business image

JP Automotive LLC

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(727 Reviews)
86
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
86
Net Promoter Score ®

Business Details

About

Family owned and operated for over 40 years. Family owned and operated for over 40 years.

Categories
Auto Repair, Car Maintenance, Hybrid Service
Contact
(203) 287-0771

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* Eastern Time (Us & Canada)
25 Stiles Ln North Haven, CT 06473
JP Automotive LLC's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(727 Reviews)

BW
gravatar
Bart W.
Hamden, CT
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/18/2023
1
Was once my go to place, sad to say I'm looking for somewhere else.
I've brought my 3 cars to jp for years.
But sadly I'll be looking for somewhere else.
Cost of some services doubled. They had another of my cars for months and never was able to diagnose and repair it.
I wish they told me they weren't interested in the beginning.
Brought another car for an alignment. Pulled to the right the same after "repair". Brought it back a second time, same thing. I was charged both times. I finally brought it to another place. They fixed the pulling with an alignment.
I really wanted to keep going there.
As I was picking up my two tires because of a non repairable flat. the shop and I were trying to figure out which of the old tire was the good of the two seeing they didn't separate the non repairable one. The owner said, are you going to look at f$#n tires all day?
I grabbed the 4 tires and left.
I have always recommended jp to friends.
Maybe I can find somewhere else to recommended.

BW
gravatar
Bart W.
Hamden, CT
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/18/2023
2
Was once my go to place, sad to say I'm looking for somewhere else.
I've brought my 3 cars to jp for years.
But sadly I'll be looking for somewhere else.
Cost of some services doubled. They had another of my cars for months and never was able to diagnose and repair it.
I wish they told me they weren't interested in the beginning.
Brought another car for an alignment. Pulled to the right the same after "repair". Brought it back a second time, same thing. I was charged both times. I finally brought it to another place. They fixed the pulling with an alignment.
I really wanted to keep going there.
As I was picking up my two tires because of a non repairable flat. the shop and I were trying to figure out which of the old tire was the good of the two seeing they didn't separate the non repairable one. The owner said, are you going to look at f$#n tires all day?
I grabbed the 4 tires and left.
I have always recommended jp to friends.
Maybe I can find somewhere else to recommended.

BW
gravatar
Bart W.
Hamden, CT
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/18/2023
2
Was once my go to place, sad to say I'm looking for somewhere else.
I've brought my 3 cars to jp for years.
But sadly I'll be looking for somewhere else.
Cost of some services doubled. They had another of my cars for months and never was able to diagnose and repair it.
I wish they told me they weren't interested in the beginning.
Brought another car for an alignment. Pulled to the right the same after "repair". Brought it back a second time, same thing. I was charged both times. I finally brought it to another place. They fixed the pulling with an alignment.
I really wanted to keep going there.
As I was picking up my two tires because of a non repairable flat. the shop and I were trying to figure out which of the old tire was the good of the two seeing they didn't separate the non repairable one. The owner said, are you going to look at f$#n tires all day?
I grabbed the 4 tires and left.
I have always recommended jp to friends.
Maybe I can find somewhere else to recommended.

PA
gravatar
Pete A.
Hamden, CT
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/09/2022
0
Not too happy with regards to my last service visit it JPs
Without writing a long review regarding my last service visit at JP Automotive, wasn't to pleased with my last visit. They are very expensive, blame their mistakes on age of a vehicle and from what I can tell they don't check their work. Based on my last visit I won't use JP Automotive in the future.

CS
CHRISTINA S.
Wallingford, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2022
verified customerVerified Customer
10
Knowledgeable and reasonable
Safety inspection on my Chevy after I just purchased from used car lot. They were kind here and extremely helpful. Understood my concerns and overnight key drop box felt very safe. Quotes were all reasonable.

JB
JANE B.
Hamden, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2022
verified customerVerified Customer
10
Reliable, quality service
I had an appointment for an oil change and a tire rotation, and requested that the brakes be checked. JP phoned to notify me of extra service the car required, the cost to do that work, and requested my authorization. All the work was completed by the end of the day and at the quoted cost. All service reps were polite and fully explained what was required. Communication was excellent.

EJ
gravatar
ERIN J.
North Haven, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2022
verified customerVerified Customer
10
Extremely easy process
First time using JP Automotive and extremely pleased with the experience. Service was smooth, friendly and fast. We have been looking for a new mechanic and will be returning here.

DM
DEBORAH M.
Cheshire, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2022
verified customerVerified Customer
10
They were able to take my car in right away.
They knew right away what the issue was.
A happy customer.

RW
gravatar
ROBERT W.
Hamden, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2022
verified customerVerified Customer
10
Friendly and Knowledgeable Staff
The staff are very professional and friendly. They have a great amount of knowledge and experience. They easily explain the car issues and how they will be fixed.

AP
gravatar
ANDRE P.
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/21/2022
verified customerVerified Customer
9
Quick and Honest AC Service
I enjoyed the quick and professional service for my vehicle. I felt good about the quality of the service and plan to bring back my other vehicle for service. Thanks

Verified Customer
North Haven, CT
Mercedes-Benz C300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2022
verified customerVerified Customer
10
Excellent service
A place you can count on for honest and timely work - friendly and gets the job done!

JD
Jacquline D.
New Haven, CT
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/20/2022
verified customerVerified Customer
Category: Service
Jacquline said she had some leakage after the fix. They were nice and accommodating.
Recommended

Verified Customer
East Haven, CT
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/18/2022
verified customerVerified Customer
8
Very friendly and upfront
The staff is very friendly and upfront about what the repairs were and what the costs would be for what was needed and contacted me up make sure I was okay with going ahead with the repairs.

CD
gravatar
CHRIS D.
North Haven, CT
Ram Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2022
verified customerVerified Customer
10
Work Truck Not Starting
There is something to be said about working with people that are aligned with your interests.
When I call JP’s on Friday at 4:30 to explain that my work truck would not start and would be towed in this evening. I did not have an appointment this was not scheduled service and they verbally said over the phone they would do everything they could to get me back up and running for Monday morning. They contacted me mid morning on Saturday to say that it was the starter and to approve the cost,and that they could have the truck repaired before they closed on Saturday.

My greatest appreciation to the JP staff for making sure that my customers were not affected by a faulty starter.

Christopher Daigle
Driven365.

KC
KAREN C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2022
verified customerVerified Customer
10
Excellent service!
I was very impressed with the professionalism of everyone I dealt with! Don, the mechanic was extremely knowledgeable and fixed my car in a sufficient amount of time! My cars running better than ever! I’ll definitely be back for service and will recommend JP Automotive to my friends and family!

Displaying Review 1 - 15 of 727 in total
Businesses Near You
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1 Review)
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(57 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(31 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(53 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(217 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.