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Jeff Wyler Hyundai

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(789 Reviews)
36
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
Original Review
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
83
Total ReScores
4.4
ReScore Average
36
Net Promoter Score ®

Business Details

About

Jeff Wyler Hyundai offers the highest quality vehicle maintenance and service. Jeff Wyler Hyundai offers the highest quality vehicle maintenance and service.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(937) 325-4601

Business Hours

Mon
7:30 AM - 8:00 PM
Tue
7:30 AM - 8:00 PM
Wed
7:30 AM - 8:00 PM
Thu
7:30 AM - 8:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Eastern Time (Us & Canada)
1501 Hillcrest Ave Springfield, OH 45504
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(789 Reviews)

LC
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Lee C.
Springfield, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2023
4
Category: Service
Collision Dept/Patti
Patti Evans is the BEST!!! Top management should give her the highest award for her work ethic and customer relationship. I’ve been working with her since July 5th to get my vehicle repaired. She communicated with an out of state insurance company and myself. She kept me abreast along the way. She let me know about consumer rights. She’d call to update me, and when I came in to check, she knew me and greeted me by name with a smile and truthful words. She’s professional, friendly, knowledgeable and top notch! If it wasn’t for her I would have taken my business elsewhere!! Because of her I’d give the business an upgrade to low average rating. However, I’d give her a TEN!

MM
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Michael M.
Yellow Springs, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/14/2023
0
Category: Service
caught in the trap
My new Elantra threw a code regarding engine/drive train issue. I called Blue Link and the operator was able to see the code. She said it was important but not urgent. She got me an appointment at Jeff Wyler in Springfield (where I bought the car). So far, so good.
When I showed up, they asked whether I wanted to leave the vehicle or wait. This turned out to be an inside joke. I was informed that it could be up to 5 days before it was diagnosed. I asked for a loaner since this was a brand new car with 1100 miles on it. "We don't have any loaners." is not what I wanted to hear, When I said that this was my only transportation, they offered a ride home.
Now I'm at home with no transportation and no idea about when I'll get my car back. I'm thinking of using the Ohio lemon law to go back to square one. I like the vehicle but the service from Jeff Wyler is so far below the standard that I am left steaming.

VV
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VINCENT V.
Springfield, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/04/2022
0
Category: Service
2016 JEEP WRANGLER UNLIMITED
BOUGHT A JEEP IN MAY 2 DAYS LATER I HAD TO TAKE IT BACK BECAUSE OF OIL LEAK. AFTER I CALLED AROUND AND FOUND THE OIL PAN THEY FIXED IT. 5 MONTHS LATER I HAVE AN AXLE SEAL LEAK THEY SAY THIS IS NOT COVERED EVEN THOUGH I HAVE THE WORTHLESS 6 MONTH 6000 MILE ASSURANCE WARRANTY AND THEYH WANT TO CHARGE ME 179 FOR DIAGNOSTIC AND 938 TO FIX

JA
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Josh A.
Springfield, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/07/2022
0
Category: Service
Lousy
Didn’t want to help. My questions about my car annoyed them.

Verified Customer
Springfield, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great!
Oil change and recall performed in great time. Personnel was very Friendly and Kind.

MD
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Michael D.
North Lewisburg, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Maintenance
verified customerVerified Customer
6
Category: Service
Upset
I was upset to find out that I was charged $175 for filters when I could buy them for $10 and my husband could have changed them. It makes the “free” oil change not free.
JAMES R. from Jeff Wyler Hyundai responded on 03/24/2022 04:15 AM

THANKS FOR THE GREAT SURVEY MR. DOWELL.....JAMES

JARED M N. from Jeff Wyler Hyundai responded on 03/24/2022 04:15 AM

Thanks!


CM
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Cynthia M.
Urbana, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Easy. Friendly personel
Maintenace and recall performed in a timely manner. Personel friendly and helpful.
JARED M N. from Jeff Wyler Hyundai responded on 03/21/2022 09:20 AM

THANK YOU!


TI
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Taylor I.
South Vienna, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great!
Fast and easy
JARED M N. from Jeff Wyler Hyundai responded on 03/21/2022 09:21 AM

THANKS!


HW
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Haley W.
Springfield, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great communication
The employee I worked with at Jeff Wyler came went out of his way to update me on the progress of my service several times while I waited in the customer lounge. He also called me after my visit to update me on the status of submitting a claim regarding my tire coverage.
JARED M N. from Jeff Wyler Hyundai responded on 03/21/2022 04:53 AM

Thanks for the input!!! I let Tyler know!


SA
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Stefanie A.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Job!
Exceptional Service!!!
JARED M N. from Jeff Wyler Hyundai responded on 03/20/2022 09:10 PM

THANKS!!!


Verified Customer
South Vienna, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Oil change and tire rotation
Oil change and tire rotation, Only took 50 minutes from start to finish and everybody was very pleasant and informative
JARED M N. from Jeff Wyler Hyundai responded on 03/18/2022 03:26 AM

Thank you! 


SS
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Steven S.
Springfield, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
???
Thank you so much Chet and Dani for helping me out it was appreciated saved me $50 and I hope it helps out with future situations with this matter
JARED M N. from Jeff Wyler Hyundai responded on 03/18/2022 03:26 AM

Thanks for the feedback!!! They do a great job for our team! 


MR
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Marcus R.
Springboro, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/16/2022
0
Category: Service
Still lousy customer service
It’s now been a full week since my car went to service and I still have not been provided an initial diagnosis. Have tried to contact general manager corporate office and still no response. Got a call after I wrote a bad review by Jared on Monday. He said he’d call me right back with status of my vehicle. Still waiting. Unbelievable.
JARED M N. from Jeff Wyler Hyundai responded on 03/16/2022 07:07 AM

Sorry for the confusion


LH
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Lydia H.
Springfield, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
The service department was awesome. We dealt with Tasha Byers and she was great. We had to use the shuttle service and the gentleman the took us home and picked us up was courteous and friendly. I would highly recommend their service department to anyone.
JARED M N. from Jeff Wyler Hyundai responded on 03/15/2022 04:21 AM

Thank You!!!


MR
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Marcus R.
Springboro, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/14/2022
0
Category: Service
Unresponsive and lousy customer service
Worst experience I’ve ever had with a dealership’s service department. Dropped my car off for service last Wednesday morning for an 8:30AM appointment, and it is now Monday of the following week and I’ve heard nothing on the status of my car. I’ve called multiple times a day, with no response. Called general manager Robert Dean twice, never answers phone, left two voicemails and no response. I live 45 minutes away, so I’m going to have to have someone give me a ride to go there to ask for status of my vehicle. I will never buy a Hyundai again. Do not do business with this dealership.
JARED M N. from Jeff Wyler Hyundai responded on 03/14/2022 08:22 AM

Ill be in touch

JARED M N. from Jeff Wyler Hyundai responded on 03/14/2022 08:28 AM

This is Jared Newman from the Springfield location, We are reaching out to that location and someone will be reaching out shortly.

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