business image

Japanese Auto Repair

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(200 Reviews)
87
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
4.0
ReScore Average
87
Net Promoter Score ®

Business Details

About

People are constantly searching and asking "Where can I find a quality and trustworthy auto repair near me?". At our Japanese Auto Repair Suwanee location, the objective is to repair your vehicle better than factory quality standards at affordable prices. Our car service mechanics use the latest state-of-the-art diagnostic and test People are constantly searching and asking "Where can I find a quality and trustworthy auto repair near me?". At our Japanese Auto Repair Suwanee location, the objective is to repair your vehicle better than factory quality standards at affordable prices. Our car service mechanics use the latest state-of-the-art diagnostic and test equipment supervised by a Mechanical Engineer with a Masters Degree and over 30 years of experience. Our highly trained, ASE certified factory technicians share in the JAR sentiment that you and your vehicle deserve only the best of care. Having served Suwanee, Georgia and the surrounding cities for years, we are the area’s trusted dealer alternative. Learn more about our auto service in Suwanee, GA and see why so many customers trust us with all of their Japanese car repair needs. WE ACCEPT ALL LOCAL COMPETITOR COUPONS & ALL EXTENDED WARRANTIES. ...more

Categories
Auto Maintenance, Import Auto Repair, Oil Change
Contact
(678) 541-5700

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
2355 Mall Of Georgia Buford, GA 30519
Japanese Auto Repair's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(200 Reviews)

TH
gravatar
TAMARIOUS H.
Lawrenceville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2025
verified customerVerified Customer
8
Quick and professional service!!
Service from Patrick was very friendly and professional. I felt good about interaction. Looking forward to doing more business with JAR!
SHAD H. from Japanese Auto Repair responded on 04/23/2025 12:14 PM

Hi Tamarious,

Thank you so much for the fantastic 5-star review! We're thrilled to hear that Patrick provided a friendly and professional experience—we’ll be sure to pass along your kind words to him. We're glad you felt good about the interaction, and we truly appreciate your trust in Japanese Auto Repair. Looking forward to seeing you again and continuing to provide top-notch service!

Best regards,
The JAR Team


SK
gravatar
STEVEN K.
Pompano Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
great service...
While traveling from North GA. to South Florida, I was in need of a shop to quickly fix my 2005 Tundra, that a was running warm. JAR quickly diagnosed it as a bad radiator, got a replacement on a Saturday, and had me back on the road to Ft. Lauderdale within a few hours
SHAD H. from Japanese Auto Repair responded on 04/18/2025 01:57 PM

Hi Steven,

Thank you so much for the fantastic 5-star review! We’re glad we could help get your 2005 Tundra back in top shape and have you safely back on the road to Ft. Lauderdale. It was a pleasure to assist you, especially knowing you were far from home. We always aim to provide fast, reliable service—especially in situations like yours—and we’re thrilled we could deliver that when you needed it most.

Safe travels, and if you're ever passing through again, don't hesitate to stop by!

Best regards,
The Team at Japanese Auto Repair


HF
gravatar
HEATH F.
Buford, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2025
verified customerVerified Customer
10
Trust is rare
Trust Shad and his people with both my kids vehicles. With kids getting older and being on their own more, it’s a weight off my shoulders to know that they are going to be safe!
SHAD H. from Japanese Auto Repair responded on 04/15/2025 02:11 PM

Hi Heath,

Thank you so much for the wonderful review! It truly means a lot to know you trust Shad and the team with your kids’ vehicles. We understand how important it is for parents to have peace of mind, especially as kids gain more independence. We're honored to play a part in keeping them safe on the road. Always here when you need us!

— The Team at Japanese Auto Repair


DW
gravatar
DAVID W.
Buford, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
10
Honda Repair
This was my first visit to Japanese Auto Repair and it will not be my last. Everyone we dealt with went out of their way to ensure our experience was flawless. We will definitely be back and recommend to all of our friends and neighbors.
SHAD H. from Japanese Auto Repair responded on 04/11/2025 12:03 PM

Hi David,

Thank you so much for the fantastic 5-star review! We're thrilled to hear that your first visit to Japanese Auto Repair was such a positive experience. Our team works hard to make every visit seamless, and it's great to know we hit the mark. We truly appreciate your kind words, your recommendation, and your trust in us—we look forward to seeing you again and taking care of your vehicle in the future!

Best regards,
The Japanese Auto Repair Team


SR
gravatar
SUMATI R.
Flowery Branch, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
10
Old Costumer
I been going with them for years. I can’t tell you how helpful and knowledgeable they are. They understand your needs and won’t make you spend unnecessary money that your car doesn’t need. I own new cars in the last 11 years. In my experience I can tell you that if you go to a dealership they always looking for this and that service. Japanese Auto Care is not like that. I highly recommend them and you will not regret.
SHAD H. from Japanese Auto Repair responded on 04/09/2025 09:18 AM

Thank you so much for your kind words, Sumati! We're thrilled to hear that you've had such a positive experience with us over the years. Our team strives to provide honest, knowledgeable service, and it means a lot to know that we’ve earned your trust. We’re committed to making sure our customers receive the best care without any unnecessary costs. We truly appreciate your recommendation and look forward to continuing to serve you and your vehicles!


TS
gravatar
THOMAS S.
Bethlehem, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
10
Great experience
The experience was very comfortable in the waiting area.

