Service Department's Reviews

4.6

(2,538 Reviews)

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Recent Reviews

Mickye E.

East Orange, NJ

03/22/2025

Category: Service

Dishonest Sales Practices

I put down a $4,000 deposit at Lynnes Hyundai based on their promise that they had the car I wanted. That turned out to be a lie—they neither had the car nor could they acquire it. Instead, they tried to pressure me into buying a different vehicle.

When I refused and explicitly told them not to cash my check, they cashed it anyway. After three weeks of poor customer service and getting nowhere, I reported them to Hyundai corporate. Only then did I finally get my down payment back.

Save yourself the hassle—go somewhere else.

W P.

East Orange, NJ

03/13/2025

Category: Service

Lynn Hyundai Failed Me – Go Elsewhere for Service

Hyundai issued a warranty for my vehicle due to the white paint peeling. I brought my car to Lynn Hyundai, where they confirmed it was covered—but I still had to pay $550, with the rest supposedly covered by Hyundai. Fine.

Then came the real nightmare. They kept my car for three weeks without offering a replacement vehicle. And after all that time, they returned my car with the damage still there! There were still visible paint chips, and they didn’t even touch the hood. What was the point of all that waiting?

The lack of communication, poor customer service, and overall incompetence at Lynn Hyundai in Bloomfield made this entire experience horrible. Now, I have to bring my car back AGAIN to fix what should have been done right the first time.

If you need Hyundai service, I highly recommend avoiding Lynn Hyundai. Instead, go to Hudson Hyundai in Jersey City or Maxon Hyundai in Union—they actually know how to take care of their customers.

Scott K.

Clifton, NJ

01/21/2025

Category: Service

Salesman Domenic on the sales pitch said there is lifetime oil and tire rotation (every other oil change)

His statement he said you can go to any Hyundai dealer for the oil change since Hyundai is offering the lifetime oil change. After the sale and trying to find where it says lifetime, they only offer free oil changes for 3 years or 36k miles. Next time a salesman says something get it in writing.
I will give Lynnes credit that they sent an Uber to pick me up to get the car.

Margaret L.

Mahwah, NJ

01/05/2025

Category: Service

Worst Experience Ever

needed to replace my car and went to Lynnes because they advertised the used car that I wanted. They bait and switched me and tricked me into paying 9k more than I agreed to. They are disreputable and dishonest. I did not learn about their scam until I heard from the PNC bank. I asked for paperwork several times and did not get it until 9 days after the sale when I went into the finance office and brought the issue to the managers attention. I was given the run around 3 times when requesting it..
Ernie the finance guy told me that he was not happy about what had happened, that he would not want to run into me in public given the knowledge of what was done to me and assured me that he would resolve the issue. He then refused to see me when I returned and Casey and John managers told me that the nearly 9,000 trade in was gone, they would give me $25k for the they charged me nearly $40k for (due to add ons that I did not ask for and was told that I get as included in the warranties ) so I am underwater with the bank in addition to the trade "being gone" where did it go .... and are they serious?
To add insult to injury I found that the car that I just bought needs maintenance and I have yet to receive license plates that they "take care of". Don't let them take care of you...

Jerry G.

Fair Lawn, NJ

01/04/2025

Category: Service

shopping experience

met Rafael the sales person.
great experience, did the maximum to give us what we were loo ki in my for.
we strongly recommend Rafael and Lynn's Hyundai as the place to buy or lease a car

Jerry G

Jaime V.

Dingmans Ferry, PA

11/07/2024

Category: Service

They Don’t Honor Negotiated Agreements

Went to see a vehicle I saw Online. The salesman was very friendly and respectful. We Negotiated a Deal. I was told that they would reach out to me with the final price. Waited 2 weeks. I gave them a call to see what was the status of the offer.
Another Gentleman said that they cannot finalize the negotiated offer because they had to fix an issue. So the marked price was the price for the vehicle. So I was still interested in the Vehicle until I was sent the breakdown expense and saw $4000 in extra fees excluding taxes and document fees.
This is legal robbery. And was told the extra fees are standard. I’ve bought numerous cars from dealers and never experienced a mark up of $4000. Especially when the vehicle is almost 9 years old. Was definitely disappointed. I would not recommend this dealership.

