Welcome to Lakeland Hyundai! We are proud to be your premier new and pre-owned Hyundai dealer in Lakeland, Florida. Everything you need is right here at Lakeland Hyundai. Our quality new and pre-owned vehicle sales and friendly customer service are geared to make sure all customers get the best possible sales and service every time. Stop Welcome to Lakeland Hyundai! We are proud to be your premier new and pre-owned Hyundai dealer in Lakeland, Florida. Everything you need is right here at Lakeland Hyundai. Our quality new and pre-owned vehicle sales and friendly customer service are geared to make sure all customers get the best possible sales and service every time. Stop by Lakeland Hyundai located near Brandon, Plant City, Tampa and Orlando and find out why Lakeland Hyundai is "Exceeding Expectations Every Day!" ...more
On June 15, 2024, my 2011 Hyundai Sonata Hybrid stopped working and would not accelerate. I contacted the dealership, who advised me to tow the car to their location. and on June 17, 2024, I was informed that the engine needed to be replaced under warranty, which would take 2 to 3 weeks. Despite the delays, I was told the car might be ready sooner than initially stated.
After the engine replacement, the service team discovered an issue with the flywheel and quoted me $2,400 for the repair. I took my car to my own mechanic, who found that the bolts holding the flywheel were damaged due to improper installation by the dealership's service team. My mechanic contacted the dealership and was informed that there are two types of bolts for the flywheel, confirming that the service team installed the wrong bolts, causing the issue. I had to pay $1,500 out of pocket to resolve this problem.
To make matters worse, I sent four emails to Greg Balasco (Owner, President), Robert Aguinaga (Hyundai General Manager ), and the service manager but received no response. The complete lack of accountability and communication from the highest levels of management is unacceptable and reflects poorly on the dealership's commitment to customer service.
I want to emphasize the severe lack of professionalism and responsibility from the dealership. This experience has caused me significant stress and inconvenience, and I am left with $1,500 in expenses due to the service team's mistake.
I strongly advise against using the Hyundai Lakeland dealership for any service needs. Their unprofessionalism, poor communication, and lack of responsibility indicate a serious problem with how they conduct business. This experience has not only cost me money but has also damaged my trust in their services.