japanese Auto Repair responded on 12/16/2024 12:49 PM

Thank you so much for your fantastic 5-star review, Eric! We're thrilled to hear that we were able to diagnose and repair your car quickly and efficiently. Providing excellent service with reasonable prices is always our goal, and we're glad our team met your expectations. We truly appreciate your kind words and look forward to serving you and your car again in the future!


BR
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BIANCA R.
Hoschton, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2024
verified customerVerified Customer
10
Knowledgeable and Honest
I had another excellent experience at Japanese Auto Repair. I took my Infiniti QX60 for a complete work due at 105,000 miles. I love dealing with them because I know they never sell you what you don't need. I wouldn't take my care anywhere else.
SHAD H. from Japanese Auto Repair responded on 12/16/2024 12:48 PM

Thank you so much for your amazing 5-star review, Bianca! We're thrilled to hear that you had another excellent experience with us. It's always our goal to provide honest, reliable service, and we're so glad you appreciate our approach. We’re honored that you trust us with your Infiniti QX60 and look forward to continuing to take care of your vehicle for many miles to come! If you ever need anything else, don't hesitate to reach out!
 
 
 
 
 


LR
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LARRY R.
Lawrenceville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2024
verified customerVerified Customer
10
Experience with Japanese Auto Repair was GREAT!!!!
I took my car to Japanese Auto Repair to have the valve cover gaskets replaced. The Infiniti dealer had previously mentioned to me that it needed to be done and their price was $1250. Japanese Auto Repair did it for half that price and shuttled me to and from home so I wouldn’t have to wait at the repair shop. Great service! Great communication, great customer service, very knowledgeable and skilled technicians and and mechanic mechanics! I highly recommend them for any car repair/service needs.
SHAD H. from Japanese Auto Repair responded on 12/16/2024 12:51 PM

Thank you so much for your incredible 5-star review, Larry! We're so glad to hear that you had a positive experience with us. It’s great that we could save you money while providing excellent service, and we’re happy our shuttle service made your visit more convenient. We truly appreciate your kind words about our communication, customer service, and skilled technicians. It means a lot to know you trust us with your vehicle, and we look forward to assisting you with any future repair or service needs. Thank you for the recommendation!


CN
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CHAD N.
Buford, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2024
verified customerVerified Customer
10
Always a pleasure
Had another great experience with JAR. They let me do a drop off 30 min before closing time. Had my car back to me in no time. Thanks again for your professional and great service!
SHAD H. from Japanese Auto Repair responded on 12/12/2024 09:10 AM

Thank you so much for sharing your experience! We're thrilled to hear that we could accommodate your drop-off and get your car back to you quickly. Providing professional and convenient service is always our goal. We truly appreciate your kind words and look forward to helping you again in the future! ??


TL
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TANYA L.
Braselton, GA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/03/2024
verified customerVerified Customer
9
They got my car done earlier than I anticipated.
I’ve been getting my service for car from them for three years. They are very reasonable when it comes to prices than dealerships.
SHAD H. from Japanese Auto Repair responded on 12/12/2024 09:10 AM

Thank you for your loyalty over the past three years and for sharing such a great review! We're delighted to hear that you've found our pricing reasonable compared to dealerships. Providing quality service at fair prices is one of our top priorities. We truly appreciate your continued trust and look forward to keeping your car running smoothly for years to come! ??


MR
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MARY R.
Auburn, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2024
verified customerVerified Customer
10
Great service
Was able to get appointment and work done in a timely manner.
SHAD H. from Japanese Auto Repair responded on 12/12/2024 09:09 AM

Thank you so much for the wonderful review! We're thrilled to hear that we could accommodate your appointment and complete the work promptly. Your time is valuable, and we're always here to provide efficient and reliable service. We look forward to serving you again in the future! ?✨


TT
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TONY T.
Buford, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2024
verified customerVerified Customer
10
Tony T.
Impressed with the quality of service and the experience level of their mechanics. With all of the family vehicles we have taken to JAR's from a basic oil changes to installing new transmission, air struts system and now an engine have been flawless to date. Jar's merticulus concerns and dedication to detail is appreciated.

Again Thanks.
SHAD H. from Japanese Auto Repair responded on 11/22/2024 06:48 AM

Hi Tony. Thank you so much for not only leaving us an amazing 5 Star Review, but also for trusting us with your family's vehicle repairs. We are so glad to know that our services have kept your vehicles running smoothly and without any issues. We look forward to servicing them for years to come!


KL
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KEVIN L.
Lawrenceville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2024
verified customerVerified Customer
9
Fixed me right up!
Fixed my 2009 Toyota Camry right up and were very friendly and professional.
SHAD H. from Japanese Auto Repair responded on 11/19/2024 08:01 AM

Hi Kevin! Thank you for the awesome 5 Star Review and thanks for trusting us with your Camry. We are so glad to hear that everything went great and that you had a wonderful experience. See you next time!


Verified Customer
Dacula, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2024
verified customerVerified Customer
10
Car inspections
JAR is a company that can inspect your vehicle and recommend a course of action to prevent further mechanical issues. I have learned that knowledge, experience and honesty is important and you want a company that will provide those services.
SHAD H. from Japanese Auto Repair responded on 11/11/2024 07:12 AM

Thank you for this amazing 5 Star Review! We love being known for our honesty and integrity in business. We are so glad that you trust us with your vehicle and look forward to servicing it for many years to come!


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