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SureCritic / Hyundai Dealer / Lithia Hyundai of Anchorage
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Lithia Hyundai of Anchorage

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,498 Reviews)
72
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Score Details

5 stars
78%
4 stars
11%
3 stars
5%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
52
Total ReScores™
4.6
ReScore™ Average
72
Net Promoter Score ®

Business Details

About

Walt DeBoer founded Lithia Motors in 1946 in Ashland, OR. The company has grown significantly since then, and is now one of the largest automotive retailers in America. Lithia Hyundai of Anchorage is located in Anchorage, AK, and is fully equipped to handle all of your vehicle service needs. Walt DeBoer founded Lithia Motors in 1946 in Ashland, OR. The company has grown significantly since then, and is now one of the largest automotive retailers in America. Lithia Hyundai of Anchorage is located in Anchorage, AK, and is fully equipped to handle all of your vehicle service needs.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(907) 202-9778
Closed
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Alaska
5400 Old Seward Highway Anchorage, AK 99518
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,498 Reviews)
Write a Review
Recent Reviews
SM
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Stephanie M.
Anchorage, AK
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/10/2023
3
Category: Service
Never answer or return phone calls
Hello my name is Stephanie Mitchell and I have a 2018 Hyundai accent. I have brought me car in numerous times I've the past couple of years for oils changes, tire rotation and a few other things and always get great service while I am there and I don't feel I am over charged but here is my problem, no one hardly ever answers the phone or calls you back. I have been waiting for about 2+ months for a phone call back on a part that's on order. I was told it would take a couple weeks but we are now going on a couple of months, this was told to me in May 2023 it's now July. I was assured this was something covered under my warranty but that it needed to be fixed soon since my warranty is coming close to it's expiration date yet I'm still waiting for my call that the part has come in. I feel like even if the part arrives after my expiration date it should still be covered since it was diagnosed before the warranty ran out, it is not my fault that it takes a while for the part to come in and is definitely not my fault that no one seems to know how to pick up the phone. I don't like the idea that you are all too busy to call but not too busy to text your customers and I don't get how sometimes when I call the voicemail says you are experiencing a high volume of calls and sometimes it says you are experiencing phone difficulties, you have been experiencing phone difficulties for 2 years?? I don't think so. I feel like I am being ignored so that when I finally get a can be told that I will have to pay for something my warranty should cover because the issue is being fixed after my warranty expires. I will try one more time to reach out to the office but if I do not hear back from someone I feel I will have no choice but to reach out to the corporate office.
Verified Customer
Anchorage, AK
2018 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
New team new staff great job
New team new staff great job Way to pick up the game keep up the good work
RP
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Robert P.
Anchorage, AK
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Hyundai survey
Excellent service in all aspects
PM
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Paula M.
Anchorage, AK
2014 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/02/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Okay
Used to be a great place to deal with car business and it’s not terrible but they could hire people to answer the phone in the repair center. It used to be so prompt! I remember PJ would answer the phone and schedule my repair service in one phone call! I miss the good old days.
LO
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Louanne O.
Wasilla, AK
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellence
Great cars and great service.
Verified Customer
Anchorage, AK
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Hyundai is the best
I love the quality of service.
KJ
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Kristi J.
Anchorage, AK
2007 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/25/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Oil Change
Oil change completes in reasonable time and informed orders parts have arrives for follow up work.
CR
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Courtney R.
Anchorage, AK
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service experience
I was able to schedule an appointment online easily. Showed up on time for the appointment. I had change in my schedule. I had made the appointment with the idea that I would leave my car and come back. I ended up having to wait for the car and the service dept. was very accommodating to my needs.
TK
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Tara K.
Anchorage, AK
2011 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Car repair
Great job on my car repairs
Verified Customer
Anchorage, AK
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
good service
The dealership is is good with reminders and provides good service. The staff is friendly, helpful and does a great job. The ride service is a plus. Drop off and pick up always goes easily. I did have some trouble with the on line scheduling.
AP
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Ambar P.
Anchorage, AK
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Customer service is exceptional
Every time my vehicle needs to be serviced Hyundai always sends me a reminder email , makes sure I’m able to get back to work, and always does a great job getting us in and out. Kevin Mercedez is always going above and beyond to accommodate getting
My vehicle in quickly as well.
Verified Customer
Anchorage, AK
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Oil change, sunroof issue, detail
I have 2 Hyundai SUVs and I have lifetime oil changes for each. I appreciate the ease of drop off, having the service associate coordinate a ride share for me both ways, and quick pickup. Thank you!
Verified Customer
Anchorage, AK
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Oil Change
Able tog et in and out for an oil change and identified areas of concern that we were able to take of at that time as well.
Verified Customer
Eagle River, AK
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service
Great customer service. User friendly scheduling. The maintenance performed on my vehicle was completed in a timely manner. Couldn’t be happier with my new vehicle from Lithia Hyundai of Anchorage.
CG
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Christinea G.
Palmer, AK
2020 Hyundai Kona
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/14/2022
Service Type: Maintenance
verified customerVerified Customer
4
Category: Service
Service department is unresponsive.
Very frustrated with the lack of response from the service department over an issue I scheduled for repair that couldn't be done on the weekend due to needing assistance from Hyundai Tech Support. Assured I was going to get an answer and a reschedule for the repair on Monday when they were able to talk to support. That was the last I heard from them until I sent in a negative review. Even then all they sent me was another survey via text message. I did receive a call. I was unable to take it as I am not able to use my cell phone at work sent a message to call me after 430pm. I was never contacted again. It is very frustrating to be ignored unless you post something negative.
JEREMY T., SERVICE MANAGER from Lithia Hyundai of Anchorage responded on 03/14/2022 05:28 PM

Hello Christinea, I apologize for our lack of follow up on the clock issue. I will call you tomm. the 15th. I will leave a voicemail if I can't reach you so you can call back at your convenience. Thank you

Jeremy Tou Service Manager 907 762 5131 jtou@lithia.com
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