The staff was courteous. They were receptive when I arrived and was ready to take my car at my scheduled appointment time.
SHAD H. from Japanese Auto Repair responded on 04/08/2025 01:07 PM

Thank you so much for your 5-star review, Thomas! We're thrilled to hear that you had a comfortable experience in our waiting area and that our staff was able to meet your needs promptly. We always strive to provide excellent service, and we're glad that we were able to make your visit seamless. We look forward to assisting you again in the future!


JG
gravatar
Josetta G.
Buford, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2025
10
Road trip
Took a newly purchased used car into this location and received an honest assessment of the car condition. They only found slight corrosion on the battery m. I appreciate this honesty which is why they service all of cars in household
SHAD H. from Japanese Auto Repair responded on 03/24/2025 05:47 AM

Thank you so much for the wonderful review, Josetta! We're so glad we could provide you with an honest and thorough assessment of your newly purchased car. It’s our priority to ensure our customers feel confident and informed, and we're thrilled that you trust us with all the cars in your household. We look forward to continuing to serve you in the future!

Best regards,
The Team at Japanese Auto Repair


SR
gravatar
SUMATI R.
Flowery Branch, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
10
Oil change
They are always great and good service
SHAD H. from Japanese Auto Repair responded on 03/13/2025 08:41 AM

Thank you so much, Sumati, for your kind words and for taking the time to leave a 5-star review! We're thrilled to hear that you’re always satisfied with our service. It’s our goal to provide the best care for your vehicle, and we're grateful for your continued trust. We look forward to serving you again soon!


MV
gravatar
MAX V.
Lawrenceville, GA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/23/2025
verified customerVerified Customer
7
Poor
Was told after items were added to my ticket that it would be done by close. It was done 40 minutes after close. The service advisor made a few unprofessional comments. He noticed me losing patience and told me “hey man I’m here late too ya know” as if I’m getting paid to be there like he is. Not a big deal but kinda dumb to say that to a customer as I am paying to be there. I witnessed the mechanic treat my truck fairly poorly when pulling out of the shop and also floored it on the test drive. Not a huge deal but not exactly professional business practice. I have always had exceptional service here and this is an outlier experience. No person or business is perfect so it will not impact my likelihood to look elsewhere for future service. JAR will continue to get my business, but if the dude with grey hair pisses me off again and I see them treating my mechanical baby like an old tractor again, I’ll probably be looking for another option.
SHAD H. from Japanese Auto Repair responded on 02/24/2025 01:34 PM

Thank you for speaking with me today. I'm glad we could address your concerns and take steps to ensure this doesn't happen again. I will follow up with an email regarding how to re-score your review.

Thank you,
Shad


GE
gravatar
GARY E.
Suwanee, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
Camry man
Always gives me great service .
SHAD H. from Japanese Auto Repair responded on 02/19/2025 07:26 AM

Hi Gary,

Thank you so much for the fantastic 5-star review! We're thrilled to hear that you've consistently had great service with us. We truly appreciate your trust and support. If you ever need anything in the future, don't hesitate to reach out – we're here to help!

Best regards,
The team at Japanese Auto Repair


KA
gravatar
KOFIE A.
Fairburn, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
Great, quick and excellent service!
Thank you for a great service for my Lexus GS
SHAD H. from Japanese Auto Repair responded on 02/18/2025 11:01 AM

Thank you so much, Kofie, for your wonderful 5-star review!
We're thrilled to hear that you had a great experience with us and that we could provide quick and excellent service for your Lexus GS. We appreciate your trust in Japanese Auto Repair and look forward to serving you again in the future!


JP
gravatar
JIMMY P.
Buford, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2025
verified customerVerified Customer
10
Brakes
Very friendly people, good customer service, professional and great service.
SHAD H. from Japanese Auto Repair responded on 02/18/2025 06:43 AM

Hi Jimmy, thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Our team works hard to provide top-notch service, and it means a lot to know that it showed. We truly appreciate your support and look forward to serving you again in the future! Safe driving!


JC
gravatar
JOHN C.
Buford, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
Fantastic, as always
No place better.
SHAD H. from Japanese Auto Repair responded on 02/14/2025 07:31 AM

Thank you so much, John!
We're thrilled to hear that your experience with us was fantastic, as always. We truly appreciate your loyalty and kind words. It's customers like you that make our job so rewarding. Looking forward to seeing you again soon—there's no place like here, and we're glad you feel the same! 😊


TC
gravatar
TESSIE C.
Buford, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2025
verified customerVerified Customer
9
Oil leak
Japanese Auto Repair performed a diagnosis on my 2014 Buick Verano and discovered that my valve cover and timing cover had a leak, so they recommended resealing. So I had the work done on my car and so far I'm happy. I dropped it off in the morning and was able to pick it back up the next day before closing. Also they provided me a lo er car, I was very thankful for that. Great customer service! I will go back again!
SHAD H. from Japanese Auto Repair responded on 01/29/2025 08:17 AM

 
Hi Tessie,

Thank you so much for your kind words and your 5-star review! We're thrilled to hear that you're happy with the work we did on your Buick Verano and that the service met your expectations. It's always our goal to provide excellent customer service, and we're glad we could assist with the loaner car to make your experience even more convenient. We look forward to seeing you again whenever you need us!

Thanks again for choosing us!

Best regards,
The Japanese Auto Repair Team


TR
gravatar
TERRY R.
Lawrenceville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2025
verified customerVerified Customer
10
Great service as always!
Very professional operation and timely service
SHAD H. from Japanese Auto Repair responded on 01/20/2025 11:36 AM

Thank you so much for your 5-star review, Terry! We're thrilled to hear that you were pleased with our professionalism and timely service. We always strive to provide the best experience for our customers, and your feedback means a lot to us. We look forward to serving you again in the future!

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.