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Kirby Automotive

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(46 Reviews)
-100
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Score Details

5 stars
82%
4 stars
6%
3 stars
4%
2 stars
<1%
1 star
6%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

FULL SERVICE AUTO MAINTENANCE & REPAIR
IN PRESCOTT VALLEY, AZ
Family owned and operated since the beginning, Kirby Automotive is a full-service facility proudly serving Prescott Valley and the surrounding areas. Our team of ASE Certified Master Technicians handle everything from diagnostics to diesel engine service. Whether you need FULL SERVICE AUTO MAINTENANCE & REPAIR
IN PRESCOTT VALLEY, AZ
Family owned and operated since the beginning, Kirby Automotive is a full-service facility proudly serving Prescott Valley and the surrounding areas. Our team of ASE Certified Master Technicians handle everything from diagnostics to diesel engine service. Whether you need tires, computerized wheel balancing, alignment, oil change, scheduled maintenance, transmission service, or a second opinion, you can count on Kirby Automotive.

30/60/90 Scheduled Maintenance
Air Bag Warning Lights
Axle, CV Joint, Driveshaft Repair
Belts & Hoses
Brake Service & Repair
Buyer Inspection
Computer Diagnostics
Cooling System/Radiator
Electrical and Electronic Systems
Engine Diagnostics and Performance
Fleet Maintenance
Four Wheel Drive Systems
Fuel Injection Service
Heating & AC
Lube, Oil & Filter Change
Preventive Maintenance
Shocks & Struts
Starting/Charging/Batteries
Steering & Suspension
Timing Belts
Transmission
Tune-Up
Vehicle Warning Lights
Wheel Alignment ...more

Categories
Auto Maintenance, Auto Repair, Transmission Repair
Contact
(928) 775-4855
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Arizona
6400 N Viewpoint Dr Prescott Valley, AZ 86314
Get Directions
Kirby Automotive's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(46 Reviews)
Write a Review
Recent Reviews
JM
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joe m.
Cheraw, SC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/05/2023
0
poor service
always have to return and they argue about fixing it even though they messed it up
LC
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LARRY C.
Dewey, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/14/2022
0
Unsatisfactory service, always having to return
Had to go in 6 times to get my hose clamps tighten because of water leaks. They replaced parts that were not needing replacing. The situation is still not resolved after many hours in the shop. I still have a leak which I will take to a more reputable shop. Not at all satisfied. Do not recommend this shop.
.
AD
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Arizona D.
Phoenix, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/26/2021
0
Liars and Thieves
If you are a business contracted by these guys to do a job STAY AWAY!!!!! Thieves and Liars. Stole parts from jobs and said they weren't there. How did the vehicle drive in there if the parts weren't there? How stupid do you take people to be.
KL
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KATHY L.
Prescott Valley, AZ
Toyota Prius
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2021
verified customerVerified Customer
Been using Kirbys help for my vehicles for 15 years.
Thank you Kirby for your prompt thorough service. So glad you are so close I can walk home when I bring my car to you.
Recommended
AV
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ALLEN V.
Dewey, AZ
Dodge Pickup
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/18/2021
verified customerVerified Customer
Tranny rebuild
Excellent customer service, Excellent to work with. Just sad that had to bring truck back several times after rebuild, causing loss of work.
Not Recommended
JR
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JAMES E R.
Prescott Valley, AZ
Toyota Tundra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2021
verified customerVerified Customer
Excellent service.
As always Kirby didn’t disappoint.
Recommended
PM
Patrick M.
Prescott Valley, AZ
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2021
verified customerVerified Customer
Category: Service
Patrick said the experience was topnotch from the scheduling of the appointment, the service and the return of his vehicle.
Recommended
MI
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MONICA I.
Prescott, AZ
Chevrolet HHR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2021
verified customerVerified Customer
The Best
Everytime I come here for car maintenance I always come out with the best feeling that my car is always in great hands. They are friendly & curious. I never have to ask tons of questions or worry they are trying to upsell me. Will always use Kirby
Recommended
TG
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TOM G.
Prescott, AZ
Jeep Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2021
verified customerVerified Customer
Reliable people and service
Regular service visit to keep my 25 year old Cherokee a reliable daily driver. Car was ready quickly. Thanks!
Recommended
RM
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RALPH M.
Prescott Valley, AZ
GMC Canyon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021
verified customerVerified Customer
honest, upfront, friendly
always get great service
Recommended
Verified Customer
Prescott Valley, AZ
Chrysler Town & Country
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2021
verified customerVerified Customer
routine oil change
I keep returning here for their dependability, courteousness and fair prices. It is my experience that this is a business that does not place profits above professionalism and square dealing. I am impressed with the cleanliness of the waiting room and the appearance of the front office staff. Obviously the owner(s) leadership and ethics are responsible for the reputation and image presented. Keep up the good work everyone.
Recommended
KC
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KEVIN C.
Prescott Valley, AZ
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2021
verified customerVerified Customer
Dependable and trustworthy
They have always completed the work as promised and have found the cost of services to be competitive.
Recommended
RF
Rich F.
Prescott Valley, AZ
Chevrolet Malibu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2021
verified customerVerified Customer
Category: Service
Rich said the service was quick and they did exactly what he asked them to do. Also, it was cost effective. Sean was very courteous.
Recommended
DW
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DAVID W.
Prescott Valley, AZ
Kia Sedona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2021
verified customerVerified Customer
Fast Friendly Service
I have been using them for years and have no complaints.
Recommended
VG
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VALORIE/KEN G.
Prescott Valley, AZ
Acura RDX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2021
verified customerVerified Customer
You guys rock
I love coming to Kirby, the staff is always so friendly and the prices are great
Recommended
Displaying Review 1 - 15 of 46 in total
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