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Magic City Motorcars

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(940 Reviews)
94
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
94
Net Promoter Score ®

Business Details

Contact
(330) 825-7785

Business Hours

Mon
8:00 AM - 7:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 7:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1471 WOOSTER RD WEST Barberton, OH 44203-7150
Magic City Motorcars' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(940 Reviews)

LS
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LEONARD (ROGUE) S.
Norton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2024
verified customerVerified Customer
10
Great Service
They are top notch and very Professional. They can fix anything wrong with your car. Thank you
Pete K., Service Manager from Magic City Motorcars responded on 06/24/2024 07:56 AM

Thank you so much for your glowing review! We're thrilled to hear that you found our service to be top-notch and professional. It's our goal to ensure every customer leaves satisfied, and we're glad we could address all your car's needs. If you ever need anything in the future, don't hesitate to reach out. Thank you for choosing us!

Pete Kaisk 

Service Manager 

(330) 825-7785 ext2


SP
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Sarah P.
Akron, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2024
10
God my issue fixed
They are such a friendly good staff. They didn't just put a band-aid on the issue. They loaned ne a rental and took their time to find my issues. I'm glad they over looked my suggestions because I'm not a mechanic lol. They took good care of my car in fixing it. Thank you Giuseppe so much
Pete K., Service Manager from Magic City Motorcars responded on 06/24/2024 07:58 AM

Thank you for your wonderful review! We're delighted to hear that you had a positive experience with our friendly and dedicated staff. Taking the time to thoroughly diagnose and fix issues is a priority for us, and we're glad we could provide you with a rental during the process. The entire team appreciates your kind words. If you ever need anything else, please feel free to reach out. Thank you for choosing us!
 
 

Pete Kaisk 

Service Manager 

(330) 825-7785 ext2


KO
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KATHLEEN (ESCAPE) O.
Akron, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2024
verified customerVerified Customer
10
Service
I can't say enough about the great service on my last appointment for an oil change and tire rotation. David let me know my tires were all even and could wait until next oil change to rotate them. Most places would just go ahead and do the work when not needed. I appreciate that they're looking out for me and helping save a few extra dollars!
Pete K., Service Manager from Magic City Motorcars responded on 06/17/2024 02:50 PM

Thank you so much for your wonderful feedback! We are thrilled to hear about your great experience during your last appointment for an oil change and tire rotation.

David and the entire team strive to provide honest and exceptional service, so it’s gratifying to know that you felt well taken care of. We believe in integrity and ensuring that our customers receive only the services they truly need, so your kind words about David's honesty mean a lot to us.

We appreciate your trust and are glad we could help you save a few extra dollars. If you ever have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again at your next visit!

Pete Kaisk 

Service Manager 

(330) 825-7785 ext2


KH
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KAREN H.
Clinton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2024
verified customerVerified Customer
10
Great Job!
Had my car detailed - they did a great job!
Pete K., Service Manager from Magic City Motorcars responded on 06/12/2024 07:51 AM

That's fantastic to hear! We're glad that you're pleased with the detailing job on your car. Our team takes great pride in their work, and it's wonderful to know that it shows. If you need any other services or have any feedback, feel free to reach out. Thank you for choosing us!

Pete Kaisk 

Service Manager 

(330) 825-7785 ext2


DJ
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DANIEL J.
Akron, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2024
verified customerVerified Customer
10
Perpetual Satisfaction
No NPCs here. Entire staff is all in for win/win. They never disappoint. Still a customer for life.
Pete K., Service Manager from Magic City Motorcars responded on 06/12/2024 07:49 AM

Thank you for the wonderful feedback! We're thrilled to hear that you're satisfied with our team and services. We strive to ensure every experience is a win/win for our customers. Your continued support means the world to us, and we're dedicated to maintaining the high standards that have made you a customer for life. If you ever need anything, please don't hesitate to reach out!

