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Lakeland Genesis

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(24 Reviews)
84
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
6
Total ReScores
5.0
ReScore Average
84
Net Promoter Score ®

Business Details

Contact
(863) 682-1100
No Business Hours Provided

Business Hours

* No Time Zone Provided
1500 W. Memorial Blvd Lakeland, FL 33815
Sales Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(24 Reviews)

BG
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Brian G.
Valrico, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
verified customerVerified Customer
10
Category: Sales
Best dealership in the entire state of Florida to purchase a Genesis
Thanks to Brad at Lakeland Hyundai/Genesis, I was able to purchase a very rare and hard to find Genesis GV70 in the exact trim level and color combination I wanted. These vehicles are extremely hard to find due to supply shortages and very high demand. One of the only dealerships that refused to sell these vehicles at a premium over sticker price. They are also one of the only dealerships to offer a lifetime drivetrain warranty standard.

LM
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Lynn M.
Winter Haven, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2022
verified customerVerified Customer
8
Category: Sales
Good sales experience.
The dealership was a nice facility. Everyone was helpful considering the shortage of vehicles. Think I’m going to love my new Genesis!

SH
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Stacey H.
Lutz, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
verified customerVerified Customer
10
Category: Sales
Love my car!
Great sales experience. Communication, follow through and lack of pressure.

BT
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Barbara T.
Wesley Chapel, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2021
verified customerVerified Customer
10
Category: Sales
Great Experience
Awesome team

RC
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Roy C.
Brooksville, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/24/2021
0
Category: Sales
bought a new genesis
was misled on just about everything with the deal i done. Numbers were twisted at almost every stage. My fault at 83yrs old should have known better.Please dont sign anything until you have advice from a friend who understands maths.
JESSICA L A., Service Manager from Lakeland Genesis responded on 11/28/2021 07:28 AM

We look forward to speaking with you soon


KD
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Kimberly D.
Tampa, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
verified customerVerified Customer
10
Category: Sales
Excellent buying experience
The dealership was very respectful of my time and the price was very fair considering the shortage of vehicles. Would definitely recommend!!

PL
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Patricia L.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2021
verified customerVerified Customer
10
Category: Sales
Excellent purchase experience
Great value for the money and excellent team to work with. Enjoyable buying experience!

JC
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Jorge C.
Davenport, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2021
verified customerVerified Customer
10
Category: Sales
Excellent all around!
Fast, friendly and transparent sales process. Service department is excellent and always available to assist. Brad, sales rep was awesome and definitely recommended.

MR
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Michelle R.
Land O Lakes, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2021
verified customerVerified Customer
Category: Sales
Amazing
My experience was exemplary. I just love my new vehicle.
Recommended

AJ
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Altivia J.
Lithia, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2021
verified customerVerified Customer
Category: Sales
Yes Lakeland Genesis!
Excellent no pressure service. Lu my salesman took great care of me. Ensured I was comfortable throughout the process. Took the necessary time required for me to make a decision. Showed patience as I test drove several trims. Elvis, the financial guy gets a kudo as well. Thanks
Recommended

JC
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John C.
Wimauma, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021
Recent Purchase
Ellis Walker was qquite personable and was a pleasure to work with. However, I was disappointed with not receiving the $500.00 discount for LE that all dealerships have given to both active and retired Military and 1st Responders. I even signed the form for this discount and it wasn't applied as I was told that Hyundai/Genesis doesn't recognize retired 1st Responders. I became a little more disappointed when I learned the asking price of my two trade-in vehicles. I believe that Lakeland Ford/Hyundai could have offered me a little more for the trades and this would have resolved my frustration especially since I traveled so far for a better price. I'm not sure if I would drive the distance for my next purchase. Only time will tell. I would tell others that wanted to make the drive to be sure to see Ellis Walker for their new or used car needs. I will be there for my maintenance needs, etc. I will also be over there in a few weeks for the complimentary 2nd fill-up and auto detailing.
Recommended

JC
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John C.
Wimauma, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021
verified customerVerified Customer
Category: Sales
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/10/2021
Category: Sales
As requested 5 stars
Unable to change from 3-5 stars as requested by Tom.
Recommended
ROBERT A. from Lakeland Genesis responded on 05/15/2021 09:33 AM

Please contact Tom Wolf, he is our Genesis Specialist. Thank you


CA
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Curtis A.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2021
verified customerVerified Customer
Category: Sales
Friendly
Excellent automobile and very accommodating staff.
Recommended

AC
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Angela C.
Venice, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2020
Great experience!
Courteous Kind and knowledgeable!
Recommended

AC
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Angela C.
Venice, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2020
verified customerVerified Customer
Category: Sales
Great experience!
They're courteous and kind!
Also professional and knowledgeable about the vehicles!
Recommended

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