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Jones Automotive Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(456 Reviews)
100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
100
Net Promoter Score ®

Business Details

About

Jones’ Automotive Service has been providing quality car care in East Hartford,CT since 1946. We are a family owned business delivering honest and professional automotive repair and auto maintenance services to the people of East Hartford and surrounding areas. The quality ASE (automotive service excellence) certified technicians at Jones’ Automotive Service has been providing quality car care in East Hartford,CT since 1946. We are a family owned business delivering honest and professional automotive repair and auto maintenance services to the people of East Hartford and surrounding areas. The quality ASE (automotive service excellence) certified technicians at Jones’ Automotive Service employ today’s latest automotive technology and are equipped to handle all major and minor repairs on foreign and domestic vehicles. ...more

Categories
Car Maintenance, Auto Repair, Import Auto Repair
Contact
(860) 289-7961

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
77 Connecticut Blvd East Hartford, CT 06108-3015
Jones Automotive Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(456 Reviews)

PK
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Phil K.
New Britain, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2023
10
Paul and his team are terrific!
Paul I'm sure remembers my a/c issues with my 77 vette and let me tell you.... after a few attemps after this 45 year old car was in storage for a good many decades he not only got the a/c system working better then new but also converted it to r134a...!! Thankyou Paul and all your workers for a job well done I need guys like you to stay in business and I as well as the many others will be sad to see a top mechanic like yourself and company leave the industry. All the best my friend and thankyou!!!
Phil

ME
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Michael E.
Manchester, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2022
10
Permanently Closed ?
I'm sorry to see them close. I used Jones for whatever I couldn't fix myself. They were always honest and did quality work. They never tried sellin you something you didn't need either! Unlike some other lousy shops I can't mention here unfortunately. In 2012 I had a bad steering problem. Another shop I PAID to diagnose it said it was the power steering pump and it would cost over $1000+ to fix it! I used to drive by Jones all the time so For the heck of it I stopped in. He took a short drive in my truck, came back, looked under the hood, and said it was a small part, easy to put in. Diagnosis was free, and total cost was around $120! He actually saved me $900! After that, I had my whole family going to Jones for repairs! Jones auto will surely be missed, even more so by myself and my family. I wish them, Good luck, good health, and GOD's blessings.

MN
Mari N.
Connecticut
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2021
verified customerVerified Customer
Category: Service
Mari said the service at this business is excellent, the staff are always very informative, and very welcoming, they take both of their vehicles to this place.
Recommended
PAUL H. from Jones Automotive Service responded on 11/30/2021 12:02 PM

Thank you for your review Mari. We love to teach people about their vehicles so that they can make an informative decision about the repairs that their vehicles need.

Jones Enterprise Team

MS
Michael S.
East Hartford, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
verified customerVerified Customer
Category: Service
Karen said they are very accommodating, the prices are good.
Recommended
PAUL H. from Jones Automotive Service responded on 11/10/2021 05:15 AM

Thank you for your review Karen. We always try to get our customers in & out as quickly as possible and at a fair price.

Jones Enterprise Team

JR
Jesus R.
Connecticut
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
verified customerVerified Customer
Category: Service
Jesus said he has never had a problem with them, it worked out better then he thought it would. He wants to thank them, he appreciates their time.
Recommended
PAUL H. from Jones Automotive Service responded on 11/10/2021 05:17 AM

Thank you for your review Jesus. Our goal is always educate our customers so that they can make the correct decision for themselves that fit into their budget.

Jones Enterprise Team

JW
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JIM W.
West Hartford, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
verified customerVerified Customer
10
Lights
Paul made time for me on a busy day and made sure to do a safety check of all lights. Terrific service.
PAUL H. from Jones Automotive Service responded on 10/26/2021 09:09 AM

Thank you for your review Jim. We always try to get our customers in as quickly as possible and when it fits their schedule.

Jones Enterprise Team

Verified Customer
East Hartford, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2021
verified customerVerified Customer
9
Honest service
I've been going to Jones automotive several years, I had a service engine light on which they diagnosed an solved the problem, I have an emissions test in a few weeks thanks Jones.
PAUL H. from Jones Automotive Service responded on 10/26/2021 09:11 AM

Thank you for your review. We have been servicing our customers vehicle needs for 75 years, getting them back on the road as quickly as possible at a price that is reasonable for them.

Jones Enterprise Team

SM
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STANLEY M.
East Hartford, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2021
verified customerVerified Customer
10
Dead battery.
Always the best service and customer assistance in all matters.
PAUL H. from Jones Automotive Service responded on 10/21/2021 08:46 AM

Thank you for your review Stanley. We always treat our customers the way that we want to be treated.

Jones Enterprise Team

JB
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JOHN B.
Southington, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2021
verified customerVerified Customer
10
Broken down
My truck broke down and needed to be towed to the shop. The a/c compressor seized and The truck would not run. My truck was repaired as quick as possible and now the a/c works better than ever !!
This shop is a honest and fair shop where they fix only what is broken and never try to sell you something you don’t need.
I appreciate this in a automotive repair shop. Thank you so much.
PAUL H. from Jones Automotive Service responded on 10/19/2021 04:31 AM

Thank you for your review John. Our goal is always to get our customers vehicles up and running as quickly as possible and at a fair price.

Jones Enterprise Team

DG
Deborah G.
East Hartford, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
verified customerVerified Customer
Category: Service
Deborah said Jones Auto Service is great and knows the owner Paul.
Recommended
PAUL H. from Jones Automotive Service responded on 11/30/2021 12:04 PM

Thank you for your review Debra. We work very hard to treat our customers the way that we would like to be treated.

Jones Enterprise Team

HP
Howard P.
Hartford, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2021
verified customerVerified Customer
Category: Service
Howard said everything was good.
Recommended
PAUL H. from Jones Automotive Service responded on 10/19/2021 04:32 AM

Thank you for your review Howard. We always treat our customers the way that we would like to be treated.

Jones Enterprise Team

RO
Richard O.
Connecticut
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2021
verified customerVerified Customer
Category: Service
Richard said the business is one of the best.
Recommended
PAUL H. from Jones Automotive Service responded on 10/19/2021 04:33 AM

Thank you for your review Richard. We always treat our customers the way that we would like to be treated and won't try to sell you something that you don't need.

Jones Enterprise Team

LW
Lisa W.
Connecticut
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2021
verified customerVerified Customer
Category: Service
Lisa said she would recommend the business
Recommended
PAUL H. from Jones Automotive Service responded on 10/08/2021 05:40 AM

Thank you for your review Lisa. We always treat our customers the way that we would like to be treated.

Jones Enterprise Team

AB
Ali B.
Hartford, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
verified customerVerified Customer
Category: Service
Ali said they did a good job in a timely manner and the customer service was great.
Recommended
PAUL H. from Jones Automotive Service responded on 10/06/2021 06:17 AM

Thank you for your review Ali. We always treat our customers the way that we want to be treated.

Jones Enterprise Team

DW
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DIANE W.
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/02/2021
verified customerVerified Customer
9
Ac issue
This is a very respectful place and reasonably priced. I appreciate the time they took to figure out my AC issue. I would definitely recommend them.
PAUL H. from Jones Automotive Service responded on 10/06/2021 06:20 AM

Thank you for your review Diane. Our goal is to make sure that our customers get their diagnosis in a timely manner and that the repair is done quickly and at a fair price.

Jones Enterprise Team
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