Pete Kaisk 

Service Manager 

(330) 825-7785 ext2


ES
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ELIZABETH S.
Doylestown, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2024
verified customerVerified Customer
10
Great job!
Love Magic City, always friendly and customer focused!
Pete K., Service Manager from Magic City Motorcars responded on 06/12/2024 07:50 AM

Thank you for the kind words! We're delighted to hear that you love Magic City and appreciate our friendly, customer-focused approach. Your satisfaction is our top priority, and we're here to ensure you have the best experience possible. If there's anything we can do for you, please let us know!

Pete Kaisk 

Service Manager 

(330) 825-7785 ext2


SP
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SARAH P.
Barberton, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/19/2024
verified customerVerified Customer
3
They didn't fix the issue
Charges me 133 to reset a code that my boyfriend did for free for me. My car started to do it again and before Dien on the highway the next day. I basically paid for them to reset the code and drive my car around not fixing the real issue just because the light went out
Pete K., Service Manager from Magic City Motorcars responded on 06/19/2024 11:38 AM

Thank you for sharing your feedback. We are very sorry to hear about your recent experience with us.

First and foremost, we apologize for any inconvenience caused by the service you received. It is our goal to provide thorough and effective solutions for all our customers' automotive needs, and it is clear that we fell short in this instance. Our standard procedure includes not just resetting codes but also diagnosing and addressing the underlying issues that cause them. We regret that this did not happen in your case and that your car encountered further problems as a result.

Since your visit, we have reviewed your case and taken steps to ensure that similar oversights do not occur in the future. We are pleased to hear that the issue has since been resolved. Customer satisfaction is extremely important to us, and we would like to make this right.

If you could contact us directly, we would like to offer you a complimentary follow-up inspection to ensure everything is working perfectly and discuss how we can better assist you moving forward. We also humbly request that you consider updating your review based on the resolution of your issue.

Thank you for giving us the opportunity to address this matter. We value your business and hope to serve you better in the future.

Pete Kaisk 

Service Manager 

(330) 825-7785 ext2


BB
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BUTCH B.
Columbiana, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2024
verified customerVerified Customer
10
Awesome
Love this place
Pete K., Service Manager from Magic City Motorcars responded on 05/08/2024 06:36 AM

Thank you so much for your glowing review! We're thrilled to hear that you love our place. Your satisfaction is our top priority, and we can't wait to welcome you back soon for another wonderful experience!

Pete Kaisk 

Service Manager 

(330) 825-7785 ext2


Verified Customer
Barberton, OH
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/30/2024
verified customerVerified Customer
7
It was ok
Just was not a great experience.
Pete K., Service Manager from Magic City Motorcars responded on 04/30/2024 08:21 AM

Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear that your experience fell short of your expectations. Providing exceptional experiences for our customers is paramount to us, and we regret that we didn't meet that standard for you on this occasion.

We'd greatly appreciate it if you could share more details about your visit with us, as it will help us identify areas for improvement and ensure that similar situations don't occur in the future. Your insights are invaluable to us as we strive to enhance our services.

Please know that your satisfaction is our top priority, and we would welcome the opportunity to make things right. If you're open to it, I would love the chance to connect with you personally to address any concerns and regain your trust.

Once again, we appreciate your feedback and thank you for bringing this matter to our attention.

Pete Kaisk 

Service Manager 

(330) 825-7785 ext2


TR
Trevor R.
Akron, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2024
verified customerVerified Customer
Category: Service
Trevor said they've always gotten the work done and it's always been good, quality work at a good price. This last time, they told him vehicle is totaled and he doesn't think that's accurate He's having someone else look at it.
Recommended
Pete K., Service Manager from Magic City Motorcars responded on 05/08/2024 06:37 AM

Thank you for your feedback, Trevor! We're thrilled to hear that you've consistently found our work to be of high quality and value. We understand your concern about the assessment of your vehicle, and we always strive for accuracy in our evaluations. It's essential to us that our customers feel confident in the information we provide.

We completely support your decision to have another professional take a look at your vehicle. Your peace of mind is paramount, and we want you to feel confident in the outcome. Please keep us updated on any findings, and if there's anything further we can assist you with, don't hesitate to reach out. Thank you for choosing us, and we look forward to resolving this matter to your satisfaction.