Suzanne B.

Little Falls, NJ

03/27/2024

Category: Service

Great Salesman Axel!

I had a great experience buying my Santa Fe from Axel. I went in and told him about a price I got from another dealership and he came back and beat it. I walked out a few hours later with a beautiful brand new Santa Fe! Axel was great to work with, very personable and professional. I actually gave my Dad his info to call for a deal! Thank you Axel and Lynne's Hyundai!

Joseph P.

Staten Island, NY

01/11/2024

Category: Service

waiting for almost a week for a refund , no refund given

Horrible dealer , tried to do a switch and bait for different car that i was told was there.
Told Me they would have the car i wanted the next day , but they never got the car in and ignored my calls for 1.5 days.

John A.

Neptune, NJ

12/26/2023

Category: Service

Horrible

No communication and do not call back or answer phone once they have your phone number

John .

Neptune, NJ

12/26/2023

Category: Service

Horrible experience

Bought a Hyundai Elantra. Engine light came on within 30 miles of dealership. Brought it back on Monday. Sat 3 1/2 hours then was given a loaner. Spoke to Axel(salesman) about a fob I never got with car. Said he would order one, but I would need to come back for programming. After 10 days of calling for update, finally was told I needed engine replacement, (which I already researched trouble code on Hyundai site). On Nov 30th, I picked up the vehicle. When I asked Service writer about the fob, he had no idea. When I saw Axel in the showroom, he had nothing to say. Izzy, the service writer, told me to come on Saturday and he would get the fob. When I called Friday to see what time to come, he said he would not be there, but come during the week. By Monday, I realized there was the smell of gasoline in the car. On Tuesday I noticed it was leaking fuel up near the engine. After 6 calls between Tuesday and Wednesday, to which I was sent to voicemail every time by someone in Service, I called Hyundai, which made me an appointment at Freehold Hyundai. I brought the car in Thursday, and it was ready Friday. I also had to purchase a fob at the price of $264. I have yet to get any call back fro Lynne’s. I am also looking into the final price of vehicle, as I was told for an extra price on payments, I was getting an extended warranty, which Hyundai told me is not the case. I am entitled to the “second owner” warranty. Stay away from here!!

Robert E.

Phillipsburg, NJ

12/02/2023

Category: Service

Drove an hour to look at a vehicle. The vehicle was not available when I arrived.

They advertised a vehicle that they didn't have.

ANNA L.

Garfield, NJ

08/23/2023

Category: Service

LYNES HYUNDAI BIG SCAM ..BAD PEOPLE

Lynnes Hyundai nest of SCAMERS.

ANNA L.

Garfield, NJ

08/22/2023

Category: Service

LYNNES SCAM

SCAM !!SCAM !!SERVICE SCAM !!HORRIBLE CAR DEALER
August 22, 2023
By SCAM VICTIM from BLOOMFIELD N.J.

HORRIBLE CAR DEALERSHIP !!! This the worst dealership experience i have ever had .Service department is horrible,SCAMERS !!STAY AWAY FROM LYNNES . BAD PEOPLE

Linda K.

West Orange, NJ

06/29/2023

Category: Service

Tom in service

Thank you Tom for Top Notch service!! . Very pleasant and considerate man
☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆

Vishal S.

Harrison, NJ

05/29/2023

Category: Service

Unprofessional and Unpleasant

Staff was very rude and did not listen to my queries. Charged $5000 for repairs that included car seat cleaning, detailing, vacuum and gave me the vehicle with muddy floor with glass shards. Very unprofessional staff. Also entered double the actual mileage in service record (shows the level of attention to detail). Manager denies to entertain answering any question on the service performed saying we did it without verifying what was done. Repair took 2 months and was very unsatisfactory. Called every other week to know the status and it was really hard to get someone on phone. They keep passing on phone line to each other or either they put you on long holds or disconnect the line. If you are lucky to get hold of someone on phone, they promise to call back and never call back. Zero courtesy and respect for a customer. If you are lucky after hours of trying on phone, They will promising a new date every week and kept on pushing it week after week with an excuse. Unpleasant and would never recommend this place period!

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