I used Love Auto originally for an oil change and thought they did okay , being they are a Christian organization I suppose that's where I put my biggest trust in to. Unfortunately I've put 5 k into my vehicle with Love Auto , for me it was cheaper then buying a newer car. I had them put in a brand new alternator that they later claimed they don't recall putting in , and eventually messaged to say they will put one in after I was certain they had put one in - I thought that's what I paid for, according to my receipt that's what they put in .... I've had them put in transmission work as well which I had to return the car the day after due to the vehicle being returned with lights lit up that weren't to start with and it didn't feel "safe" and I was right - returned it , they said I now had to put nearly another 1 k into my car - wound up being a clock spring and some other things , but tell me why my light for my air bags come on constantly. When I went to PA after my 5 k "fix" my car died on me in the PA mountains , it was the battery - why because the shop guys didn't secure it properly , and yes I have video of that, and the mechanics brought up other issues - the tire wasn't put back on correctly after their work and couldn't flown off killing us or someone else , it's shoddy work and it's not as if I was asking for a discount , I paid over 5 k to the shop and was offered for my trouble a "FREE OIL CHANGE " I'm unsure what happened or why I'd get treated in such manner when I've been nothing but kind. Lesson learned I would NEVER take my car back to LOVE AUTO and not even for something as simple as a oil change , I'm now trying to take it to a new shop to see if all the work they've claimed they did was done properly or done at all , since I have messages where they don't even remember ever installing a alternator then later say oh ya we will get that in for you today --- um WHAT!?! it was supposed to be in. Pretty sad if you ask me. Mechanics should be held to a higher standard, unsure if it's just young kids doing half arsed work or what.
RP
Rob P.
Leo, IN
07/19/2019
Outstanding
Love auto provides amazing service at a reasonable price. Malcom, (the manager) is helpful and thorough. This is a mission minded, community committed organization that knows their way around your vehicle. If you need something done with your car, trust the folks at love auto. They will treat you well, and give you a fair price. Keep your business with people who are investing back into our community.
Josh said the staff was supposed to work on the driver's side door handle, but after service it still wasn't working, and is in need of lubrication. The engine was accessed through the center console, but the center console and engine cover weren't put in place properly. This resulted in strange engine noises. Although the service wasn't properly done, the pricing was reasonable and it was completed in a timely manner.
I'm a 4 year customer of Love Auto. I've brought not only my vehicles but other family members' cars to have work done. I appreciate being able to ,often times, get my car in the same day I call to make an appointment.
Very happy with the service that Love Auto always provides. Other repair places were way over priced and not willing to fix the issue with my muffler and exhaust. Love's looked at it and fixed the issue within a few hours and it did not break the bank. Thank you for great quality service. This is the only place in Fort Wayne that I will take my vehicles.
Johnathon said he had to go back a second time for the problem to be fixed. He also said the technician did not believe him when he told him what had happened.
Pat said the staff are very personable about their service, are up-front, and they don't try to coerce their customers into doing something they don't want to do.
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