Was advised by warranty company to avoid this shop
Was advised by warranty company to avoid this shop due to excessive charges charges. Takes advantage of people with warranties
MM
Misty M.
Puyallup, WA
08/05/2021
Dissatisfied
I had my audi q7 3.6 towed with a low oil pressure light. I was told that the valve cover gasket was the issue. After paying $2000 for the fix and refused to fix the manifold leak. Had it towed back home and the light is still on. So the problem was never fixed. I even had to charge the battery because it was dead when they dropped it off. At this point I'm not sure the mechanics are ASE certified. Very very disappointing and frustrating not everyone has thousands of dollars to throw away.
Not Recommended
CW
Chip W.
Puyallup, WA
05/09/2021
Disappointed
It started with a red oil light but ended almost $5,000 and 1 misdiagnosis later. At last, the car is running ok. The first time I picked up the car (after $1700), the red oil light came on, within 10 minutes! The reason the car was in the shop was the red oil warning light. The service advisor told me to drive the car back where it died on the railroad tracks in front of their shop. After another diagnosis, the problem was discovered. Hallelujah. So, after 15 days in the shop and many false promises, I got my car back.
My opinion: folks that mean well but are clueless in teamwork and accountability. Why did they have to diagnose my car twice? One diagnosis wasn’t enough? I was charged $2700 for what they missed on the initial diagnosis!!
The owner has responded personally and I do greatly appreciate that but sometimes you have to sacrifice $$ to do the right thing, you chose no to. I do appreciate the three $9.00 car wash cards!
Mark said this business has always been very professional and he would recommend them for service.
Recommended
SM
Sue M.
Tacoma, WA
BMW 328i
08/10/2016
Verified Customer
Category: Service
Sue said this business does a great job. She has found their service from the bottom to the top to be awesome. She has looked around and has not been able to find anyone that provides as good a service as them, and because of this she already has recommended others to them.
Barbra said she had to wait awhile for her vehicle to be completed at this business and this was not very convenient for her. Aside from this she believes that they took care of everything that was needed.
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