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Japanese Carmasters

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(280 Reviews)
-100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores
4.0
ReScore Average
-100
Net Promoter Score ®

Business Details

About

We are specialists on all foreign and domestic automobiles. Our experienced service department will keep your vehicle in top shape. We use all the latest diagnostic technology to provide high-quality service and quick turnaround. Our highly skilled mechanics have years of experience. Most of all: they love cars and care about yours. We are specialists on all foreign and domestic automobiles. Our experienced service department will keep your vehicle in top shape. We use all the latest diagnostic technology to provide high-quality service and quick turnaround. Our highly skilled mechanics have years of experience. Most of all: they love cars and care about yours.

Categories
Car Maintenance, Oil Change, European Auto Repair
Contact
(858) 586-0222

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
7639 Carroll Rd Ste B San Diego, CA 92121
Japanese Carmasters' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(280 Reviews)

JB
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John B.
San Diego, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/17/2024
1
Told me that my car was 100%
Took my car in for an engine rebuild after they quoted me for 4-6 thousand just to have them call and say it was going to be over 10 thousand to fix I came back to pick up my car and take it to another shop and was told they could fix it for a 1000 after the owner looked at the new quote, I got the car back and was told it was back to factory specs just to have then engine start knock after less then 40 miles at the moment I’d recommend any other shop

RL
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Rene L.
San Diego, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/26/2019
Got hustled. Lost my car
I took my Mitsubishi Eclipse to Japanese Carmasters, to fix a whining sound, before moving to Pittsburgh. They said its the steering pump, and they can replace it for just $605. When I got the car back, it still had the same whining sound. This time they said its the alternator, and they can replace it for just $680. Sorry, I'm not falling for that again. Now I'm out of time, and can't justify transporting the car in this condition, so I had to sell my beautiful car for scrap. Thanks Japanese Carmasters for screwing me over.
Not Recommended

MB
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Marilyn B.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2019
Japanese Car Master
I highly recommend Japanese Car Masters. Excellent service from start to finish.Excellent technicians listen to all concerns and give detailed explanations of work to be done, even a print out if desired.
Professional, honest, and skilled mechanics. The very BEST customer service!
Recommended

DF
Daniel F.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2019
verified customerVerified Customer
Category: Service
Daniel said the staff has always been nice and honest.
Recommended

MS
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MARK S.
San Diego, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/22/2019
verified customerVerified Customer
good service & alignment
quick , easy in & out , no pain
thx
Recommended
Jeff A. from Japanese Carmasters responded on 01/22/2019 12:41 PM

Thank you! We always do our very best to make your visits pain free and easy.

Than's again,

Jeff


PO
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PATRICK O.
La Mesa, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2019
verified customerVerified Customer
JCM does work that leaves you feeling confident about their work, and not ripped off.
Excellent work, efficient, friendly and not dishonest.
Recommended
Jeff A. from Japanese Carmasters responded on 01/22/2019 12:44 PM

Thank you so much! We really appreciate you taking the time out to respond to these surveys and look forward to seeing you at your next scheduled service.


RP
Ramon P.
CA
BMW 328i
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2019
verified customerVerified Customer
Category: Service
Ramon said the employees were good, polite and fast.
Recommended
Jeff A. from Japanese Carmasters responded on 01/22/2019 12:44 PM

Thank you! We appreciate you!


LS
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LINDA S.
Ramona, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2019
verified customerVerified Customer
wonderful people taking care of customers
great place to take your care for honest fast service every time, your in and out with a job well done.
Recommended
Jeff A. from Japanese Carmasters responded on 01/14/2019 06:15 PM

Thank you so very much for the kind words! We appreciate you and look forward to seeing you in the future for needed car repairs and servicing.

Thanks again!


LD
Leo D.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2019
verified customerVerified Customer
Category: Service
Leo said he would recommend this business for service.
Recommended
Jeff A. from Japanese Carmasters responded on 01/22/2019 12:47 PM

Thank you very much! We appreciate you taking the time to answer these surveys. Looking forward to seeing you again.

Thanks, 

Jeff


DA
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DARRELL A.
San Diego, CA
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/11/2019
verified customerVerified Customer
Nissan Pathfinder rough idle when at a stop light or sign.
Thank you Jeff for taking the time to research and help me with my car. Thanks also for the loan a car while my car was at your shop.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/03/2019
My car still has an intermittent rough idle when at a stopped sign or light.
I am not sure what to say here, but I took my car in to have the rough idle looked at and it was not corrected. I have to call the shop and have them look at it again. I am hoping they can figure it out.
Recommended
Jeff A. from Japanese Carmasters responded on 01/04/2019 08:02 AM

Hi Darrell Please bring the car in so we can see whats happening. The only problem we had found when the car was here was a bad battery so we replaced it. While the vehicle was in the shop we never were able to duplicate to rough idle. We never want to just replace parts if we cant confirm a failure so we only replaced what we found bad. We will find the concern it may take a little time due to the fact that it is intermittent. 


MC
Mike C.
San Diego, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/28/2018
verified customerVerified Customer
Category: Service
Mike said the employees provided really good service. They completed the work fast. The service was a little expensive.
Recommended
Jeff A. from Japanese Carmasters responded on 01/02/2019 03:46 PM

Thank you Mike! We always do our very best to give you quality service at a fair price. 


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2018
verified customerVerified Customer
Best service in town
Great
Recommended
Jeff A. from Japanese Carmasters responded on 01/11/2019 08:27 AM

Thanks Mike!


MO
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MARTIN O.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2018
verified customerVerified Customer
2007 Subaru tune up
Great service as always. Won't take it anywhere else for service. Highly recommend for any Japanese car
Recommended
Jeff A. from Japanese Carmasters responded on 01/11/2019 08:35 AM

Thank you for allowing us to Tune up your Subaru! We appreciate you and look forward to seeing you for future Service and Repairs.


RR
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ROB R.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2018
verified customerVerified Customer
Great job
Thank you for your great job.
Recommended
Jeff A. from Japanese Carmasters responded on 01/11/2019 08:37 AM

Thank you, we appreciate the business & you taking the time out to survey us.

Thanks again!


TP
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TONY P.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2018
verified customerVerified Customer
Smog inspection.
Friendly and efficient service.
Recommended
Jeff A. from Japanese Carmasters responded on 11/29/2018 09:56 AM

Thank you for allowing us to Perform your Smog Inspection! We look forward to Servicing your vehicles and seeing you in the future.

Thanks again!


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