Pete Kaisk 

Service Manager 

(330) 825-7785 ext2


KM
Keith M.
Akron, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2024
verified customerVerified Customer
Category: Service
Keith said he doesn't have to wait, he is able to walk right in and be taken care of. He added that overall, they do great service and it is very convenient.
Recommended
Pete K., Service Manager from Magic City Motorcars responded on 05/01/2024 08:27 AM

Thank you so much for your glowing review, Keith! We're thrilled to hear that you've had such a positive experience with us. Providing excellent service and convenience to our customers is always our top priority. We appreciate your kind words and look forward to welcoming you back again soon!

Pete Kaisk 

Service Manager 

(330) 825-7785 ext2


JW
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JESSICA W.
Wadsworth, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2024
verified customerVerified Customer
10
Thank you!
As a small business owner and a consumer, I want to say how refreshing it is to see a real bunch of down to earth, skilled guys run a place with integrity. I will always come here. Even though my truck was a pain, they were consistent and pleasant to be around. They go above and beyond and I will always 100% recommend these guys and continue to be back every time!
Pete K., Service Manager from Magic City Motorcars responded on 04/26/2024 08:26 AM

Thank you so much for your incredibly kind words! As a small business, nothing brings us more joy than knowing we've not only met but exceeded your expectations. We truly appreciate your recognition of our dedication to both our craft and our customers. It was our pleasure to work on your truck, and we're thrilled to hear that our consistency and positive attitude made a difference for you. We're committed to going above and beyond for every customer, and your recommendation means the world to us. We can't wait to welcome you back next time!

Pete Kaisk 

Service Manager 

(330) 825-7785 ext2


AS
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AILEEN S.
Akron, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2024
verified customerVerified Customer
10
I LOVE These Guys!!
Nothing was wrong, and was quite possibly my own neuroses that had me hearing noises. ?
They charged for a minimal diagnostic check, even though 3 different techs tried to find the problem and they had it all day.
Thank you for taking care of me!!
Pete K., Service Manager from Magic City Motorcars responded on 04/26/2024 08:29 AM

We're delighted to hear that your experience with us was nothing short of excellent! Your peace of mind is always our top priority, and we're glad that we could provide a thorough diagnostic check to ensure everything was in tip-top shape. Sometimes those pesky noises can be tricky, but we're here to lend our expertise and support. Thank you for trusting us with your vehicle, and we're grateful for the opportunity to take care of you. If you ever have any questions or concerns in the future, don't hesitate to reach out. We're always here to help!

Pete Kaisk 

Service Manager 

(330) 825-7785 ext2


DJ
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DANIEL J.
Akron, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2024
verified customerVerified Customer
10
Broken Record
I no doubt sound like a broken record, but the folks at Magic City Motorcars remain unmatched "Leaders" in providing safe, dependable, affordable vehicles for my whole family. As just one of many customers for life, I appreciate the friendly top-notch service provided following the sale. Consistently amazed.
Pete K., Service Manager from Magic City Motorcars responded on 04/24/2024 07:33 AM

Thank you so much for your glowing review! We never get tired of hearing that we've exceeded your expectations. Providing safe, dependable, and affordable vehicles for your entire family is what we strive for, and we're thrilled to know we're hitting the mark. Our commitment to top-notch service doesn't end at the sale - we're here for you every step of the way. We appreciate your loyalty and look forward to continuing to amaze you in the future!
 
 
Pete Kaisk 

Service Manager 

(330) 825-7785 ext2


Verified Customer
Akron, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2024
verified customerVerified Customer
9
Great
Good job.
Pete K., Service Manager from Magic City Motorcars responded on 04/18/2024 08:12 AM

Thank you so much for the stellar feedback! We're thrilled to hear that you're pleased with our work. If you ever need anything else or have further feedback, don't hesitate to reach out. We're here to ensure your experience remains top-notch!

Pete Kaisk 

Service Manager 

(330) 825-7785 ext2

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